600 Pine St Suite 355, Seattle
The customer service was amazing! Our waiter was super nice, super kind, friendly and very welcoming, everything you could ask for in customer service !!
Fun spot and staff is helpful if you’re new to it! It really is an experience and recommend you bring family members with you, it definitely feels like an adventure. Food is very tasty, not a whole lot of options for vegetarians, be warned. Tomato soup was my favorite!
dave is the best server i have ever received in my life! he is definitely good for the job and puts effort into customer satisfaction and made me feel special on my birthday even when it’s booked he still try to arrange time for me and i really appreciate it.also the food is delicious of course but to be honest, the dancing, employees, entertainment, birthday singing and fruit bowl decoration, complimentary gifts, plus the robot were all beyond amazing and definitely made the whole experience.i’m really happy today and i’m glad i got to create a good birthday memory that i will always remember at this place for the first time. i will definitely be back and recommend this restaurant to everyone i know and i hope i will get served by dave again! best restaurant experience ever!! this place’s popularity definitely lives up to the hype because honestly it’s genuinely so good. definitely worth everything!!interior design: 10/10customer service: 10/10food and drinks: 10/10
First time having hot pot and it was a great experience! We tried the Spicy Pork and the Classic Spicy Soup for our two bases. The meat and veggies were so fresh and the service was excellent. We got the sliced Prime Rib which came with a side of veggies, tofu, and vermicelli noodles. The beef was so tasty and the Dancing Noodles are our new favorite! At the end of the meal, they offer you complimentary ice cream (chocolate, vanilla, or strawberry).They give you a lot of information beforehand so it was really helpful for someone who hasn’t been to a hot pot place before. Will definitely go back! Just make sure to call a few days before (if making a reservation on the weekend) or the day before if planning to go on the weekday.Also, they are extremely clean and taking all the necessary steps to prevent the spread of COVID. They give you a baggie for your mask, hand wipes, and wipes for your glasses too.
All employees are extremely friendly, very helpful, and accommodating. Went above and beyond every time! Receptionist and server recognized my husband and I every time we visit. Service was very very good! employees are very attentive to all customers needs. Keep it up!!! Thank you so much for the fruit basket you gave us!!! Highly recommended with high quality of foods and service!
This place is phenomenal. Not only is all of the food delicious, dining here is an experience in itself.The staff are extremely attentive and friendly. They show you around the place when you come in, they always check on you and are on top of any needs you have. I have never received better service at a restaurant.The ambience is great, super modern facility with shelves to store your extra plates and bathrooms with Japanese style bidet and heated seats.Then there's all the perks which completely took me by surprise. There's an assortment of snacks available as you're waiting for a table, a robot that delivers your meat and veggies, a person in a mask dressed in traditional-looking garb does a performance and comes to your table, and they top it all off by handing you a Chinese good luck charm when your meal is finished.The only downside is price but it's completely worth it and then some. HIGHLY RECOMMEND THIS PLACE!
Some of the most amazing customer service you will ever receive anywhere. The employees are trained correctly, and are definitely helpful if this is your first time trying hotpot. We had a great time and will definitely be back as the food and service were both amazing. Price is definitely a little bit higher, but it is 100% worth it.
What a great experience. Service details were excellent. Engaging atmosphere with the hot pot, fabulous flavors and definitely try the noodles as they are made in 3d fashion at your table. You'll understand once you are there.
Service is very good, food quality is very high, I love the tofu. Keep up the good work!
Extremely rude receptionist! That girl totally ignored my question, no eye contact, no response, nothing! She went straight to someone else with no interaction with me. As if I’m not there. She totally ruined the experience of a food chain who made its name by providing exceptional service (as well as quality food).Though it’s not totally fair to rate a one star, it would be great to have the management attention for such an unacceptably unprofessional staff at the front door, it is undeniably a worst start one could experience at any reception.Another thing is, we made our reservation for 6 o’clock a week prior, we still have to wait for 30 minutes to be seated, I would definitely understand if it’s 10 or 15 minutes wait, but 30 mins? Really?? I saw other guests also waited even longer though we took the same elevator to make our 6 pm seat, we are not alone. So be prepared for excessive waiting time if you really want to dine here.The food is great. Very friendly and helpful staff inside at the table, they have shows at 8 and overall a good experience.
No amount of words will ever be able to express how absolutely flawless this place is. Andy tended to our every need before we even thought to ask. The food was so fresh and delicious and the broths we're fantastic. Haidilao Hot Pot is worth every single penny. I would happily eat here anytime.
With all the competing Hot Pot places in Seattle, Hai Di Lao knocked it out the ballpark. It's convenient for folks living in Seattle as this place is located Pacific Place. Unfortunately, they do not validate parking even though they are located inside the complex.Hai Dai Lao wins in freshness factor, variety of meats, vegetables, side items, cleanliness and service. They offer 6 different broths to choose from. The Classic Spicy and Mushroom Broth are the best ones we've tried. Just the right amount of spice, but also a rich amount of meaty flavors. You can taste the umami flavors in the mushroom broth. The lamb was our favorite meat and we had multiple orders of it.The moving stands were an added bonus to place all your vegetables and side items, giving you enough room on the table. The service was great. Our server continued to check on us and at the end of our meal we received a bonus hotpot noodle bowl to go.
Outstanding services and food quality.I’m glad to see Haidilao launched two branches in Seattle & Bellevue. It’s a must-go-to hotpot space. With the joy of exploring secret menu and the experience of being well-served as a customer, you could potentially have the best hotpot dine-in memory with your friends and family.
Tried their lunch combo (pork belly soup pot, 猪肚汤冒菜套餐), large quantity with quality ingredients, unfortunately the flavor is lacking. I also waited 20 minutes extra just for their rice to be ready, yet the rice is still undercooked.
Best service/dining experience I've had in North America. Very comparable to the service at upscale restaurants in Asia. Food was top quality and the included deserts were also very good.
600 Pine St Suite 355, Seattle, WA 98101