Literally got cussed out by an employee after they gave us diet Baja instead of regular, and then handed me my food with my chips and cheese missing. We had to ask them to fix it and the guy said they were out of chips and cheese. Okay, I ask for a cheesy fiesta potatoes instead because they were an option in my combo box with no extra charge. Guy insists he can't give me them because they're an upcharge. We literally try to show him that there's no upcharge for them in the app. He doesn't even look and just said "I didn't make the app and those are an upcharge, you can only get cinnamon twists". Literally ignoring us showing him proof of it not being an upcharge. The entire time he is saying he can't hear us because I'm wearing a mask (I wasn't even). Like man, there's no need to swear at a customer for asking for what they paid for. We weren't being unreasonable or rude. You tried to give me my food without part of the order and only offered anything else because I checked my bag and noticed it was missing. Otherwise you're just stealing money from people hoping they don't notice their food is missing. We were not even rude or anything, just nicely asked for the alternative option. Ended up leaving with just the nacho cheese and no chips or fiesta potatoes because we felt the employee was getting aggressive and threatening by swearing at us for absolutely no reason. Might be worth driving to a different location next time.
Atmosphere: 1
Food: 1
Service: 1
Joe Beechtree
Slow drive through and food was so so I just usually stop for a double decker taco for my Lil ones when we have to go for a drive somewhere and they want a quick bite to eatVegetarian options: Not to many choices but definitely labeled vegetarian on the menuParking: Normal parking lot w drive through but no way out of the drive through once u go to the order line so once u r there u are waiting til your order is up even if u changed your mindKid-friendliness: Didn't go inside so not to sure how they are w children and whatnot but I know the drive through window person usually always friendly or don't say much which is good customer service for meWheelchair accessibility: Front door wheelchair accessible
We've avoided Taco Bell for ages due to them never being open when it says they are. Sign was on, lights were on, there were folks in the driveway. We pulled up and by the time we got to order...no one was taking orders. It was only 10 pm.We went to Burger King instead, who stayed open slightly after close to get us our order.
Atmosphere: 1
Food: 1
Service: 1
Hubba Bubba
Second time that this happened where the store looks to be completely open but they aren’t taking any orders at the drive thru. Sat there waiting for more then 10 mins each time and never got an answer from nobody. At this point why is this Taco Bell even open still, if it’s short of staff every night.
Service: 1
Cows Maybe?
Ordered through the app, the app didn't work so we asked the lady at the front desk. She walked over to us and said, "You guys can't pay with cash." We never tried to pay with cash, she then walked away. Somebody came to tell her how they got his order wrong, she then yelled at him and told him to stop giving a bad attitude when it was clearly her giving the bad attitude. I got food here one week prior, it was cold. Never go here if you have cash. I then went to the burger king across the street and ate there instead, it was much better.
Atmosphere: 1
Food: 2
Service: 1
Feather Hebb
Really slow line and dinning not even open ?
Jonathan Kangas
Drive thru line ridiculosly long and lobby not open. I just needed to pick up a 3 dollar doordash order. Looks like only one employee there doing every thing. Couldn't exit the drive thru once in. And if it's due to staffing shortages Taco Bell needs to pay their employees more to have a fully staffed location. Instead the people at the top of being greedy mf's and expecting one person to do everything.
Ken Roix
It seemed that there was only 1 person working, but he was courteous and professional. The food was ordered in app & was correct & delicious.
Atmosphere: 4
Food: 4
Service: 3
Justin Woehrmann
Frustrating Wait and Lack of Attention Sink Lunch BreakWhile I've visited this restaurant four times, each experience has involved a wait of approximately 15 minutes. Unfortunately, my recent visit was particularly frustrating due to inattentiveness and apparent staffing issues.On 02/16 at 12:54 pm, I placed an order for a single Crunchwrap combo ordered via the kiosk I received my receipt and cup after placing my order (JW). Observing the lobby, I noticed an employee on their phone and a child removing cling wrap. After 15 minutes, I inquired about my order. Following another 10 minutes and witnessing drive-thru activity, I requested a refund due to the extended wait.While processing the refund, a manager apologized, citing employee training and limited staffing. However, her presence outside the kitchen during a busy lunch period taking a personal call, while understaffed and training new employees, seemed contradictory.This experience revealed a lack of clear leadership and organization. Given my consistent wait times and this recent issue, I advise potential customers to consider the possibility of lengthy waits before choosing this restaurant, especially during peak hours.
