Teresa and her staff always show amazing customer service! The cake choices are also better than any other BR out there!
Atmosphere: 5
Food: 5
Service: 5
Erin Parrish
Theresa, the owner went out of her way to make my birthday super special. For my 48 birthday my husband asked what cake I wanted as my special request and I said a clown cone from Baskin Robbin’s this was my absolute favorite when I was kid growing up going weekly with my grandparents to Baskin Robbin’s in Madison Square. Theresa, knocked it out of the park and made the most adorable clown cone ever! You surely made me smile and brought back so many precious memories! Thank you again Theresa!????
Atmosphere: 5
Food: 5
Service: 5
Maria del Carmen Fuentes
Wanted to take a few seconds to thank the staff and the manager at BR. Last night, before the tornado hit, my mom stopped by to get my kids ice cream through the drive through.. Upon paying, the tornado got close and they told my mom and kids to hurry inside to get to safe shelter. Mom is very thankful for everyone who worked last night, their attention to their customers safety was top notch. Thank you BR for hiring caring staff. The manager did great keeping her staff calm and helping customer stay calm and safe!! Forever thankful, your care for my family is priceless.
Atmosphere: 5
Food: 5
Service: 5
Emmi Fuentes
Last night was so scary. We stopped by for a treat when we realized a tornado was coming our way. The staff immediately provided us a safe place to shelter ourselves while it passed. We are so thankful the manager and staff cared enough to protect us as well. We would have never made it home. Thank you for taking care of us. Now, to find a day to go back to actually enjoy some ice cream!
Atmosphere: 5
Food: 5
Service: 5
Gary Davis
Pitiful service at drive thru window. Employees see you sitting there and don't even acknowledge you. Pitiful!
Sarah Dumanski
Most times when you go somewhere, it’s the little things that matter most!!!Today, when our family of 5 arrived - we were greeted with a smile, offered samples of whatever we wanted without asking, and taken care of with the most patience and grace!As a mom of a very independent 3 year old - I really appreciated the “large size” bowl given for a kiddie size ice cream (without having to request it) and the cone given on the side with a smile!Anthony needs a raise! This beautiful soul made our family’s day … friendly conversation, patience of a saint, and thoughtfulness that prevented meltdowns across the board! THANK YOU for being the smile that brightened our day today, Anthony! May you get many smiles in return!!! ?
August Dickerson
Kind employees but lobby closes at 9:30pm currently so be aware!
Robert Crain
Poor service. Bunch of kids who decided to lie aboit the posted hours and rush us out of the store.Posted hours stated 10pm closing time. We show up at 9:37 pm and were met with a young lady mopping the floor saying our lobby closes in 3 minutes. I said - that's not what your door says. She said there used to be a sign. Nope. There has never been a sign.We were rushed through our order and the ticket was quickly rang up. As we left to enjoy our ice cream outside - the young man, who looked to be the shift leader, yelled from the bag - "Lock the Door".A night out celebrating an accomplishment of one of my kids was slighted by a bunch of kids who don't wanna offer customer service.Next time we will decide somewhere else for ice cream and let this place close whenever they want. That is what is important - right?!?!?
Asher Amy
Great service and yummy icecream. Has a non dairy options.
Mrs. Martinez
The owner is so sweet, hard worker and dedicated she has done a couple of cakes for my kids. Love it all of them
This place is awesome! They fulfilled a photo cake order that no one else in the area could, and they were so helpful and friendly every step of the way. Plus the cake looked flawless and tasted delicious!
Bailey James
Manager treats new workers horribly. Yelling at a kid who was clearly nervous. Ice creams great but that hurt to watch.
M
Could not have had a better experience!Outstanding customer service from the young person in the drive thru. Super friendly and thorough. Cake was excellent in both aesthetics and taste!
Mendy Twardzik
Love love love the staff!!! Went through drive thru tonight and had the best service! Bubba loves the pup cups!!
