Based on European experience, romantic Italy where ex-CEO based his coffee-love revelation, motorcycles should park in esplanade.
Atmosphere: 5
Service: 5
Anthony Arcese
Staff are very nice, but I've been here twice in the last week and both times I have ordered a mocha and been given caramel and not noticed until I was already on the highway on the way to work. Both times it was different workers at the window and taking orders.This may not be an issue for some people, but when I'm spending nearly 10 dollars on a coffee and hate caramel, this is really not acceptable. Mocha is not even close to caramel. They don't even sound the same. I won't be returning.
Atmosphere: 2
Food: 2
Service: 2
Nick Tiernan
I don't write bad reviews, but we just waited 30 minutes for 2 coffee and a cake pop! There must have been 6 people working too ?.
Atmosphere: 4
Food: 5
Service: 1
danro
Great service 10/10 Tyler made it very enjoyable and satisfied my needs
Atmosphere: 5
Food: 5
Service: 5
Ziggy Zuko
Takes a lot for me to leave a bad review but here I am. Did a mobile order told me time frame would be 8 min. After 10 I go inside to retrieve my drink and my breakfast sandwich, none of which was out. After 4 min of waiting in finally attended to and informed the lady working the counter I had an online order. She looks and tells me she did my drink wrong and will bring it out shortly, I didn’t get a chance to ask about my food. After she brings me my drink I ask her about my sandwich. She appears to grab a receipt which was left unread that had my food order and then began on making it. I then wait another 10 min a sandwich which honestly takes like 10 seconds to microwave. The sandwich was placed in front of me by another person working and they never informed me that was my food. It took the lady working the counter to inform me that my food was finally done and was left out for me to figure out. No name was called out, nothing. This establishment lacks communication, professionalism and customer service. No napkins in the dispenser, and to add insult to injury, no one apologized for the 25+ minute wait. UNACCEPTABLE!!
Stephen G.
Drive thru is ridiculously, painfully slow. Close to 25 minutes with only 3 cars ahead of me.
Priscilla M
Slowest Starbucks I have ever been
Service: 1
Gabrielle D.
I have given this location several chances and every time I'm disappointed. Many times my coffee has been wrong. One time I had to wait 25 minutes for my coffee and another time there was a piece of metal in my drink. Will never be going here again.
John Young
Drive thru always long, issues with credit card machine at drive thru and BTW, they automatically add a gratuity and try to sneak it by. No apology from manager though.
Atmosphere: 2
Food: 3
Service: 1
Emily G.
They made a Dragon Drink with expired Coconut Milk. Then told me it's a chemical reaction and that's why the Coconut Milk is sticking to the Berrys. This is Disgusting. Don't come to this Starbucks they use expired products.
Completely inept location. Must lack proper management. Recent few visits I order in advance to save waiting at this disaster and it STILL takes 20-30 minutes to get a coffee made. 25 minutes today and I almost asked for a refund. What planet is this? And FYI they often shut off the order ahead option on the app. Completely ignorant. GOOD LUCK.
Roberto Rey
The drive thru time to place an order and get your stuff take so long..no other place is this slow ?
Service: 1
Lorraine Whittemore
Walk in. They had no system like other Starbucks to make sure people in the store didn't get behind all the online orders. Waited 35 minutes then went to complain and get a refund and waited another 15 minutes until I finally yelled out, is someone working the cashiers? Finally someone came forward. 45 minutes to get a Starbucks, ridiculous!
Atmosphere: 1
Food: 3
Service: 1
Jonathan B.
I'm an ex-partner from this location and I'm disappointed and sad to see how the store is now. The manager took my order this morning and got my order wrong. Behind the bar everyone looks sad and tense
Eric
This place straight up sucks.... gave me half a cup of cold hot coffee when I got a grande and screwed up my sandwich every single time I go there........ complete waste of my money.
Based on European experience, romantic Italy where ex-CEO based his coffee-love revelation, motorcycles should park in esplanade.
Atmosphere: 5
Service: 5
Staff are very nice, but I've been here twice in the last week and both times I have ordered a mocha and been given caramel and not noticed until I was already on the highway on the way to work. Both times it was different workers at the window and taking orders.This may not be an issue for some people, but when I'm spending nearly 10 dollars on a coffee and hate caramel, this is really not acceptable. Mocha is not even close to caramel. They don't even sound the same. I won't be returning.
Atmosphere: 2
Food: 2
Service: 2
I don't write bad reviews, but we just waited 30 minutes for 2 coffee and a cake pop! There must have been 6 people working too ?.
Atmosphere: 4
Food: 5
Service: 1
Great service 10/10 Tyler made it very enjoyable and satisfied my needs
Atmosphere: 5
Food: 5
Service: 5
Takes a lot for me to leave a bad review but here I am. Did a mobile order told me time frame would be 8 min. After 10 I go inside to retrieve my drink and my breakfast sandwich, none of which was out. After 4 min of waiting in finally attended to and informed the lady working the counter I had an online order. She looks and tells me she did my drink wrong and will bring it out shortly, I didn’t get a chance to ask about my food. After she brings me my drink I ask her about my sandwich. She appears to grab a receipt which was left unread that had my food order and then began on making it. I then wait another 10 min a sandwich which honestly takes like 10 seconds to microwave. The sandwich was placed in front of me by another person working and they never informed me that was my food. It took the lady working the counter to inform me that my food was finally done and was left out for me to figure out. No name was called out, nothing. This establishment lacks communication, professionalism and customer service. No napkins in the dispenser, and to add insult to injury, no one apologized for the 25+ minute wait. UNACCEPTABLE!!
Drive thru is ridiculously, painfully slow. Close to 25 minutes with only 3 cars ahead of me.
Slowest Starbucks I have ever been
Service: 1
I have given this location several chances and every time I'm disappointed. Many times my coffee has been wrong. One time I had to wait 25 minutes for my coffee and another time there was a piece of metal in my drink. Will never be going here again.
Drive thru always long, issues with credit card machine at drive thru and BTW, they automatically add a gratuity and try to sneak it by. No apology from manager though.
Atmosphere: 2
Food: 3
Service: 1
They made a Dragon Drink with expired Coconut Milk. Then told me it's a chemical reaction and that's why the Coconut Milk is sticking to the Berrys. This is Disgusting. Don't come to this Starbucks they use expired products.
Restaurantji Recommends
Completely inept location. Must lack proper management. Recent few visits I order in advance to save waiting at this disaster and it STILL takes 20-30 minutes to get a coffee made. 25 minutes today and I almost asked for a refund. What planet is this? And FYI they often shut off the order ahead option on the app. Completely ignorant. GOOD LUCK.
The drive thru time to place an order and get your stuff take so long..no other place is this slow ?
Service: 1
Walk in. They had no system like other Starbucks to make sure people in the store didn't get behind all the online orders. Waited 35 minutes then went to complain and get a refund and waited another 15 minutes until I finally yelled out, is someone working the cashiers? Finally someone came forward. 45 minutes to get a Starbucks, ridiculous!
Atmosphere: 1
Food: 3
Service: 1
I'm an ex-partner from this location and I'm disappointed and sad to see how the store is now. The manager took my order this morning and got my order wrong. Behind the bar everyone looks sad and tense
This place straight up sucks.... gave me half a cup of cold hot coffee when I got a grande and screwed up my sandwich every single time I go there........ complete waste of my money.
Atmosphere: 1
Food: 1
Service: 1