Me and my Boyfriend placed a mobile around 9:20 tonight we arrived by 9:30 to pick it up. We ordered 2 soups as well as 2 fries and 2 sprites. We also ordered 2 milkshakes while inside waiting for our mobile order. 10 minutes later I got notified that our mobile order was ready. We waited another 25 minutes without getting our mobile order or our milkshakes. The staff were starting to prepare for closing and just standing around talking. Finally one asked what we were waiting for. We showed them our two orders. The staff members 2 milkshakes, they were sitting behind the counter on the staff side half melted that they “forgot to give out”. They then also said sorry we’re out of chicken noodle soup and walked away. No one helped us after telling us they were out chicken noodle soup. Everyone just stood around talking. No one acknowledge the fact we just stood there for 25 minutes now waiting. We had to grab the manager walking by to explain the issue before she finally helped us. While helping us I heard one of the staff standing around claim that “they just placed this order” when we were there for 25 minutes and the order was placed 35 minutes ago. The manager was nice and refunded us for the issue. However the staff were very unhelpful. I just had throat surgery a week ago and the soup was really the only thing I could eat without experiencing extreme pain. We ended up getting a refund and the rest of the meal. Leaving by 10:05, 35 minutes after they supposedly started working on the order when we showed up. The staff were very unprofessional and unwillingly to help us with anything. When we finally got to the car with the new food the sprite was plain carbonated water, the only thing good was the fries.
Atmosphere: 2
Food: 3
Service: 1
JJ G
Order line outside. Smile. Greet people friendly that is what the experience is in many states.Today was blah. The window person made up for it with a shiny disposition.
Atmosphere: 5
Food: 5
Service: 4
Gregory Spence
Not as good as they once were. They continuously make errors even when ordering online. Not convenient at all.
Atmosphere: 3
Food: 3
Service: 1
ihcub70
No complaints with the food or the restaurant. The only problem is that when I order a market salad in the drive thru, this had happened more than once. The Chick-fil-A sauce I asked for isn’t in the bag AND THERE IS NO FORK TO EAT THE SALAD WITH!! This has happened at least twice. YOU ONLY HAVE ONE JOB, put a fork in the bag with the salad PLEASE!?!1 week later.Chick-fil-A was kind enough to respond. I’m now changing my review to 5 star!
Atmosphere: 5
Food: 5
Service: 4
belinda flowers
2nd time in two weeks - ordered grilled nuggets and came home with fried nuggets- not to mention the big black gross slime in the bottom of my lemonade/ if it weren’t for my grandchildren…….
Never had a single bad experience at this Chick-Fil-A. The last time I went through the drive-thru, a nice young lady at the window complimented my steering wheel cover and everyone else I’ve ever interacted here was very friendly. Always a nice experience and the food is also always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets and Waffle Fries
Kihani Brea
Worst chick fil a location. The bathroom is a nasty disaster and there was so much lettuce booty in my salad it was ridiculous.
Atmosphere: 1
Food: 1
Service: 3
Tyler Keddy
It was very busy and the food was so good but I can taste oil frying that we don't do in Canada. The people were awesome. It was a very packed and busy
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
K CYRUS
Always a win with food and service. Customer traffic was crazy both in parking lot and inside. The restaurant was busy but staff members were quick and friendly.
Me and my Boyfriend placed a mobile around 9:20 tonight we arrived by 9:30 to pick it up. We ordered 2 soups as well as 2 fries and 2 sprites. We also ordered 2 milkshakes while inside waiting for our mobile order. 10 minutes later I got notified that our mobile order was ready. We waited another 25 minutes without getting our mobile order or our milkshakes. The staff were starting to prepare for closing and just standing around talking. Finally one asked what we were waiting for. We showed them our two orders. The staff members 2 milkshakes, they were sitting behind the counter on the staff side half melted that they “forgot to give out”. They then also said sorry we’re out of chicken noodle soup and walked away. No one helped us after telling us they were out chicken noodle soup. Everyone just stood around talking. No one acknowledge the fact we just stood there for 25 minutes now waiting. We had to grab the manager walking by to explain the issue before she finally helped us. While helping us I heard one of the staff standing around claim that “they just placed this order” when we were there for 25 minutes and the order was placed 35 minutes ago. The manager was nice and refunded us for the issue. However the staff were very unhelpful. I just had throat surgery a week ago and the soup was really the only thing I could eat without experiencing extreme pain. We ended up getting a refund and the rest of the meal. Leaving by 10:05, 35 minutes after they supposedly started working on the order when we showed up. The staff were very unprofessional and unwillingly to help us with anything. When we finally got to the car with the new food the sprite was plain carbonated water, the only thing good was the fries.
Atmosphere: 2
Food: 3
Service: 1
Order line outside. Smile. Greet people friendly that is what the experience is in many states.Today was blah. The window person made up for it with a shiny disposition.
Atmosphere: 5
Food: 5
Service: 4
Not as good as they once were. They continuously make errors even when ordering online. Not convenient at all.
Atmosphere: 3
Food: 3
Service: 1
No complaints with the food or the restaurant. The only problem is that when I order a market salad in the drive thru, this had happened more than once. The Chick-fil-A sauce I asked for isn’t in the bag AND THERE IS NO FORK TO EAT THE SALAD WITH!! This has happened at least twice. YOU ONLY HAVE ONE JOB, put a fork in the bag with the salad PLEASE!?!1 week later.Chick-fil-A was kind enough to respond. I’m now changing my review to 5 star!
Atmosphere: 5
Food: 5
Service: 4
2nd time in two weeks - ordered grilled nuggets and came home with fried nuggets- not to mention the big black gross slime in the bottom of my lemonade/ if it weren’t for my grandchildren…….
Great place never disappoint us
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Nuggets
Never had a single bad experience at this Chick-Fil-A. The last time I went through the drive-thru, a nice young lady at the window complimented my steering wheel cover and everyone else I’ve ever interacted here was very friendly. Always a nice experience and the food is also always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets and Waffle Fries
Worst chick fil a location. The bathroom is a nasty disaster and there was so much lettuce booty in my salad it was ridiculous.
Atmosphere: 1
Food: 1
Service: 3
It was very busy and the food was so good but I can taste oil frying that we don't do in Canada. The people were awesome. It was a very packed and busy
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Always a win with food and service. Customer traffic was crazy both in parking lot and inside. The restaurant was busy but staff members were quick and friendly.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Better check your order in the drive through before you leave this
Atmosphere: 1
Food: 3
Service: 1
Today....I had my birthday ice cream.
Atmosphere: 5
Food: 4
Service: 5
You can't go wrong with Chick'fil-A.
Atmosphere: 5
Food: 5
i love the little old lady with a flower. she’s so sweet and adorable please tell her that i love her and give her a raise. she called me darling
Atmosphere: 5
Food: 5
Service: 5
I love the store Chick-fil-A Rocky Mount but the wait time inside the restaurant is way too much 20 minutes to dine
Atmosphere: 1
Food: 1
Service: 1