I love shopping at Hy-Vee typically - however, I ordered I decorated sugar cookies for an employee appreciation event at my community. They came decorated (beautifully, but not what I needed). When I called to get them redone, Emily was rude and condescending essentially just deflected blame onto "whoever ordered" aka me instead of apologizing for the inconvenience. I offered to bring them back & complimented but she instead was once again rude. She said we ordered sugar cookies w no jimmies.Upon arrival, she rolled her eyes didn't say much at first, then once again blamed the way I ordered it, switching the narrative saying I ordered jimmies. Emily in the bakery was recommended by one of our staff & I wish I could've had the same experience.
Jeremy E.
I bought a sushi poke bowl. This one was a large size. When the package was sealed, all you could see on top of cucumbers, avocado, sashimi with sauce, and a little dab of seaweed in the middle. Presumably, there is rice underneath since it's a poke bowl. When I sat down to eat it, turns out there was a whole mass of head lettuce hidden underneath. Like there was more lettuce than anything else. it's not a war crime or anything, but it made me mad all the same.
Sonia M.
Bakery Ordered small buns ahead of time to ensure freshness. Did not realize until I was home that the buns were put in a box, not in a plastic bag or even covered. Just in the box, tossed in. Half of the buns were dried out. I picked up at the time I scheduled. Would have returned the buns, but did not have the time. Will never pre order any bakery product again.
Bette M.
I will not shop at a store that has armed guards. I guess they don't trust their customers.
Reggie R.
Thanks to the Store Manager Aaron and the cake decorator for doing such a great job for my wife's 60th Birthday Cake.
Robert Z.
My go to grocery store,but am very very diappointed you can no longer redeem fuel rewards at Kwik Trip locations. Can only use at a select few Shell stations,none of which are on westside or Middleton area. Rewards not that attractive anymore for me.
Joy M.
I normally don't write bad reviews, but this one cashier is extremely rude and disrespectful of both her customers and coworkers. Every time I've been in her line, she has "corrected" the bagger on the type of bag I request, by then mixing and matching plastic and paper. The bagger had to stand there while she forced plastic bags upon me and my purchase "because it looked nicer". I've seen her do this more than once and to multiple people. Not only is she undermining her coworker, but she is completely disrespectful of my feelings. Over bags. Wow. I talked to the bagger at another time about this woman, and she said that complaints have been made to management, and nothing has changed. Unbelievable.
Heidi S.
I had an event and needed good food that was convenient. Hy-Vee is always our go to for catering and they never disappoint. I ordered the slider bar , $13 a person and they count 3 sliders per person so you don't need to order for the exact number of guests. You can choose 3 different meats, two sides and it comes with all the toppings. They do deliver but I opted to pick it up and they were so helpful when I did. If you want good food and convenient this should be your first call. You can also select from many catering options on their website.
Djouly C.
I always order my cake there for special event. I customize most of the time for birthdays, baby shower, baby dedication etc... I always satisfied. They are very good at communication. I usually send the picture of the cake via email and the always able do to something close to the picture.
Shannon S.
Hyvee is our favorite cake and cupcake bakery. We have used Hyvee for birthdays and celebrations personally and for work events. Their cake artist (Kim) will help you come up with the perfect design. Most recently we ordered 4 different cupcakes for my daughters 14th birthday, they will arrange the cupcakes into what appears to be a cake. Hyvee gives a personal touch to any of your needs. Give their bakery a shot for your next event!
I was in Lane 7 to checkout. Did not even say hello. I said hello to her. She said PAPER OR PLASTIC? I stated plastic. Please put the sugar by itself. Thank you. There was no response from the young guy bagging. Him and tge cashier were joking between themselves. Not much interaction with customers prior to even me. The bagger left the groceries on the labr. Didn't put them in the cart while I was paying. I had 2 bags. No worries. I will try not to come to the checkout while these 2 are working. If I was a big shot working for HyVee. I would have fired them on the spot for disrespect and not even a smile.
Lena R.
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question.My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
Lenny R.
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
John K.
Grocery store is nice. Having said that the sit down restaurant service is horrible for food that really isn't any different then what i can make at home.
Carol C.
My husband and I have been shopping at this Hy-Vee since we moved to Madison four years ago. Almost always, it's a negative experience with surly, unfriendly, unhelpful employees. At first we thought this might be the "Madison way," despite the idea of "Wisconsin nice." But since we have found many other establishments, including grocery stores, with friendly and helpful employees, we realize that it is this Hy-Vee that is so bad. Perhaps it is all Hy-Vees; we don't know, since we don't shop at any others. We're tired of having to toughen up inside and getting knots in our stomach every time we go into this store, so we're going to stop. I don't know why you employ such grouchy people; likely it's a top-down, management problem. In any case, it would be good if you change your attitudes.
