Awful phone system, insufficient and unknowledgeable staff and they seem far more concerned with copays and making you pay than actual patient care. Definitely not going again.
Jamey Nelson
Billing issues, people on the billing phone are helpless. No supervisors or anyone with knowledge other than saying "it's already been billed correctly, I cannot look at it again. It's not eligible for supervisor review or code review" ... Optum has a history of issues, and more even causing lawsuits in other states, one of the latest in California. I urge you to read up on this before deciding to have your care here.
Daniel Curda
If you want emails from a place after you move out of the city, polyclinic is a great option. Their ability to have broken unsubscribe links is quite impressive as is their ability to flat out ignore requests to be removed from mailing lists.Please be aware, if you give them your email address, they will send you emails.
Ziyun Zheng
I have had this clinic for my primary care for 6 years but I have decided to change. I had my annual exam blood test scheduled but waited 30min before the nurse called me. The nurse who's suppose to do the blood test were not able to draw the blood from my arm after three tries. She eventually gave up and told me I had to come back some other time because she could not find my blood veins. There were no other nurses around to do the test. I wonder how such untrained professional could get the job. I am super disappointed.
Gillian Fulford
BLATANT SCAMMERS! WILL NOT RUN YOUR INSURANCE UNLESS YOU HAVE A PHYSICAL CARD, EVEN FOR COVERED PROCEDURES!I came in on June 6 because I had scheduled a medical breast reduction consult (due to nerve damage in hands/arms) with Dr. Nadeau. I waited SIX MONTHS for the appt, confirming several times that YES, MY INSURANCE WOULD COVER A MEDICAL REDUCTION.I arrive, and am told that the cost will be $150 for the consult because I don't have a PHYSICAL COPY of my insurance card with me. Pictures? Receptionist says won't work. Info in MyChart (the app THEY have you download)? Nope, that won't work either. Whatever, $150 is worth it to me since I've waited years for this procedure.Consult is fine, it's about 30 minutes where they have me step onto a digital scale, note my weight, measure around + length of breasts with measuring tapes, and tell me the risk of surgery. I get some info on what I'll need from my PCP and then I am out the door.Weeks later, I get a bill for $482. For a comprehensive exam? I have been going back and forth with their billing department for WEEKS now, trying to figure out WHY they are billing me OVER SIX HUNDRED DOLLARS for a 30 minute appointment. I've never been charged so exorbitantly for something as simple as stepping on a scale and having a conversation.THE POLYCLINIC IS MADE OF SCAMMERS, PLAIN AND SIMPLE. THE DOCTORS ARE NICE BUT THEY WILL BILL YOU IMPROPERLY, LIE ABOUT THE COST UPFRONT, AND DODGE YOUR CALLS. AVOID AT ALL COSTS. THE POLYCLINIC IS DISHONEST. THEY SHOULD BE ASHAMED.
Hiroshi M.
Ever since Optum bought out Polyclinic, its just gone down hill. My doctor just up and left because it got so bad. I can see why so many are leaving. Had to find another hospital. Only informed that my appointment was canceled. No explanation.
B M
Paula Arciaga is an amazing doctor who I’ve seen for 4 years. She is kind, caring, competent and is very responsive to online patient inquiries.I find that the Polyclinic makes it easy to get both regular treatment and lab work. I’ve also had a few surgeries through them and things have gone smoothly.I’ve had mostly good experiences, except for with one specialist before I had surgery on my chest. She didn’t believe anything I said and didn’t seem to care at all. That’s the only star I’ve taken off in an otherwise good healthcare experience.
Todd A.
