Stopped by yesterday on my way to work, waited several minutes to be acknowledged and then a further 12 for a latte. It took so long I had to leave without my coffee. I always try and hit my local Hazel Dell Brewed awakenings, but yesterday I had to stop at this branch. Never again, the customer service is terrible and they are so slow. Super disappointed.
Atmosphere: 1
Food: 1
Service: 1
Lisa Mcclung
UPDATE:Missy reached out to me and apologized to us for the lack of beans and she definitely made up for it this weekend. She made the wrong right ??. Her staff was very apologetic and thankful that we came back. I am very pleased and happy and will once again be patronizing Fishers Landing for our beans , although with Missy generosity we won’t be needing beans for a few weeks, or maybe we will just need to drink more at ?.Thank you Missy ? staff ? and Brewed Awakenings roasters.With the help of Missy( manager) at fishers landing ( close to where we live and we do walk to this location) she turned us onto the Espresso Whole Bean Coffee Beans for our coffee station at home two years ago. We have been faithful buying our beans and 1pound every 10 days from Brewed Awakenings, but now have moved to buying them from the Orchards location instead of fishers landing location since they ( orchards) have never told me they don’t have any to sell.The issue started about year ago so I will call and ask if they have any available since I live 2 minutes from FL, but very blessed and thankful our office is in orchards so I can pick up beans quickly. I have been told multiple times FL can’t sell beans . I understand that this bean is used for most of the coffee drinks made for all customers. So I do get it.Beans are not inexpensive and we are all for supporting small local business as we are small business as well.I will continue to patronize the orchards location and the fishers location but not feeling the love at the Fl location.
Atmosphere: 5
Food: 5
Service: 5
Kathleen Solberg
I have never been there
Martina Ruseva
I came here around 3:30pm on a Monday and the coffee shop was at about 75% capacity. The couches were all taken, but I was able to grab a table. The place is great for working/reading and have some pastries too, if you are looking to snack.
Atmosphere: 5
Food: 5
Service: 5
Hanry Ho2
Store says they close at a certain time. We called to confirm. Come to the order, the ordering station wasnt working, so we waited in line with only 3 cars ahead of me. By the time it was close to my turn there was still 3 minutes left until closing. Staff rejected not only me but also 2 cars in front me. I asked them why that was the case and they said they were closing up shop. I told them i did call to confirm the hours but they said they have to close on the dot by that time.... then why confirm those hours? I think the staff and team needs to be retrained on service hours and what that means for people waiting in line. Or atleast put a sign out stating the situation. You could tell the others in front of me were even more upset since they were rejected at the 7 minute mark.Its just ridiculous rejecting customers 10 minutes before closing. Hope of the owner sees this and retrains the staff.
Atmosphere: 4
Food: 4
Service: 1
m n
It was my first time there and Loved
Atmosphere: 5
Food: 5
Service: 5
Jon Sullivan
They're great!
Atmosphere: 5
Food: 5
Service: 5
Phil Smith
Great little coffee shop, and really good banana bread!Parking: Very tough to find your way INTO the parking lot the first time you go there...but worth the effort!
Atmosphere: 5
Food: 5
Service: 5
David Harris
After waiting 12 minutes for a cup of house coffee the employees were working the drive-through and one other order decided it wasn’t worth it. They can keep my $3
Service: 1
Loretta Rossini
Coffee and their drinks are great, Service too. Baked good fresh and delicious. I didn't see any gluten-free items but I didn't ask
I work next door and I’ve been going to this place for almost a year now. I love coming in during my breaks and seeing Olivia and Samiyra because they were always welcoming and friendly.I stopped going about a month or two ago because the customer service has gone downhill. The newer baristas are rude and slow and they make you feel like you’re bothering them. They messed up my orders multiple times and most times, I wouldn’t say anything. I try to be patient because they’re new, but it got to a point where they’re rude behavior didn’t justify their mistakes. I finally spoke up and asked them to remake my drink, and the whole crew just glared at me with annoyance. To be more specific, the girl with the dark, shoulder length hair and the other girl with dirty-blonde, long hair and glasses.I gave this place multiple chances, but this is definitely my last time going there. It’s unfortunate because I really loved this place and their beverages, but the service is awful.
Atmosphere: 1
Food: 4
Service: 1
Abbie Scott
I love brewed awakenings coffee and pastries but the service is awful. They are slow, rude, not friendly whatsoever. Their coffee is expensive and I would at least like a smile or welcome... anything. The girl looked at me annoyed that I was even in her presence and it made the interaction so uncomfortable. This is not just an isolated incident either. I have come 3 other times to the drive thru and same rude behavior. As much as I love their coffee I hate the poor service.Be kind.
Atmosphere: 1
Food: 4
Service: 1
Micheil MacCutcheon
I like the place and have been there many times. But it is a bit small and can be quite loud when there's a lot of people talking. Otherwise, it is nice. Staff are helpful and easy to work with.
Atmosphere: 4
Food: 5
Service: 5
Jeff R.
Visiting from out of town and have been here two days in a row. Both days I've had friendly staff, quick service and good coffee!!! I'll be back each day I'm in town!! Well done!!!
Gilliaun T.
Hands down my favorite Brewed awakenings in Vancouver. I have tried many locations and management really makes a difference! Missy and her team of baristas are friendly, warm, and fast and adorable as ever! My drink is always on point! I am always in a rush so never get to go in. But one day, I am going to make it a point to go in and do just that! Brewed is the best way to start my day! And this particular location is thee best!!!