Atmosphere: 1
Food: 1
Service: 1
Dayton Shurtz
Only 2 people were working when we picked up our large mobile order on 2/3 at 5PM. They did great being extremely short staffed and fairly busy. Every time we go to Taco Bell my wife's order is messed up and they put sour cream on her items, except today. Short staffed and they got it right. Hopefully these two are recognized for showing up and getting it done.
Ordered pickup for myself thru uber eats. Went in to get it as I was heading in a dasher was leaving with 2 large pepsi. I hoped it wasn't my order as I also had that on my order. Sure enough I'm asking where my food is after it says it was done and standing there for a few. So why wasn't the ticket in the phone checked he walked out with two big bags mine and his? Asked to have food replaced was told they couldn't even tho it was their problem cuz the guy just walked in and grabbed the food with no one checking his dash or a name at least!!! Manager never came up to address the issue had a employee tell me straight out no!!! And this is why no one goes to this particular Taco Bell poor service!
Atmosphere: 1
Food: 1
Service: 1
chaela charneski
This place has gone so downhill its not even funny. They throw everything together like they just dont care and never answer their phone. Also will mess up 5/7 items of your order. sSave your money.
Food: 1
Service: 1
Kristine De la Cruz
Staff was so rude ignored me and then laughed at me when I said something about. Then I speak to a manager and they laugh at me and say they don't need name tags and he does not need to give the name of the disrespectful cashier.
Atmosphere: 1
Food: 1
Service: 1
Mason Tipton
Routinely receive awful service at this place. Can't say anything for drive thru, but when dining in they'll frequently forget items, drink, etc.
Atmosphere: 1
Food: 5
Service: 1
Craig Balke
This location gets everything wrong, just go to the one on Main Street
Literally got cussed out by an employee after they gave us diet Baja instead of regular, and then handed me my food with my chips and cheese missing. We had to ask them to fix it and the guy said they were out of chips and cheese. Okay, I ask for a cheesy fiesta potatoes instead because they were an option in my combo box with no extra charge. Guy insists he can't give me them because they're an upcharge. We literally try to show him that there's no upcharge for them in the app. He doesn't even look and just said "I didn't make the app and those are an upcharge, you can only get cinnamon twists". Literally ignoring us showing him proof of it not being an upcharge. The entire time he is saying he can't hear us because I'm wearing a mask (I wasn't even). Like man, there's no need to swear at a customer for asking for what they paid for. We weren't being unreasonable or rude. You tried to give me my food without part of the order and only offered anything else because I checked my bag and noticed it was missing. Otherwise you're just stealing money from people hoping they don't notice their food is missing. We were not even rude or anything, just nicely asked for the alternative option. Ended up leaving with just the nacho cheese and no chips or fiesta potatoes because we felt the employee was getting aggressive and threatening by swearing at us for absolutely no reason. Might be worth driving to a different location next time.
Atmosphere: 1
Food: 1
Service: 1
Slow drive through and food was so so I just usually stop for a double decker taco for my Lil ones when we have to go for a drive somewhere and they want a quick bite to eatVegetarian options: Not to many choices but definitely labeled vegetarian on the menuParking: Normal parking lot w drive through but no way out of the drive through once u go to the order line so once u r there u are waiting til your order is up even if u changed your mindKid-friendliness: Didn't go inside so not to sure how they are w children and whatnot but I know the drive through window person usually always friendly or don't say much which is good customer service for meWheelchair accessibility: Front door wheelchair accessible
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Shredded Chicken Quesadilla, Cheesy Roll Up, Beefy Melt Burrito, Cheesy Gordita Crunch Combo 10
We've avoided Taco Bell for ages due to them never being open when it says they are. Sign was on, lights were on, there were folks in the driveway. We pulled up and by the time we got to order...no one was taking orders. It was only 10 pm.We went to Burger King instead, who stayed open slightly after close to get us our order.
