509 Olive Way, Suites 200 & 900, Seattle
My trusted Polyclinic provider is leaving the practice, so I had to find another physician. I made an appointment with Dr. Andrew B. Smith. Today I received a call that he would not prescribe two long-term medications and suggested psychiatry. I found this extremely offensive. A good physician would have discussed this in person with their patient, not have his poor staff deliver the news. Shame on Polyclinic
Went to see Dr. Spaunhurst for mole removal. She is very friendly and helpful. Unfortunately they don't do laser mole removals.
Went to see Dr. Spaunhurst for a skin concern, and had a good visit. Thank you!
No sure why there are so many negative reviews but I started coming here in November and the staff at check in are always so friendly and welcoming. Doctor Andrew Smith is the best Doctor I’ve ever had and genuinely cares about his patients. Highly recommend this location.
Took my wife to Polyclinic on referral from Virginia Mason Medical. They took her temperature, blood pressure and weighed her. This is for her diabetic condition. Two weeks later another visit and same thing. Only talked to Dr. for 5 minutes each time. Received a bill for $746.00 for this.
Being charged for remote Covid Monitoring even though the FAQ said it was being provided at no charge from PolyClinic.Edit: Actually it looks like Polyclinic is charging me for a doctor visit I never had.
If you don’t love your doctor, avoid this place like the plague. The phone service is the worst I have ever experienced for a doctor’s office. I am not calling the cable or phone company. Give me a break. On hold for over 30+minutes to schedule an appointment is ridiculous.(still waiting while writing this review)You are on hold to talk to an operator who routes your call to the doctor. Then you are on hold again. Obviously my time is worth nothing.Update! On hold for 40 minutes. Called on another line while on hold to find out from the operator they close at 5. I called at 4:30! Totally upset. This is my first experience with Poly Clinic, what a let down.
Do NOT seek care here! This is a for profit facility and it shows in the way they practice medicine here. When you have a legit illness they will keep you in a revolving door so they can make more money. Their providers are not educated in the means of insurance. They are too lazy to look for a different Rx that will work with your insurance to help with cost at the pharmacy. I also went to talk to a NP regarding a Rx and she ended up charging it as a physical. Physicals are only allowed once a year at no cost to the patient, so when I actually went to go for my physical I had to pay full cost! Also, I was leaving town for a bit and asked a ENT specialist to refill a prednisone Rx and not only could she not be bothered but she said I did not need the Rx even though I was suffering from chronic symptoms that did not resolve. Polyclinic is good at making themselves money, but the patient will ultimately suffer in health and in medical bills. POLYCLINIC please do not respond back to this review, there is nothing you can do to smooth things over, your providers are useless and I really don't care what you have to say.
The two doctors I saw there were great! As is the staff! Very kind and polite!
I always liked the Polyclinic since being a patient since 1999. Most of the doctors I’ve had there were excellent. Unfortunately they don’t have a clinic in west Seattle so I’m switching to Swedish.
Staff is friendly but when I scheduled an appointment for various issues Over the phone I was surprised to find when arriving to my appointment only half the things I mentioned were ever written down and brought up to my doctor so I ended up having to “surprise” her with issues that were failed to be brought up previously. Not only that but it’s very difficult to get clear answers from the doctors especially when it comes to follow up questions and the paper they give you with details on the appointment visit is about as far from detailed as you could get. Again the staff is very warm and welcoming but in terms of functionality I have continuously felt incredibly frustrated trying to communicate with the doctors and staff.
In summary: We will not be returning because we felt the Polyclinic was not transparent with the cost of their service before we went in. Why does it cost $212 just to weigh a child on a standard scale for a couple of seconds? Visiting this office provided zero value to us and ended up just being a big hassle (the office was an hour late for the appointment). Worst experience at a doctor’s office we have ever had.Note: I seldom ever write negative reviews so this is out of the ordinary for me.Additional Details: The doctor asked us to bring our child in to weigh him at the office which we thought was going to be billed to the insurance as a standard simple wellness checkup and be fully covered (we pay thousands of dollars each year for insurance). We ended up getting a bill for over $200 to just set our child on a simple scale for a couple of seconds. We would have NEVER taken him in to weigh him if we would have known that the clinic wanted to charge over $200 for something so simple. Weighing him in the office added no value to us because we already weigh him at home every other day and we would have never agreed to pay over 200 dollars for a data point we already had. The appointment ended up being a hassle as well because the office was running way behind and we ended up waiting for an hour for such a short quick weighing. We felt tricked, blindsided, and taken advantage of! We tried talking with the office to ask them why it cost over $200 to place a child on a scale. We got the run around. It took weeks and we just kept on getting passed around between the office, billing and insurance. They had no answers and agreed that it seemed excessive to charge so much just to place a child on a scale. They said however, there was nothing that they would do and that we just needed to pay it. They were not willing to work with us at all. This office visit was a clear example to us of what is broken in the medical world, a lack of transparency and excessive costs that feel predatory . We wish they would have been more transparent with their cost of service before we went in so we could have made a more informed decision and not been blindsided.
I had an experience today at the Northgate Polyclinic that is worthy of commenting here.I went there this morning to get some blood tests for a future doctors app.I am in law enforcement and had my uniform on under my light jacket.But you could tell I was an Officer.Three times while there three different nurses thanked me for what I do.And they reminded me that "not everyone hates cops".I was so surprised by that and it was so very nice to hear.You see, every day at work for a long time now all I hear is people cursing at me, yelling at me, blaming me for everything that is not my fault or doing, and generally a lot of hate directed at me and other Officers. Every day.I was hesitant going to get my testing this morning because it seems that everyone hates law enforcement officers these days.I just want to thank the wonderful nurses at the Lab at the Northgate Polyclinic for being so nice to me today.Your kindness has gone a long way to making this day better for me!You guys were so nice and so sweet. I wish I knew your names to be included here.Thanks again!
Went for a breath/blood test. I wanted to sanitize my hands before I touch the contraption. Got shade from technician when I asked for hand sanitizer. Com’on man you are a health professional why you gotta be like that? I struggled to find hand sanitizer in the obvious places (next to doors, next to bathroom exit). This is hard for me as i try not to go out. But facing this is just stressful
509 Olive Way, Suites 200 & 900, Seattle, WA 98101