I will not shop at a store that has armed guards. I guess they don't trust their customers.
Reggie R.
Thanks to the Store Manager Aaron and the cake decorator for doing such a great job for my wife's 60th Birthday Cake.
Robert Z.
My go to grocery store,but am very very diappointed you can no longer redeem fuel rewards at Kwik Trip locations. Can only use at a select few Shell stations,none of which are on westside or Middleton area. Rewards not that attractive anymore for me.
Joy M.
I normally don't write bad reviews, but this one cashier is extremely rude and disrespectful of both her customers and coworkers. Every time I've been in her line, she has "corrected" the bagger on the type of bag I request, by then mixing and matching plastic and paper. The bagger had to stand there while she forced plastic bags upon me and my purchase "because it looked nicer". I've seen her do this more than once and to multiple people. Not only is she undermining her coworker, but she is completely disrespectful of my feelings. Over bags. Wow. I talked to the bagger at another time about this woman, and she said that complaints have been made to management, and nothing has changed. Unbelievable.
Heidi S.
I had an event and needed good food that was convenient. Hy-Vee is always our go to for catering and they never disappoint. I ordered the slider bar , $13 a person and they count 3 sliders per person so you don't need to order for the exact number of guests. You can choose 3 different meats, two sides and it comes with all the toppings. They do deliver but I opted to pick it up and they were so helpful when I did. If you want good food and convenient this should be your first call. You can also select from many catering options on their website.
Djouly C.
I always order my cake there for special event. I customize most of the time for birthdays, baby shower, baby dedication etc... I always satisfied. They are very good at communication. I usually send the picture of the cake via email and the always able do to something close to the picture.
Shannon S.
Hyvee is our favorite cake and cupcake bakery. We have used Hyvee for birthdays and celebrations personally and for work events. Their cake artist (Kim) will help you come up with the perfect design. Most recently we ordered 4 different cupcakes for my daughters 14th birthday, they will arrange the cupcakes into what appears to be a cake. Hyvee gives a personal touch to any of your needs. Give their bakery a shot for your next event!
Lenny R.
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
Lena R.
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question.My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
John K.
Grocery store is nice. Having said that the sit down restaurant service is horrible for food that really isn't any different then what i can make at home.
My husband and I have been shopping at this Hy-Vee since we moved to Madison four years ago. Almost always, it's a negative experience with surly, unfriendly, unhelpful employees. At first we thought this might be the "Madison way," despite the idea of "Wisconsin nice." But since we have found many other establishments, including grocery stores, with friendly and helpful employees, we realize that it is this Hy-Vee that is so bad. Perhaps it is all Hy-Vees; we don't know, since we don't shop at any others. We're tired of having to toughen up inside and getting knots in our stomach every time we go into this store, so we're going to stop. I don't know why you employ such grouchy people; likely it's a top-down, management problem. In any case, it would be good if you change your attitudes.
Susan M.
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
Google user
We ordered a custom cake for my daughters 3rd birthday. She specifically wanted paw patrol. I called two days before picking up the cake to pay for it and the lady on the phone was very rude. Poor customer service!! Then the day i went to pick up the cake it was not what we all expected. Looked nothing like the picture we had for them, Very sloppy, they spelled my daughters name wrong and also the girl told me the person who made it accidentally made it bigger then what it was suppose to be. All she had to say was hope everyone is hungry for cake! Glad we ended up getting a refund Not worth $60.00.
Claire S.
A Black woman was accused of stealing cakes she paid for by manager Jenn Harnish. Her actions were blatantly racist. I will not be shopping here for as long as Jenn Harnish is employed here.
Nathan R.
So today (6/28/2020) the GM of this store , Jen something or other, falsely accused a black shopper of stealing who had paid for her groceries and was in her car ready to leave. This shopper had her receipts but Karen wasn't having it and acted like a bald-faced racist a*** Don't shop here if you're Black, don't shop here if you care about Black people. And call ahead to make sure GM Jen is not on the clock (hopefully she gets relieved of her duties soon). The world has heard enough out of people like her.
