909 Hansen Rd, Green Bay
Great chicken, but the frozen custard is the main attraction. I could eat it every day and not get bored of it.
I'm very clean store very delicious fresh food. The onion rings are good. We always enjoy it.
Good food, fast service - BUT - If you request special order - Like No Gravy on Mashed Potatoes - Check order before driving away! Next time we'll have to emphasize & remind them!
Great food and great service
I love Culver’s but this location by far is the worst. They need to train their workers on better customer service. The lady at the window and the lady who brought us our food was so rude. We literally just got our food a minute and they sent someone to literally yell at us and told us to get out of the waiting spot. They were so rude and acted like we weren’t customers, just loitering. On top of that they forgot to give us our onion rings. When I called them, Evan said we couldn’t go back to pick up the onion rings and that they would send out a coupon next week. It’s ridiculous. If I don’t receive it, I’ll be filing a complaint with my credit card company for food I did not receive.
I just love Culver's. I remember as a kid going with my parents from Middletown to Sauk City to get ice-cream at Culver's in the summer when there was only one restaurant. Forty years later I take my kids there for ice-cream and many other Culver's delicious food. This place is the best.
We were in Green Bay visiting and staying across the street at the Marriott. After clearly discussing with the drive through employee, my daughters inability to have gluten due to Celiac’s Disease, I was assured there wouldn’t be any bread or dinner role and no gravy with her meal. I was told that wouldn’t be a problem. I still have the receipt showing the order. After going back to the hotel my daughters pot roast was on top of bread and had gravy. Contacted Culver’s and they told me I couldn’t exchange the meal for the correct one because it goes against their policy. So now my daughter couldn’t eat her dinner. She’s only 7. I told the manager this was unacceptable but they refused to do anything. Instead they said they would send me coupons in the mail. I received the coupons which were only good at this Culver’s, 2 1/2 hours from my home. A letter was attached with a snarky response of how to “properly order without bread so this wouldn’t happen again. I assure you, I am very capable of ordering food at Culver’s and making it clear about my daughters disease. Just poor policies, poor customer service and a poor experience. I sent a letter to Culver’s corporate office and never received a response.
Consistently good food, always served fresh and hot (so far), and onion rings crispy!All locations do a great job.
Literally every time I order just a deluxe cheeseburger they either ask if they can make it a double or they just do it without asking. If I wanted a double, I would say a double. I'm not sure if it's what they're trained to do to bring in more revenue or what but it's highly annoying.
I've been to 4 Culver's in the Fox Valley area. Absolutely love this restaurant. However, if you don't stone clean your flat top, your burger will taste like a rusty penny. Other than that, love Culvers
First time at this culver and my spicy chicken sandwich was warm not fresh my fries were cooked perfectly it was limped fries and pot holes in the entryway and exit ??? come on now this is a disgrace
The food here is always good. You can't beat the price and the staff here are amazing.
Went to Culvers today to get my free sundae for my birthday.. On the email I was sent, it says upgrades are extra and not excluded from ordering.. So, I asked for a 2nd scoop with 3 toppings in total instead of one and I was fine with paying the extra for those upgrades!! So, after I placed the order and drive up to the window, I was told I couldn't get an extra scoop of frozen yogurt, but I could get the extra toppings and on top of this, I had to pull forward to wait about 15 minutes for a small sundae with hot fudge that was the size of a small 6-8oz dish!! I was upset about this, because the email plainly shows you can upgrade your sundae for extra!! This makes me not want to ever come back!! I get better service at other places than this one!!
They have lost our business. We were in line to go thru it was 7:02 we were one car behind the one at the window. They said no it's 7:02 as usual there were four people running around with the finger up there ass we went to the one in DePere we got thru faster and the food tasted a lot better. Hansen road it's rare to get an order that is accurate. They have absolutely no customer service skills. I'm done! That was the final straw!
This was. The best experience I have ever had in a Culver's. The staff were incredible, polite, the shift manager, was so kind , and the shift manager was, super friendly and very professional.
909 Hansen Rd, Green Bay, WI 54304