Papa Johns Pizza

Name: Papa Johns Pizza
Address: 6262 Hwy 6, Missouri City, Texas, 77459, US
Telephone: (281) 208-3737
Price range: $
Rating: 3.2

$ • Pizza, Chicken Wings, Fast Food

Hours:
6262 Hwy 6, Missouri City
(281) 208-3737

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Customers' Favorites

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Cheese Pizza

The Works

Sausage

Papa John's Reviews

3.2 (130)

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May 2021

This afternoon we ordered from this location for my daughter’s birthday party. There is a business arrangement between Alpha Omega Gynnastics and Dance and that Papa Johns location. As you can see from the picture, delivery time was supposed to be 5:15. When it didn’t arrive by 5:30, I called. Note that Alpha Omega had already called and was told it was “on its way”. I asked to speak to the manager on duty, one person told me I would be speaking to Cesar but then I was connected to somebody named Dee (?). Background noise was very loud on both ends of the phone, so I am unsure. I recount my problem and he did not apologize but offered to call the driver. He gets back on the line with me to tell me that the driver hit traffic. I argued that there was not that much traffic between the two businesses on Highway six but he disputed that fact. Told me the river got stuck at a couple of lights. Then, proceeded to tell me that this was the busiest time of day and that I was not his only customer. To which I replied, “I am not disputing that. What I am disputing is that we were given a 5:15 delivery time, it is now 5:35 and the pizza has not arrived yet. I only have 25 more minutes in this facility.” The pizza arrived at 5:40. It was very hardly served to the very hungry birthday party guests. It was very frantic, I signed my charge slip and returned it to the driver. I began distributing plates and getting ready to serve, the driver then returned to bring me the receipt back. He says to me, “gratuity is not included.” To which I replied, “I know you are 25 minutes late.” These 2 businesses are only 1.7 miles apart. I was offered no apology and had to ask for some sort of compensation. I was given 2 large pizzas on my next order. I just don’t k is when I will order again. Today’s experience left me pretty jaded.

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