Such a nice, clean restaurant. Food was great and service was friendly. Busy place but well organized and quick. The pick two is a great value.
Atmosphere: 5
Food: 5
Service: 5
Dolly Norris
Customer service was fantastic! Food was exactly what I ordered and tasted delish!
JC Croyle
Great fast and fair
Atmosphere: 5
Food: 5
Service: 5
Denise Brisbois
The manager said she didn't have change, so she decided my service
Beste Serin
Ordered greek salad with chicken-paid extra and got it with no chicken. Not surprised. They work for $13 hour for a reason.
Atmosphere: 1
Food: 1
Service: 1
Tad Turek
The online ordering process went perfectly, however, upon arrival to pick up my order (which should have been ready and waiting on one of the pickup shelves) I noticed several people waiting and looking at their phones with that look of disgust and inpatients. Multiple customers approached the counter to confirm that their orders were being prepared, while others waited patiently and longingly for what we hoped would be a satisfying meal. With clear sightlines over the counter and thru the pickup windows we were all able to watch the kitchen prep workers preparing all of our orders. This was all the evidence we needed to understand why they were so behind in getting the food into our hands and mouths. At times I counted 6 people milling about while 1 or 2 were actually assembling orders and then several of them would disappear from sight leaving just 1 or 2 people doing very slow (not expeditious) prep. After watching this display for 35 minutes beyond my original pickup time my food was placed on the counter without an announcement (previous customers names were announced) lucky for me that I was watching and paying attention to the action (or lack there of) that I saw the name on the bag. I did as many others did, and checked inside the bag to confirm that the order was correct and complete and YES it was! Upon returning home my son and I separated our items and dove in. For the most part the sandwiches were tasty, yet assembled very sloppy. The soup was somewhat bland but satisfied our hunger. The overall experience left much to be desired and my biggest concern was how this location must struggle during peak times as my order was placed on a Saturday evening at 6:30. We will try again and hope for better service and an uptick in food quality.
Atmosphere: 3
Food: 4
Service: 3
Star Dust
Unaccepatable wait time for soup & a sandwich! Order time stamp was 6:31pm & we finally got it at 7:07pm after the manager asked my husband for his name, I guess recognizing that he had been standing there way too long. Won't be back even though the food was good.
Dog Mommy
My wife and I are in Madison because she had surgery today in the area. After leaving the hospital and not eating for nearly 24 hours, I asked her what she wanted and she said Panera. After getting her settled in the hotel I set off for this location. My wife wanted a soup bread bowl and an m&m cookie. When I walked in, I noticed that there were no cookies other than chocolate chip. When asked for my order by what I think was the manager (very nice man). I asked if there were any m&m cookies and he said "I can probably round one up". Then I asked for a bread bowl of the soup my wife requested...he asked in back if there were any and the response was "all out". Without hesitating he walked over to where the stock for the next day was and he grabbed a bread bowl and gave it to the cooks to use. I was blown away at how customer focused he was. Only because of his efforts was I able to bring my wife back exactly what she wanted. In a world where customer service seems to be a dying art, this was the exact opposite. I didn't catch your name Sir but please know that my wife and I truly appreciate your efforts to make your customers happy. Unfortunately we don't live in the area but I feel compelled to let the public know what a wonderful experience this was. Thank you so much!!!!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Parker
As a customer, you put your own order in, you seat yourself, you have to clean your own table before you sit. You have to go up and get your own order. You clear your own table. Might as well let everyone cook their own meal. Terrible service and set up! 30 people working but no one to clean tables and put soap in restrooms? Crazy! The other location was more cozy and nice also. Too big for the workers to keep clean!
Atmosphere: 1
Food: 3
Service: 1
Becky Rog
Why would a restaurant known for bagels, be out of bagels for the day by 9:30am? Called the restaurant, and they were not making more. Not good when there are many other options in the area.
This location is, unfortunately, a disaster. Every time we go, it takes half an hour to get a sandwich made even if it's completely dead in there. I think I've gone about five times now, and they've messed up my order every time. Burnt bagels, no cream cheese even though I paid for it, missing sides, etc. The tables are disgusting, they are always out of what I'm trying to order (even though I get something different each time), and if you dine in, they just set your food out without calling your name, so even though you've been waiting for 15 minutes or half an hour, you don't know that it's finally time to pick up your food and you end up waiting longer. Staff seems cranky. I don't think there is an issue with any one employee; it seems like poor management.
Atmosphere: 1
Food: 4
Service: 1
Alex Lueke
Staff were super friendly. A couple people getting work done. Calm environment. The food tasted great.
Atmosphere: 5
Food: 5
Service: 5
Kelly Deatherage
Not a fan since moving to new location. Typically have issues with drive thru - ordering, payment, having a lane open. A couple times I’ve stopped in around 8/9am and all self serve coffee has been out except decaf, out of bagels, a bit slow to get what you order. Food and Bev seems to have taken a turn down the last few years from Panera in general. Agree with other comments that atmosphere is more stark cafeteria than cozy homey like older paneras. Bummer, I used to love Panera and still stop in periodically hoping it will be better…no luck yet
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bear Claw, Bagel, Mac & Cheese
Steve Gomez
My experience at this Madison Panera was very very good . The staff were great and can see they worked hard with their service. Kudos to staff and manager.
