725 Chestnut Ridge Rd, Morgantown
I normally don't complain about orders getting messed up, but it caused me to have an allergic reaction.We came in three days ago, maybe around 8:30 pm. My roommate had called ahead and selected a dozen donuts. The donuts were all wrong, even though the worker was on the phone with her as she was selecting the donuts. That wasn't a big deal though, stuff happens, I work in work service, too.We came in the drive thru to pickup the donuts, I ordered two drinks, a caramel macchiato and a peach refresher. They did not give me the peach refresher, but the pineapple mango one. I didn't notice until I drank some. I am allergic to pineapple, and although the reaction is minor because I did not drink more, I've been dealing with throat pains, swelling, and mucus discharge from the reaction for three days now.Luckily I still had some leftover prednisone from my last reaction, but this could have been avoided, it's pretty clear that shift did not care if they got any of our order right that night, and it could have killed somebody.
My preferred latte and donut fix! Usually gets the order right and normally pretty quick service. I order on the mobile app for it's ease of use.
This store closes at 9pm, we just came through about 10 minutes before closing to grab a couple doughnuts and the workers would not answer through the drive through, then as we went to run inside the girl turned the lights off and locked the doors on us. The workers here are clearly unsupervised and closing the store early. I hope management sees this and either corrects the issue or update your store hours.
My wife and I were a little disappointed when we went into Dunkin about an hour and a half before they closed for the evening and they had very little donuts. The employees were nice but we ended up leaving without getting anything.
Can't live without my iced coffee @dunkindonuts I enjoy going to this business and the staff is friendly for being short staffed sometimes. In this time everyone is stressed and doing the best they can and they usually always hand me my coffee with a smile.
Stopped here on 10/30 prior to a WVU football game; there was a long line. So I placed my order using their app and when I got to the window, it was ready. Nice exchange with the drive thru employee and we were on our way.
Great Italian lady behind the counter, who wants to make your orders the best!! Great donuts!!
I hate dunkin they always place them in a spot that impeads traffic.....its annoying when im trying to go to work and some a hole is trying cut across 4 lanes of traffic to get around a light after picking up a spiced coffee and a danish. Boo dunkin!! Booo!...but you do have the best plain doughnuts.
Sucks cannot go inside and they do not make very many different kinds of donuts like to see what I am buying ask about lemon filled they dont make them there
I do not appreciate being scolded every time I pull up and the order taker feels I did not put my order in sufficiently far enough in advance. I have absolutely no control over whether or not there will be heavy traffic. I visit this store multiple times per week, as a matter of fact the one order taker knows it's me when they say "Welcome to Dunkin please take a few moments to review our menu and we will be right with you" and I reply the gentleman always says "Oh Danielle it's you we have your mobile order here", but most of the time cars are waiting backed out onto the main road. I can't help it that randomly sometimes that isn't the case. I have no way to control traffic. Shall I put my order in 15 minutes in advance so that by the time I do get to my coffee, which could possibly be 30 minutes or more, the ice is melted and I have to request a remake because I don't want to pay for watered down coffee? Because the last time it took a considerable amount of time to get thru the line my ice had melted and I requested a remake I got rude comments and nasty looks. And it is always this store. If I visit one of the two other stores in town I never get unnecessary feedback. And it really, truly, does not matter because guess what! Every time I actually get to the window, after being scolded, my coffee is ready anyway. So whats the sense in scolding your customer? Very unprofessional, unnecessary, and definitely not appreciated or appropriate.
I’ve never had something from here that I’ve enjoyed. Donuts are dry and look fake.
Long line at the drive through. No counter service. Coffee was bitter.Morgantown would be a good place for a new donut shop or Franchise.
I've gone here about 8 times the first 3 times were good but then every time after that it kept getting worse. It started with the employees being very rude here which is whatever I'm just here for coffee. But then the last 2 times I came here the coffee was disgusting! It was very watered down. SAVE YOUR MONEY. You're better off to go to the Starbucks 2 miles away.
725 Chestnut Ridge Rd, Morgantown, WV 26505