I will not shop at a store that has armed guards. I guess they don't trust their customers.
Thanks to the Store Manager Aaron and the cake decorator for doing such a great job for my wife's 60th Birthday Cake.
My go to grocery store,but am very very diappointed you can no longer redeem fuel rewards at Kwik Trip locations. Can only use at a select few Shell stations,none of which are on westside or Middleton area. Rewards not that attractive anymore for me.
I normally don't write bad reviews, but this one cashier is extremely rude and disrespectful of both her customers and coworkers. Every time I've been in her line, she has "corrected" the bagger on the type of bag I request, by then mixing and matching plastic and paper. The bagger had to stand there while she forced plastic bags upon me and my purchase "because it looked nicer". I've seen her do this more than once and to multiple people. Not only is she undermining her coworker, but she is completely disrespectful of my feelings. Over bags. Wow. I talked to the bagger at another time about this woman, and she said that complaints have been made to management, and nothing has changed. Unbelievable.
I had an event and needed good food that was convenient. Hy-Vee is always our go to for catering and they never disappoint. I ordered the slider bar , $13 a person and they count 3 sliders per person so you don't need to order for the exact number of guests. You can choose 3 different meats, two sides and it comes with all the toppings. They do deliver but I opted to pick it up and they were so helpful when I did. If you want good food and convenient this should be your first call. You can also select from many catering options on their website.
I always order my cake there for special event. I customize most of the time for birthdays, baby shower, baby dedication etc... I always satisfied. They are very good at communication. I usually send the picture of the cake via email and the always able do to something close to the picture.
Hyvee is our favorite cake and cupcake bakery. We have used Hyvee for birthdays and celebrations personally and for work events. Their cake artist (Kim) will help you come up with the perfect design. Most recently we ordered 4 different cupcakes for my daughters 14th birthday, they will arrange the cupcakes into what appears to be a cake. Hyvee gives a personal touch to any of your needs. Give their bakery a shot for your next event!
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question.My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
Grocery store is nice. Having said that the sit down restaurant service is horrible for food that really isn't any different then what i can make at home.
Restaurantji Recommends
My husband and I have been shopping at this Hy-Vee since we moved to Madison four years ago. Almost always, it's a negative experience with surly, unfriendly, unhelpful employees. At first we thought this might be the "Madison way," despite the idea of "Wisconsin nice." But since we have found many other establishments, including grocery stores, with friendly and helpful employees, we realize that it is this Hy-Vee that is so bad. Perhaps it is all Hy-Vees; we don't know, since we don't shop at any others. We're tired of having to toughen up inside and getting knots in our stomach every time we go into this store, so we're going to stop. I don't know why you employ such grouchy people; likely it's a top-down, management problem. In any case, it would be good if you change your attitudes.
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
We ordered a custom cake for my daughters 3rd birthday. She specifically wanted paw patrol. I called two days before picking up the cake to pay for it and the lady on the phone was very rude. Poor customer service!! Then the day i went to pick up the cake it was not what we all expected. Looked nothing like the picture we had for them, Very sloppy, they spelled my daughters name wrong and also the girl told me the person who made it accidentally made it bigger then what it was suppose to be. All she had to say was hope everyone is hungry for cake! Glad we ended up getting a refund Not worth $60.00.
A Black woman was accused of stealing cakes she paid for by manager Jenn Harnish. Her actions were blatantly racist. I will not be shopping here for as long as Jenn Harnish is employed here.
So today (6/28/2020) the GM of this store , Jen something or other, falsely accused a black shopper of stealing who had paid for her groceries and was in her car ready to leave. This shopper had her receipts but Karen wasn't having it and acted like a bald-faced racist a*** Don't shop here if you're Black, don't shop here if you care about Black people. And call ahead to make sure GM Jen is not on the clock (hopefully she gets relieved of her duties soon). The world has heard enough out of people like her.