Zach Forman
Tonight’s crew had excellent customer service! We are from out of town and this is by far the best baskin robbins experience that we’ve had! Everyone was so welcoming and friendly!
Teresa and her staff always show amazing customer service! The cake choices are also better than any other BR out there!
Atmosphere: 5
Food: 5
Service: 5
Theresa, the owner went out of her way to make my birthday super special. For my 48 birthday my husband asked what cake I wanted as my special request and I said a clown cone from Baskin Robbin’s this was my absolute favorite when I was kid growing up going weekly with my grandparents to Baskin Robbin’s in Madison Square. Theresa, knocked it out of the park and made the most adorable clown cone ever! You surely made me smile and brought back so many precious memories! Thank you again Theresa!????
Atmosphere: 5
Food: 5
Service: 5
Wanted to take a few seconds to thank the staff and the manager at BR. Last night, before the tornado hit, my mom stopped by to get my kids ice cream through the drive through.. Upon paying, the tornado got close and they told my mom and kids to hurry inside to get to safe shelter. Mom is very thankful for everyone who worked last night, their attention to their customers safety was top notch. Thank you BR for hiring caring staff. The manager did great keeping her staff calm and helping customer stay calm and safe!! Forever thankful, your care for my family is priceless.
Atmosphere: 5
Food: 5
Service: 5
Last night was so scary. We stopped by for a treat when we realized a tornado was coming our way. The staff immediately provided us a safe place to shelter ourselves while it passed. We are so thankful the manager and staff cared enough to protect us as well. We would have never made it home. Thank you for taking care of us. Now, to find a day to go back to actually enjoy some ice cream!
Atmosphere: 5
Food: 5
Service: 5
Pitiful service at drive thru window. Employees see you sitting there and don't even acknowledge you. Pitiful!
Most times when you go somewhere, it’s the little things that matter most!!!Today, when our family of 5 arrived - we were greeted with a smile, offered samples of whatever we wanted without asking, and taken care of with the most patience and grace!As a mom of a very independent 3 year old - I really appreciated the “large size” bowl given for a kiddie size ice cream (without having to request it) and the cone given on the side with a smile!Anthony needs a raise! This beautiful soul made our family’s day … friendly conversation, patience of a saint, and thoughtfulness that prevented meltdowns across the board! THANK YOU for being the smile that brightened our day today, Anthony! May you get many smiles in return!!! ?
Kind employees but lobby closes at 9:30pm currently so be aware!
Poor service. Bunch of kids who decided to lie aboit the posted hours and rush us out of the store.Posted hours stated 10pm closing time. We show up at 9:37 pm and were met with a young lady mopping the floor saying our lobby closes in 3 minutes. I said - that's not what your door says. She said there used to be a sign. Nope. There has never been a sign.We were rushed through our order and the ticket was quickly rang up. As we left to enjoy our ice cream outside - the young man, who looked to be the shift leader, yelled from the bag - "Lock the Door".A night out celebrating an accomplishment of one of my kids was slighted by a bunch of kids who don't wanna offer customer service.Next time we will decide somewhere else for ice cream and let this place close whenever they want. That is what is important - right?!?!?
Great service and yummy icecream. Has a non dairy options.
The owner is so sweet, hard worker and dedicated she has done a couple of cakes for my kids. Love it all of them
Restaurantji Recommends
This place is awesome! They fulfilled a photo cake order that no one else in the area could, and they were so helpful and friendly every step of the way. Plus the cake looked flawless and tasted delicious!
Manager treats new workers horribly. Yelling at a kid who was clearly nervous. Ice creams great but that hurt to watch.
Could not have had a better experience!Outstanding customer service from the young person in the drive thru. Super friendly and thorough. Cake was excellent in both aesthetics and taste!
Love love love the staff!!! Went through drive thru tonight and had the best service! Bubba loves the pup cups!!
Tonight’s crew had excellent customer service! We are from out of town and this is by far the best baskin robbins experience that we’ve had! Everyone was so welcoming and friendly!