Papa's Mexican Grill

This place has been a favorite of ours for some time now before hockey games. However, the last 2 times we've been here were a disaster. Came here with friends on 1/22 for dinner before a hockey game. Bad idea - had to wait OVER AN HOUR to find out it would be another 45 minutes! So crabby and disappointed to leave with no dinner. Just the 2 of us tonight - it wasn't busy upstairs at all, maybe 4 tables, and the waitress messed up our order after being given explicit instructions...read full review

We ate at Papa's last Friday night. They were extremely busy. Somehow our order got missed. They wanted to make it right, but we couldn't wait any longer. I spoke to Tony, owner?/manager? And he insisted we let him make it right. He said "we, the customer are more important than the money". He not only refunded all of our money, but gave us a gift certificate to their restaurant. He went over and above what I evrr expected.

This is a late review, but it's for last Saturday right before the Silvertips game.. We were going to go to the Brooklynn Brother's Pizza, until a lady in there wouldn't let us sit down at a table with my nephew who is 3 years old.. So we went here instead to eat before the game. Our server, Jonathan, went above and beyond customer service. The food was good, once it came correctly. There was a slight confusion with the kitchen, but all is well. There was a small hole in the wall,...read full review