Hy-Vee

675 S Whitney Way, Madison
(608) 277-6735

Recent Reviews

Djouly C.

I always order my cake there for special event. I customize most of the time for birthdays, baby shower, baby dedication etc... I always satisfied. They are very good at communication. I usually send the picture of the cake via email and the always able do to something close to the picture.

Shannon S.

Hyvee is our favorite cake and cupcake bakery. We have used Hyvee for birthdays and celebrations personally and for work events. Their cake artist (Kim) will help you come up with the perfect design. Most recently we ordered 4 different cupcakes for my daughters 14th birthday, they will arrange the cupcakes into what appears to be a cake. Hyvee gives a personal touch to any of your needs. Give their bakery a shot for your next event!

Lenny E.

The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!

Lenny R.

The perfect supermarket with absolutely everything you want at the price you want, does not exist. I don't mind shopping from different stores through the month to grab different items. Howerver, I will not be returning to Hy-Vee on Whitney Way because the selection is not adequate, the quality discrepancies in store brand items, and the especilly horrible service I've endured several times. Every time I met an employee with "Hi, how are you today?" they either don't answer or, worse, just blurt out "what do you want?" if you take a second too long to ask your question. When a posted discount does not activate at the register, or when the scanned price is different from the shelf tag, every cashier I've had just shrugged. You have to really insist, ask again several times what we can do, and then they'll shrug again and simply ask "do you want it or not". Plants and flowers are often missing their price tag, but there are no dedicated floral department employees, and if you ask anybody else, they just say they don't know and therefore can't sell it to you. No efforts were ever made to even answer a simple question. My last straw was the customer service representative I had to face after I tried to return energy drinks I realized were expired after I took them home. I spent almost an hour at the desk, begging for a refund. I am a very polite person in general, and I work retail as well, so I know sometimes customers can be horrible to deal with, and I definitely was not one of them. I was accused of switching them with older ones, of using a different receipt, of stealing another customer's receipt to return old drinks I had sitting around... After almost an hour, the representative just threw a $5 bill at me. I drove home crying. That was my last straw. No matter what you're looking for, Metcalfe's and Metro Market will have a better selection, better prices, and above all, will treat you with the standard minimum dignity!

John K.

Grocery store is nice. Having said that the sit down restaurant service is horrible for food that really isn't any different then what i can make at home.

Carol C.

My husband and I have been shopping at this Hy-Vee since we moved to Madison four years ago. Almost always, it's a negative experience with surly, unfriendly, unhelpful employees. At first we thought this might be the "Madison way," despite the idea of "Wisconsin nice." But since we have found many other establishments, including grocery stores, with friendly and helpful employees, we realize that it is this Hy-Vee that is so bad. Perhaps it is all Hy-Vees; we don't know, since we don't shop at any others. We're tired of having to toughen up inside and getting knots in our stomach every time we go into this store, so we're going to stop. I don't know why you employ such grouchy people; likely it's a top-down, management problem. In any case, it would be good if you change your attitudes.

Pat

Very clean store with a good variety of products and friendly staff. Excellent bakery and a nice in-store dining area. On-site Starbucks too!

Andrew MacRostie

Good quality of produce. They have options for all your classic grocery stuffs. Kids can have a banana or beef stick for free.

Terri Gregory

Yesterday I found a little combination grater/measuring box, marked down 30 percent. And they have an interesting specialty cheese area, not big but some imported cheeses I haven't found elsewhere. When you're done shopping, you can get a latte at the in-store Starbucks and drink it with a snack in a nice frequently sanitized cafe area.

Ali Eng

Friendly service and good hot food stations. Their Chinese, sushi, and deli foods are great for a quick lunch. They have 1/2 price sushi in Wednesdays and other daily deals. I also enjoy the fried pork tenderloin, mash potatoes, roast turkey, beef stroganoff and Mac and cheese. I also get Starbucks here quite a bit because it's close to work, very nice and friendly staff there as well. Their groceries are more on the expensive side, so we don't do our main shopping here. Their produce is far better than other place as well as their meat section so we will make special stops or swing by after work because we are close.

Elitsa Borisov

Ordered 2 tier cake for b-day and received 2 layer cake instead. There was extremely poor communication between the staff and they offered making a new cake at no charge. When i went to pick it up they wanted to charge me again. Be careful what you want and what they will decide to make for you!! Will never order from this place again!!

Ben Fielder

Scott in the meat department is awesome!!! So exuberant and helpful. He recommended a good cut to broil and other store associates could learn from his positive nature!!! Luv Hyvee... couldn’t find any Crystal Farms Havarti Cheese... Best value for Havarti!!!! Great store Hyvee is!!! Yes!!!!

Scott S.

If you run an Ad on TV saying you can get a price on a cut of meat, you should be able to get the price. Instead of being told to sign up for a loyalty program and you can't do that the same day?? Terrible marketing and service. Walk in to Pick and Save signup and get discounts on your first purchase Same Day!! Store is also cleaner...huh? And busier...

Chester Potter

Very nice...great selection

Shay Santos

Clean store and average prices. Not too high but fairly priced. The deli is good quality. It is a nice place to stop for an express lunch. Produce is fresh and there is a nice variety of items.

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