I love my Polyclinic doctors especially Dr Taagen and Dr Tran but their billing department is borderline criminal.....as briefly as I can explain it:1. Saw eye doctor in October2. Received bill months later for the entire amount3. tried to call numerous times to find out why the bill was never sent to my insurance company.....no responses to request for call back or to "save my place" in line on numerous occasions when I could no longer spend more than 30 to 45 minutes on hold.4. Received service denial letter from UHC. My insurance co. was Aetna!5. Once again went through the terror of trying to get the billing dept. and on the rare occasions I was able to speak with someone they were barely able to even consider helping. Rude, incompetent, lazy! They repeatedly told me they would resend the bill to the correct insurance company.6. I continued to receive bills for the full amount, then letter stating "final warning" and then letter and call from collection agency.7. Throughout this time (months) I called on more occasions than I can recount8. I called the Everett Clinic number vs. the Polyclinic number and was greeted professionally by someone who really wanted to help.9. I was redirected to someone competent at Polyclinic who assured me that there would be no collection action and that I didn't owe anything.10. I received an apology letter from Everett Clinic advising there was no balance owed, that the issue was resolved and thanking me for being a customer/patient.11. Received a phone call message from someone in management at Polyclinic once again apologizing and thanking me for my patience. Nothing more for me to do. No balance to pay12. Received a call waking me up two days ago from the same collection agency advising me that I had the same outstanding balance and that I needed to pay.13. Started the entire phone call, lazy employee, Everett Clinic transfer back to Polyclinic and then no call back routine over again.14. Screamed at the collection agency manager and submitted formal complaints to the WA State attorney general office and to the CFPB.15. Was told once again by someone purported to be a supervisor at Polyclinic that they would send a note to the collection agency "tomorrow" to tell them I didn't owe anything...no apology just rank indifference.16. Today received another bill statement showing the old balance as "Bad Debt."Question: Do I leave my preferred doctors due to the incompetence and malpractice of the billing department ?????Most, if not all of this, is documentedFYI: The bill in question was for $528. Had I known the hell they would put me through to get this corrected (although I am still not sure it is corrected) I would have just paid it and then left the Polyclinic behind.
Anastasia Samoylova
Google maps says this facility has urgent care and walk-ins welcome, instead - that works only for Northgate office, amazing, thanks for coming to a great nothing. Dragging a sick person when no one can help there - amazing. Change the description for gods sake
Neha Sriramulu
I first got baited into booking a dermatologist appointment by the receptionist saying they offered a service I wanted. Then on the day of the appointment, they tell me they stopped it a year back and referred me to another clinic. I got charged 482$ to be told to continue what I've been doing and deceived into coming here. Been a week since I emailed them about this, no response. Deceitful, overcharging and subpar doctors, avoid this clinic!
Jenna Green, ARNP was my PCP. I've seen rocks with more concern and emotional support than this care giver.
Johnathon Ewing
I’ve been seeing the same doctor at this location for several years. A very kind person and I felt the care was quality.Unfortunately, I won’t be going back to the clinic. There is a 9 minute grace period for appointments with no flexibility. I arrived 13 minutes past my appointment time and my appointment was canceled without notification. The next available appointment is 7 weeks out.Given the complexities of getting downtown, finding an adequate parking location, and making it to the appropriate floor of the multi-level building, there are too many unnecessary hurdles to continue visits at this location.
M
This review is for the medical assistants at this location, specifically Dr Andrew Smith's medical assistants, who may also assist other doctors.My insurance allows for unlimited preventative physicals. I have been coming in twice a year for physicals at this location for several years now, because why not, even though it may be a bit excessive. The doctor has always requested bloodwork during each visit, and those were always insightful for me, as it was empirical evidence that I was doing okay.A few weeks ago, I asked if I could get just the bloodwork portion of the physical done without doing the actual exam. I got a long response from a medical assistant about insurance fraud and the inability to recode visits. Seems like a weird misunderstanding, but oh well.I schedule a full physical for a few weeks later. On appointment day right before the scheduled visit, I get a call from the medical assistant, who then accuses me of insurance fraud and says Dr Smith will not order any bloodwork for this visit because he does not believe multiple bloodwork exams are necessary within a year, and insinuates that if I did want bloodwork they would add whatever necessary notes so that it would not be coded as preventative, costing me up to $1k.How would you feel if you were me?
Karan Monga
I had an appointment today at 2:40 PM and according to the front desk, I reached at 2:50 PM, which was 10 minutes beyond my appointment and one minute above grace time. This resulted in Dr. Andrew Smith not seeing me today I had to wait for this appointment for weeks and according to me I was five minutes late as I had to wait in line for a person in front of me to check in. Their office is in downtown and finding parking is almost impossible. On top of that I have waited on doctors for hours even after my appointment previously. what happened to me today was very unprofessional and insulting. You visit a doctor in times of urgency and pain. Little empathy goes a long way.I will never recommend polyclinic to any of my friends (which I have done previously). On top of that I am I’m switching providers.
Tempus Fugit
Won’t even bother attempting to enroll as a new family medicine patient after waiting on hold for 10+ minutes on every one of my attempts to reach them to schedule, and ultimately giving up. What’s the cost/benefit math here polyclinic leadership?
