Potbelly Sandwich Shop

2245 Zeier Rd, Madison
(608) 819-5022

Recent Reviews

john jarmain

Food is great. Just poor communications wearing masks. I hope this is over soon I miss seeing the smiles from my sandwich makers

Somber Derivative

Worst drive thru experience ever. Woman on the mic was extremely rude. Only good part of the visit was the Asian dude at the window who was nice. Will not be coming back.

Coyt Ruell

Firstly the food slapped. However the lady taking my order was a major grump I mean you guys have an order board the size of Texas and it’s my first time here I’m going to have questions. When I’m came to the window she didn’t say a word and I don’t think they ever even told me the total for my order

Kyra Lynch

Food is always good. Every single employee I've ever came into contact with here is ABSOLUTELY nothing but rude.

Rick Bugg

Roast beef had no taste...bland .

Chelsea Z.

Wow. I tried to use the online ordering system while my baby was screaming crying so I decided to call. She answered and told me "did you try using our app" which I replied yep and told her I thought it would be easier to call. She then tells me how much work she has to do to take my order over the phone and how much longer it's going to take her. I replied my husband can just order when he gets there I guess. And she hung up. Insane customer service.

Joshua Appel

I’m conflicted leaving this 3 star review. On the one hand, the taste of the Chicken Mediterranean was bold and the hot peppers really brought the flavors to life, so the quality and taste was well done. The turkey sandwich was also pretty decent. But on the other hand, paying nearly twenty dollars for two “big” sandwiches is a little ridiculous. I mean, this price is without a side or a drink...for just two fast food subs.

Krystal Goben

Let me start off by saying that I am NOT normally the type of person to leave businesses a negative review, however after repeated interactions with a female employee at this location who happens to be a manager I have no choice but to feel like this is deserved (and hopefully taken care of to better customer service).

Adam Bielanski

Understaffed, sandwiches were not cared for with as much detail. Person making sandwiches was also making them for the drive thru and those had priority over us in the building. You can multitask sure, but not when I as a customer am feeling ignored or am put on hold while you work the drive thru orders. Three sandwiches backed up while the person taking the orders I don't know, maybe could have pitched in and helped if you were understaffed. All the drive thru order taker did was enter orders and put stickers on carry out boxes and needed to be told to do that.

Ruby

Delicious and healthy sandwich place. Easy ordering, quick service. Lots of seating is available. Value for money.

Denny

Delicious and healthy sandwich place. Easy ordering, quick service. Lots of seating is available. Value for money.

nick m

One of the better sandwich chains. Note to competitors, fast doesn't equal good.

Leah

Delicious and healthy sandwich place. Easy ordering, quick service. Lots of seating is available. Value for money.

Monnys Vlogs

I’ve only been here for the ice cream

Sandra Burke

Ordered thru grubhub. Got my normal chicken salad and a dreambar. Always perfect. Love love love. Grubhub ain't so bad either.

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