Atmosphere: 1
Food: 1
Service: 1
Second time that this happened where the store looks to be completely open but they aren’t taking any orders at the drive thru. Sat there waiting for more then 10 mins each time and never got an answer from nobody. At this point why is this Taco Bell even open still, if it’s short of staff every night.
Service: 1
Ordered through the app, the app didn't work so we asked the lady at the front desk. She walked over to us and said, "You guys can't pay with cash." We never tried to pay with cash, she then walked away. Somebody came to tell her how they got his order wrong, she then yelled at him and told him to stop giving a bad attitude when it was clearly her giving the bad attitude. I got food here one week prior, it was cold. Never go here if you have cash. I then went to the burger king across the street and ate there instead, it was much better.
Atmosphere: 1
Food: 2
Service: 1
Really slow line and dinning not even open ?
Drive thru line ridiculosly long and lobby not open. I just needed to pick up a 3 dollar doordash order. Looks like only one employee there doing every thing. Couldn't exit the drive thru once in. And if it's due to staffing shortages Taco Bell needs to pay their employees more to have a fully staffed location. Instead the people at the top of being greedy mf's and expecting one person to do everything.
It seemed that there was only 1 person working, but he was courteous and professional. The food was ordered in app & was correct & delicious.
Atmosphere: 4
Food: 4
Service: 3
Frustrating Wait and Lack of Attention Sink Lunch BreakWhile I've visited this restaurant four times, each experience has involved a wait of approximately 15 minutes. Unfortunately, my recent visit was particularly frustrating due to inattentiveness and apparent staffing issues.On 02/16 at 12:54 pm, I placed an order for a single Crunchwrap combo ordered via the kiosk I received my receipt and cup after placing my order (JW). Observing the lobby, I noticed an employee on their phone and a child removing cling wrap. After 15 minutes, I inquired about my order. Following another 10 minutes and witnessing drive-thru activity, I requested a refund due to the extended wait.While processing the refund, a manager apologized, citing employee training and limited staffing. However, her presence outside the kitchen during a busy lunch period taking a personal call, while understaffed and training new employees, seemed contradictory.This experience revealed a lack of clear leadership and organization. Given my consistent wait times and this recent issue, I advise potential customers to consider the possibility of lengthy waits before choosing this restaurant, especially during peak hours.
Atmosphere: 1
Food: 1
Service: 1
Only 2 people were working when we picked up our large mobile order on 2/3 at 5PM. They did great being extremely short staffed and fairly busy. Every time we go to Taco Bell my wife's order is messed up and they put sour cream on her items, except today. Short staffed and they got it right. Hopefully these two are recognized for showing up and getting it done.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered pickup for myself thru uber eats. Went in to get it as I was heading in a dasher was leaving with 2 large pepsi. I hoped it wasn't my order as I also had that on my order. Sure enough I'm asking where my food is after it says it was done and standing there for a few. So why wasn't the ticket in the phone checked he walked out with two big bags mine and his? Asked to have food replaced was told they couldn't even tho it was their problem cuz the guy just walked in and grabbed the food with no one checking his dash or a name at least!!! Manager never came up to address the issue had a employee tell me straight out no!!! And this is why no one goes to this particular Taco Bell poor service!
Atmosphere: 1
Food: 1
Service: 1
This place has gone so downhill its not even funny. They throw everything together like they just dont care and never answer their phone. Also will mess up 5/7 items of your order. sSave your money.
Food: 1
Service: 1
Staff was so rude ignored me and then laughed at me when I said something about. Then I speak to a manager and they laugh at me and say they don't need name tags and he does not need to give the name of the disrespectful cashier.
Atmosphere: 1
Food: 1
Service: 1
Routinely receive awful service at this place. Can't say anything for drive thru, but when dining in they'll frequently forget items, drink, etc.
Atmosphere: 1
Food: 5
Service: 1
This location gets everything wrong, just go to the one on Main Street
Atmosphere: 1
Food: 2
Service: 1