Such a nice, clean restaurant. Food was great and service was friendly. Busy place but well organized and quick. The pick two is a great value.
Atmosphere: 5
Food: 5
Service: 5
Customer service was fantastic! Food was exactly what I ordered and tasted delish!
Great fast and fair
Atmosphere: 5
Food: 5
Service: 5
The manager said she didn't have change, so she decided my service
Ordered greek salad with chicken-paid extra and got it with no chicken. Not surprised. They work for $13 hour for a reason.
Atmosphere: 1
Food: 1
Service: 1
The online ordering process went perfectly, however, upon arrival to pick up my order (which should have been ready and waiting on one of the pickup shelves) I noticed several people waiting and looking at their phones with that look of disgust and inpatients. Multiple customers approached the counter to confirm that their orders were being prepared, while others waited patiently and longingly for what we hoped would be a satisfying meal. With clear sightlines over the counter and thru the pickup windows we were all able to watch the kitchen prep workers preparing all of our orders. This was all the evidence we needed to understand why they were so behind in getting the food into our hands and mouths. At times I counted 6 people milling about while 1 or 2 were actually assembling orders and then several of them would disappear from sight leaving just 1 or 2 people doing very slow (not expeditious) prep. After watching this display for 35 minutes beyond my original pickup time my food was placed on the counter without an announcement (previous customers names were announced) lucky for me that I was watching and paying attention to the action (or lack there of) that I saw the name on the bag. I did as many others did, and checked inside the bag to confirm that the order was correct and complete and YES it was! Upon returning home my son and I separated our items and dove in. For the most part the sandwiches were tasty, yet assembled very sloppy. The soup was somewhat bland but satisfied our hunger. The overall experience left much to be desired and my biggest concern was how this location must struggle during peak times as my order was placed on a Saturday evening at 6:30. We will try again and hope for better service and an uptick in food quality.
Atmosphere: 3
Food: 4
Service: 3
Unaccepatable wait time for soup & a sandwich! Order time stamp was 6:31pm & we finally got it at 7:07pm after the manager asked my husband for his name, I guess recognizing that he had been standing there way too long. Won't be back even though the food was good.
My wife and I are in Madison because she had surgery today in the area. After leaving the hospital and not eating for nearly 24 hours, I asked her what she wanted and she said Panera. After getting her settled in the hotel I set off for this location. My wife wanted a soup bread bowl and an m&m cookie. When I walked in, I noticed that there were no cookies other than chocolate chip. When asked for my order by what I think was the manager (very nice man). I asked if there were any m&m cookies and he said "I can probably round one up". Then I asked for a bread bowl of the soup my wife requested...he asked in back if there were any and the response was "all out". Without hesitating he walked over to where the stock for the next day was and he grabbed a bread bowl and gave it to the cooks to use. I was blown away at how customer focused he was. Only because of his efforts was I able to bring my wife back exactly what she wanted. In a world where customer service seems to be a dying art, this was the exact opposite. I didn't catch your name Sir but please know that my wife and I truly appreciate your efforts to make your customers happy. Unfortunately we don't live in the area but I feel compelled to let the public know what a wonderful experience this was. Thank you so much!!!!
Atmosphere: 5
Food: 5
Service: 5
As a customer, you put your own order in, you seat yourself, you have to clean your own table before you sit. You have to go up and get your own order. You clear your own table. Might as well let everyone cook their own meal. Terrible service and set up! 30 people working but no one to clean tables and put soap in restrooms? Crazy! The other location was more cozy and nice also. Too big for the workers to keep clean!
Atmosphere: 1
Food: 3
Service: 1
Why would a restaurant known for bagels, be out of bagels for the day by 9:30am? Called the restaurant, and they were not making more. Not good when there are many other options in the area.
Restaurantji Recommends
This location is, unfortunately, a disaster. Every time we go, it takes half an hour to get a sandwich made even if it's completely dead in there. I think I've gone about five times now, and they've messed up my order every time. Burnt bagels, no cream cheese even though I paid for it, missing sides, etc. The tables are disgusting, they are always out of what I'm trying to order (even though I get something different each time), and if you dine in, they just set your food out without calling your name, so even though you've been waiting for 15 minutes or half an hour, you don't know that it's finally time to pick up your food and you end up waiting longer. Staff seems cranky. I don't think there is an issue with any one employee; it seems like poor management.
Atmosphere: 1
Food: 4
Service: 1
Staff were super friendly. A couple people getting work done. Calm environment. The food tasted great.
Atmosphere: 5
Food: 5
Service: 5
Not a fan since moving to new location. Typically have issues with drive thru - ordering, payment, having a lane open. A couple times I’ve stopped in around 8/9am and all self serve coffee has been out except decaf, out of bagels, a bit slow to get what you order. Food and Bev seems to have taken a turn down the last few years from Panera in general. Agree with other comments that atmosphere is more stark cafeteria than cozy homey like older paneras. Bummer, I used to love Panera and still stop in periodically hoping it will be better…no luck yet
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bear Claw, Bagel, Mac & Cheese
My experience at this Madison Panera was very very good . The staff were great and can see they worked hard with their service. Kudos to staff and manager.
Atmosphere: 5
Food: 5
Service: 5
It's good for quick healthy meal.
Atmosphere: 4
Food: 5
Service: 4