Firehouse Subs in Springfield

“I stop here fairly regularly as it seems to be better quality and a better value than our local Subway. The taste is always more than satisfactory, I get the Cajun Chicken. The bread is nicely toasted and never burnt and the flavor is consistent. However, I have noticed that the portion of the chicken seems to vary each time I purchase it. This last time the portion seemed quite a bit less than I usually get, but it was still adequate for what I needed. I ordered online so I never interacted with the workers expect to ask for the water bottle I had purchased and they had not placed in the bag. Initially they told me they couldn't find any water bottles and I might just have to have a cup of water, which would be fine besides I paid almost $2.50 for a bottled water. In the end they found one. The establishment was clean, however the workers were putting half the chairs up on the tables as if they were closing, and it was only 6pm (they close at 9pm).“

“This location always has great service and phenomenal food! This is one store that, when you get your order, it looks exactly like the picture.On my last visit, I was having trouble with the app and one guy, I think he had to have been a manager, (wish I’d gotten his name!) stopped what he was doing and walked outside of the counter to try to help guide me. This was way above and beyond.I love Firehouse Subs more than any other sandwhich shop, but the service at this store definitely wins my loyalty!!“

“Gavin was EXTREMELY helpful this morning in setting up a last minute catering order. Unfortunately, our team's calendar was misprinted and we actually did not have an event today. I wanted to be sure that Gavin got a shoutout for going above and beyond to assist when he simply could have told me no from the start. :)“