Sullivan's Steakhouse

$$$ • Steakhouses

Hours:
Lower Lobby, 600 Grant St, Pittsburgh
(412) 775-4000

Customers' Favorites

Sullivan's Steakhouse Reviews

Restaurantji Rating
3.2 (467)
Restaurantji Rating

A couple of months ago, my husband and I went here, to Sullivan's Pittsburgh for a dinner. There is no other to phrase it....the service was horrible, rating of an F. The quality of the food, was a C, mainly related to the filet being overcooked, the soup not being hot, the dessert being dry and the coffee cold. All of which could have been corrected had the waitress returned sooner than 45 minutes after serving our meal, or asking to replace the items that were not to our satisfaction, even with almost the entire portion of the plate or bowl or mug being left uneaten. To our concern, we could see similar experiences being had around the room. Luckily, after some thought and discussion, I decided to call the restaurant to speak to the manager. Timing was on my side as a new manager just started that same week. He listened intently to my expressed concerns, extended his apologies and asked that we give him a chance to turn things around. Last night was that chance. Our experience was nothing but exceptional. Our waiter, Jeff (I hope that I have your correct name), was so attentive, pleasant and interactive. The pace that our food was delivered allowed us to finish one course before the next one arrived. The food was wonderfully and tastefully prepared. As we sat and ate, we looked around the restaurant and it appeared that not only did we receive attentive service but so did other tables within our view. The couple next to us who were celebrating their 52nd wedding anniversary were treated like a bride and groom. Their enjoyment of the attention received was so obvious.... So thank you manager, Scott Watson. From our new experience, you have done well to turn things around. We certainly will return and encourage others who may have had a bad experience too, to give Sullivan's a try again.

Restaurantji Rating

Dinner tonight for 4 and everything was exceptional from service, cocktails and food from start to finish. Our server was Edward and I can not say enough about how wonderful he is. The place is beautiful and perfectly located on the first floor of the Steel Building on Grant. Utilized underground parking and was pleased to learn SULLIVAN’s validates parking. Will definitely return for Monday or Wednesday entertainment along with dinner and drinks. I give them 5 stars !!

Restaurantji Rating

I’ve ordered a few times via Grubhub and gotten what I paid for. Tonight I ordered my usual steak sandwich and I received basically a soggy roast beef with no arugula, no cheese and more onion than the sad little strips of what I was guessing meat? You can do better. So do it…

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Hours

Monday 11AM - 10PM
Tuesday 11AM - 10PM
Wednesday 11AM - 10PM
Thursday 11AM - 10PM
Friday 11AM - 11PM
Saturday 11AM - 11PM
Sunday 11AM - 10PM
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