Awful phone system, insufficient and unknowledgeable staff and they seem far more concerned with copays and making you pay than actual patient care. Definitely not going again.
Billing issues, people on the billing phone are helpless. No supervisors or anyone with knowledge other than saying "it's already been billed correctly, I cannot look at it again. It's not eligible for supervisor review or code review" ... Optum has a history of issues, and more even causing lawsuits in other states, one of the latest in California. I urge you to read up on this before deciding to have your care here.
If you want emails from a place after you move out of the city, polyclinic is a great option. Their ability to have broken unsubscribe links is quite impressive as is their ability to flat out ignore requests to be removed from mailing lists.Please be aware, if you give them your email address, they will send you emails.
I have had this clinic for my primary care for 6 years but I have decided to change. I had my annual exam blood test scheduled but waited 30min before the nurse called me. The nurse who's suppose to do the blood test were not able to draw the blood from my arm after three tries. She eventually gave up and told me I had to come back some other time because she could not find my blood veins. There were no other nurses around to do the test. I wonder how such untrained professional could get the job. I am super disappointed.
BLATANT SCAMMERS! WILL NOT RUN YOUR INSURANCE UNLESS YOU HAVE A PHYSICAL CARD, EVEN FOR COVERED PROCEDURES!I came in on June 6 because I had scheduled a medical breast reduction consult (due to nerve damage in hands/arms) with Dr. Nadeau. I waited SIX MONTHS for the appt, confirming several times that YES, MY INSURANCE WOULD COVER A MEDICAL REDUCTION.I arrive, and am told that the cost will be $150 for the consult because I don't have a PHYSICAL COPY of my insurance card with me. Pictures? Receptionist says won't work. Info in MyChart (the app THEY have you download)? Nope, that won't work either. Whatever, $150 is worth it to me since I've waited years for this procedure.Consult is fine, it's about 30 minutes where they have me step onto a digital scale, note my weight, measure around + length of breasts with measuring tapes, and tell me the risk of surgery. I get some info on what I'll need from my PCP and then I am out the door.Weeks later, I get a bill for $482. For a comprehensive exam? I have been going back and forth with their billing department for WEEKS now, trying to figure out WHY they are billing me OVER SIX HUNDRED DOLLARS for a 30 minute appointment. I've never been charged so exorbitantly for something as simple as stepping on a scale and having a conversation.THE POLYCLINIC IS MADE OF SCAMMERS, PLAIN AND SIMPLE. THE DOCTORS ARE NICE BUT THEY WILL BILL YOU IMPROPERLY, LIE ABOUT THE COST UPFRONT, AND DODGE YOUR CALLS. AVOID AT ALL COSTS. THE POLYCLINIC IS DISHONEST. THEY SHOULD BE ASHAMED.
Ever since Optum bought out Polyclinic, its just gone down hill. My doctor just up and left because it got so bad. I can see why so many are leaving. Had to find another hospital. Only informed that my appointment was canceled. No explanation.
Paula Arciaga is an amazing doctor who I’ve seen for 4 years. She is kind, caring, competent and is very responsive to online patient inquiries.I find that the Polyclinic makes it easy to get both regular treatment and lab work. I’ve also had a few surgeries through them and things have gone smoothly.I’ve had mostly good experiences, except for with one specialist before I had surgery on my chest. She didn’t believe anything I said and didn’t seem to care at all. That’s the only star I’ve taken off in an otherwise good healthcare experience.