Stopped by yesterday on my way to work, waited several minutes to be acknowledged and then a further 12 for a latte. It took so long I had to leave without my coffee. I always try and hit my local Hazel Dell Brewed awakenings, but yesterday I had to stop at this branch. Never again, the customer service is terrible and they are so slow. Super disappointed.
Atmosphere: 1
Food: 1
Service: 1
UPDATE:Missy reached out to me and apologized to us for the lack of beans and she definitely made up for it this weekend. She made the wrong right ??. Her staff was very apologetic and thankful that we came back. I am very pleased and happy and will once again be patronizing Fishers Landing for our beans , although with Missy generosity we won’t be needing beans for a few weeks, or maybe we will just need to drink more at ?.Thank you Missy ? staff ? and Brewed Awakenings roasters.With the help of Missy( manager) at fishers landing ( close to where we live and we do walk to this location) she turned us onto the Espresso Whole Bean Coffee Beans for our coffee station at home two years ago. We have been faithful buying our beans and 1pound every 10 days from Brewed Awakenings, but now have moved to buying them from the Orchards location instead of fishers landing location since they ( orchards) have never told me they don’t have any to sell.The issue started about year ago so I will call and ask if they have any available since I live 2 minutes from FL, but very blessed and thankful our office is in orchards so I can pick up beans quickly. I have been told multiple times FL can’t sell beans . I understand that this bean is used for most of the coffee drinks made for all customers. So I do get it.Beans are not inexpensive and we are all for supporting small local business as we are small business as well.I will continue to patronize the orchards location and the fishers location but not feeling the love at the Fl location.
Atmosphere: 5
Food: 5
Service: 5
I have never been there
I came here around 3:30pm on a Monday and the coffee shop was at about 75% capacity. The couches were all taken, but I was able to grab a table. The place is great for working/reading and have some pastries too, if you are looking to snack.
Atmosphere: 5
Food: 5
Service: 5
Store says they close at a certain time. We called to confirm. Come to the order, the ordering station wasnt working, so we waited in line with only 3 cars ahead of me. By the time it was close to my turn there was still 3 minutes left until closing. Staff rejected not only me but also 2 cars in front me. I asked them why that was the case and they said they were closing up shop. I told them i did call to confirm the hours but they said they have to close on the dot by that time.... then why confirm those hours? I think the staff and team needs to be retrained on service hours and what that means for people waiting in line. Or atleast put a sign out stating the situation. You could tell the others in front of me were even more upset since they were rejected at the 7 minute mark.Its just ridiculous rejecting customers 10 minutes before closing. Hope of the owner sees this and retrains the staff.
Atmosphere: 4
Food: 4
Service: 1
It was my first time there and Loved
Atmosphere: 5
Food: 5
Service: 5
They're great!
Atmosphere: 5
Food: 5
Service: 5
Great little coffee shop, and really good banana bread!Parking: Very tough to find your way INTO the parking lot the first time you go there...but worth the effort!
Atmosphere: 5
Food: 5
Service: 5
After waiting 12 minutes for a cup of house coffee the employees were working the drive-through and one other order decided it wasn’t worth it. They can keep my $3
Service: 1
Coffee and their drinks are great, Service too. Baked good fresh and delicious. I didn't see any gluten-free items but I didn't ask
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee
Restaurantji Recommends
I work next door and I’ve been going to this place for almost a year now. I love coming in during my breaks and seeing Olivia and Samiyra because they were always welcoming and friendly.I stopped going about a month or two ago because the customer service has gone downhill. The newer baristas are rude and slow and they make you feel like you’re bothering them. They messed up my orders multiple times and most times, I wouldn’t say anything. I try to be patient because they’re new, but it got to a point where they’re rude behavior didn’t justify their mistakes. I finally spoke up and asked them to remake my drink, and the whole crew just glared at me with annoyance. To be more specific, the girl with the dark, shoulder length hair and the other girl with dirty-blonde, long hair and glasses.I gave this place multiple chances, but this is definitely my last time going there. It’s unfortunate because I really loved this place and their beverages, but the service is awful.
Atmosphere: 1
Food: 4
Service: 1
I love brewed awakenings coffee and pastries but the service is awful. They are slow, rude, not friendly whatsoever. Their coffee is expensive and I would at least like a smile or welcome... anything. The girl looked at me annoyed that I was even in her presence and it made the interaction so uncomfortable. This is not just an isolated incident either. I have come 3 other times to the drive thru and same rude behavior. As much as I love their coffee I hate the poor service.Be kind.
Atmosphere: 1
Food: 4
Service: 1
I like the place and have been there many times. But it is a bit small and can be quite loud when there's a lot of people talking. Otherwise, it is nice. Staff are helpful and easy to work with.
Atmosphere: 4
Food: 5
Service: 5
Visiting from out of town and have been here two days in a row. Both days I've had friendly staff, quick service and good coffee!!! I'll be back each day I'm in town!! Well done!!!
Hands down my favorite Brewed awakenings in Vancouver. I have tried many locations and management really makes a difference! Missy and her team of baristas are friendly, warm, and fast and adorable as ever! My drink is always on point! I am always in a rush so never get to go in. But one day, I am going to make it a point to go in and do just that! Brewed is the best way to start my day! And this particular location is thee best!!!