I love shopping at Hy-Vee typically - however, I ordered I decorated sugar cookies for an employee appreciation event at my community. They came decorated (beautifully, but not what I needed). When I called to get them redone, Emily was rude and condescending essentially just deflected blame onto "whoever ordered" aka me instead of apologizing for the inconvenience. I offered to bring them back & complimented but she instead was once again rude. She said we ordered sugar cookies w no jimmies.Upon arrival, she rolled her eyes didn't say much at first, then once again blamed the way I ordered it, switching the narrative saying I ordered jimmies. Emily in the bakery was recommended by one of our staff & I wish I could've had the same experience.
I bought a sushi poke bowl. This one was a large size. When the package was sealed, all you could see on top of cucumbers, avocado, sashimi with sauce, and a little dab of seaweed in the middle. Presumably, there is rice underneath since it's a poke bowl. When I sat down to eat it, turns out there was a whole mass of head lettuce hidden underneath. Like there was more lettuce than anything else. it's not a war crime or anything, but it made me mad all the same.
Bakery Ordered small buns ahead of time to ensure freshness. Did not realize until I was home that the buns were put in a box, not in a plastic bag or even covered. Just in the box, tossed in. Half of the buns were dried out. I picked up at the time I scheduled. Would have returned the buns, but did not have the time. Will never pre order any bakery product again.
I will not shop at a store that has armed guards. I guess they don't trust their customers.
Thanks to the Store Manager Aaron and the cake decorator for doing such a great job for my wife's 60th Birthday Cake.
My go to grocery store,but am very very diappointed you can no longer redeem fuel rewards at Kwik Trip locations. Can only use at a select few Shell stations,none of which are on westside or Middleton area. Rewards not that attractive anymore for me.
I normally don't write bad reviews, but this one cashier is extremely rude and disrespectful of both her customers and coworkers. Every time I've been in her line, she has "corrected" the bagger on the type of bag I request, by then mixing and matching plastic and paper. The bagger had to stand there while she forced plastic bags upon me and my purchase "because it looked nicer". I've seen her do this more than once and to multiple people. Not only is she undermining her coworker, but she is completely disrespectful of my feelings. Over bags. Wow. I talked to the bagger at another time about this woman, and she said that complaints have been made to management, and nothing has changed. Unbelievable.
I had an event and needed good food that was convenient. Hy-Vee is always our go to for catering and they never disappoint. I ordered the slider bar , $13 a person and they count 3 sliders per person so you don't need to order for the exact number of guests. You can choose 3 different meats, two sides and it comes with all the toppings. They do deliver but I opted to pick it up and they were so helpful when I did. If you want good food and convenient this should be your first call. You can also select from many catering options on their website.
I always order my cake there for special event. I customize most of the time for birthdays, baby shower, baby dedication etc... I always satisfied. They are very good at communication. I usually send the picture of the cake via email and the always able do to something close to the picture.
Hyvee is our favorite cake and cupcake bakery. We have used Hyvee for birthdays and celebrations personally and for work events. Their cake artist (Kim) will help you come up with the perfect design. Most recently we ordered 4 different cupcakes for my daughters 14th birthday, they will arrange the cupcakes into what appears to be a cake. Hyvee gives a personal touch to any of your needs. Give their bakery a shot for your next event!
Restaurantji Recommends
I was in Lane 7 to checkout. Did not even say hello. I said hello to her. She said PAPER OR PLASTIC? I stated plastic. Please put the sugar by itself. Thank you. There was no response from the young guy bagging. Him and tge cashier were joking between themselves. Not much interaction with customers prior to even me. The bagger left the groceries on the labr. Didn't put them in the cart while I was paying. I had 2 bags. No worries. I will try not to come to the checkout while these 2 are working. If I was a big shot working for HyVee. I would have fired them on the spot for disrespect and not even a smile.
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question.My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!
Grocery store is nice. Having said that the sit down restaurant service is horrible for food that really isn't any different then what i can make at home.
My husband and I have been shopping at this Hy-Vee since we moved to Madison four years ago. Almost always, it's a negative experience with surly, unfriendly, unhelpful employees. At first we thought this might be the "Madison way," despite the idea of "Wisconsin nice." But since we have found many other establishments, including grocery stores, with friendly and helpful employees, we realize that it is this Hy-Vee that is so bad. Perhaps it is all Hy-Vees; we don't know, since we don't shop at any others. We're tired of having to toughen up inside and getting knots in our stomach every time we go into this store, so we're going to stop. I don't know why you employ such grouchy people; likely it's a top-down, management problem. In any case, it would be good if you change your attitudes.