I love my Polyclinic doctors especially Dr Taagen and Dr Tran but their billing department is borderline criminal.....as briefly as I can explain it:1. Saw eye doctor in October2. Received bill months later for the entire amount3. tried to call numerous times to find out why the bill was never sent to my insurance company.....no responses to request for call back or to "save my place" in line on numerous occasions when I could no longer spend more than 30 to 45 minutes on hold.4. Received service denial letter from UHC. My insurance co. was Aetna!5. Once again went through the terror of trying to get the billing dept. and on the rare occasions I was able to speak with someone they were barely able to even consider helping. Rude, incompetent, lazy! They repeatedly told me they would resend the bill to the correct insurance company.6. I continued to receive bills for the full amount, then letter stating "final warning" and then letter and call from collection agency.7. Throughout this time (months) I called on more occasions than I can recount8. I called the Everett Clinic number vs. the Polyclinic number and was greeted professionally by someone who really wanted to help.9. I was redirected to someone competent at Polyclinic who assured me that there would be no collection action and that I didn't owe anything.10. I received an apology letter from Everett Clinic advising there was no balance owed, that the issue was resolved and thanking me for being a customer/patient.11. Received a phone call message from someone in management at Polyclinic once again apologizing and thanking me for my patience. Nothing more for me to do. No balance to pay12. Received a call waking me up two days ago from the same collection agency advising me that I had the same outstanding balance and that I needed to pay.13. Started the entire phone call, lazy employee, Everett Clinic transfer back to Polyclinic and then no call back routine over again.14. Screamed at the collection agency manager and submitted formal complaints to the WA State attorney general office and to the CFPB.15. Was told once again by someone purported to be a supervisor at Polyclinic that they would send a note to the collection agency "tomorrow" to tell them I didn't owe anything...no apology just rank indifference.16. Today received another bill statement showing the old balance as "Bad Debt."Question: Do I leave my preferred doctors due to the incompetence and malpractice of the billing department ?????Most, if not all of this, is documentedFYI: The bill in question was for $528. Had I known the hell they would put me through to get this corrected (although I am still not sure it is corrected) I would have just paid it and then left the Polyclinic behind.
Google maps says this facility has urgent care and walk-ins welcome, instead - that works only for Northgate office, amazing, thanks for coming to a great nothing. Dragging a sick person when no one can help there - amazing. Change the description for gods sake
I first got baited into booking a dermatologist appointment by the receptionist saying they offered a service I wanted. Then on the day of the appointment, they tell me they stopped it a year back and referred me to another clinic. I got charged 482$ to be told to continue what I've been doing and deceived into coming here. Been a week since I emailed them about this, no response. Deceitful, overcharging and subpar doctors, avoid this clinic!
Restaurantji Recommends
Jenna Green, ARNP was my PCP. I've seen rocks with more concern and emotional support than this care giver.
I’ve been seeing the same doctor at this location for several years. A very kind person and I felt the care was quality.Unfortunately, I won’t be going back to the clinic. There is a 9 minute grace period for appointments with no flexibility. I arrived 13 minutes past my appointment time and my appointment was canceled without notification. The next available appointment is 7 weeks out.Given the complexities of getting downtown, finding an adequate parking location, and making it to the appropriate floor of the multi-level building, there are too many unnecessary hurdles to continue visits at this location.
This review is for the medical assistants at this location, specifically Dr Andrew Smith's medical assistants, who may also assist other doctors.My insurance allows for unlimited preventative physicals. I have been coming in twice a year for physicals at this location for several years now, because why not, even though it may be a bit excessive. The doctor has always requested bloodwork during each visit, and those were always insightful for me, as it was empirical evidence that I was doing okay.A few weeks ago, I asked if I could get just the bloodwork portion of the physical done without doing the actual exam. I got a long response from a medical assistant about insurance fraud and the inability to recode visits. Seems like a weird misunderstanding, but oh well.I schedule a full physical for a few weeks later. On appointment day right before the scheduled visit, I get a call from the medical assistant, who then accuses me of insurance fraud and says Dr Smith will not order any bloodwork for this visit because he does not believe multiple bloodwork exams are necessary within a year, and insinuates that if I did want bloodwork they would add whatever necessary notes so that it would not be coded as preventative, costing me up to $1k.How would you feel if you were me?
I had an appointment today at 2:40 PM and according to the front desk, I reached at 2:50 PM, which was 10 minutes beyond my appointment and one minute above grace time. This resulted in Dr. Andrew Smith not seeing me today I had to wait for this appointment for weeks and according to me I was five minutes late as I had to wait in line for a person in front of me to check in. Their office is in downtown and finding parking is almost impossible. On top of that I have waited on doctors for hours even after my appointment previously. what happened to me today was very unprofessional and insulting. You visit a doctor in times of urgency and pain. Little empathy goes a long way.I will never recommend polyclinic to any of my friends (which I have done previously). On top of that I am I’m switching providers.
Won’t even bother attempting to enroll as a new family medicine patient after waiting on hold for 10+ minutes on every one of my attempts to reach them to schedule, and ultimately giving up. What’s the cost/benefit math here polyclinic leadership?