I waited at the drive thru window approximately 9 minutes for a grilled chicken breakfast burrito 8:35 am on a Friday with steady drive thru traffic. That was it. I was then handed my bag with no sense of urgency or care in the world and was told “here you are. Sorry about that” in the most nonchalant attitude ever.9 minutes for a burrito is Wild! I was in no rush whatsoever but I watched them clear out the whole lobby while I was in my car during Breakfast rush , and still waited to receive my order.I have been going to this chic-fil-a for at least 17 years or more and the quality of service has gone down since the pandemic.If you are in a rush to get breakfast for the road, this may not be the chic-fil-a for you to go to. Maybe try placing an order then going inside. But if you have clear patience and time, then they will get to you eventually when you’re in the drive thru —with no expedition of services.Very disappointed in the interaction and customer service at this chic-fil-a.
Atmosphere: 1
Food: 3
Service: 1
Sarah Griffin
This is the best Chick-fil-A location in all of Hampton Roads! The customer service here is spectacular, and they are some of the kindest people I have ever met. The food is always hot and delicious. Very clean restaurant too. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Karl Kundrat
Great food and excellent customer service!
Atmosphere: 4
Food: 5
Service: 5
Tanisha Davis
This is the worst chick-fil-a they slowAs molasses and have a new lady in the front that don’t know what she doing at all and not to mention that they are prejudice pick and choose who they’ll stop serving breakfast to in the morning this the worst experience I ever had at a restaurant didn’t get to get my food because cashier didn’t know what she was doing and Ken G the manager he’s definitely prejudice
Service: 1
Robert L Sneed
Host was very kind, order was accurate, everything just rightVegetarian options: Let them know, salads are great
Went for a couple of Spicy Southwest salads and arrived 45 minutes before closing. Food was delicious and fresh. Servers were awesome & friendly. Although workers were already in cleaning mode for the dining room to close, we were able to eat at tables by the window and never felt rushed about dining or encroachment from those who were cleaning. Finished about 5 minutes after closing & the assistant manager was polite as he unlocked the door for our departure. Keep up that great customer service Chick-fil-A; you guys are unmatched. :)Parking: The Chick-fil-A parking lot is free and plentiful, and even if the store is busy, there's more parking on both sides. The only challenge is having to navigate thru all the cars from the drive-thru since this store is very popular for food on-the-go. However, the staff does a great job for those who choose to get to-go orders.
Great place. Great food. Great people. Thanks for your continued excellence in such a demanding field!
Atmosphere: 5
Food: 5
Service: 5
Tiger Gillespie
Waited in line for over 15minutes because they had 1 person taking orders on the other side of the building only to be 2 minutes "late" past 1030 and told I couldn't order breakfast but the person behind me, " oh not you miss Nicky, you're perfectly fine, order what you want." Unless you personally know the staff, don't bother coming here. Completely unprofessional.
Atmosphere: 1
Service: 1
Dr Qwacks
I asked for a coke no ice and they gave me watered down sprite, and the cap was marked coke, this was at the chick fil la on coliseum Hampton, order name was Sean with a kids meal 2 number ones and another Chick-fil-A sandwich with
The only down side to this location is parking and the flow of the drive thru other than that everything is on point.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Waffle
chris guimond
Was able to drive right up thru the app order line. No wait, good food. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Van Lovelace
Ordered a breakfast bowl a four count mini and a chkn biscuit and just did not get the biscuit after spending 30 minutes in the drive through since the girl taking the order just didn't listen. Also hash browns were cold.
I waited at the drive thru window approximately 9 minutes for a grilled chicken breakfast burrito 8:35 am on a Friday with steady drive thru traffic. That was it. I was then handed my bag with no sense of urgency or care in the world and was told “here you are. Sorry about that” in the most nonchalant attitude ever.9 minutes for a burrito is Wild! I was in no rush whatsoever but I watched them clear out the whole lobby while I was in my car during Breakfast rush , and still waited to receive my order.I have been going to this chic-fil-a for at least 17 years or more and the quality of service has gone down since the pandemic.If you are in a rush to get breakfast for the road, this may not be the chic-fil-a for you to go to. Maybe try placing an order then going inside. But if you have clear patience and time, then they will get to you eventually when you’re in the drive thru —with no expedition of services.Very disappointed in the interaction and customer service at this chic-fil-a.
Atmosphere: 1
Food: 3
Service: 1
This is the best Chick-fil-A location in all of Hampton Roads! The customer service here is spectacular, and they are some of the kindest people I have ever met. The food is always hot and delicious. Very clean restaurant too. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Great food and excellent customer service!
Atmosphere: 4
Food: 5
Service: 5
This is the worst chick-fil-a they slowAs molasses and have a new lady in the front that don’t know what she doing at all and not to mention that they are prejudice pick and choose who they’ll stop serving breakfast to in the morning this the worst experience I ever had at a restaurant didn’t get to get my food because cashier didn’t know what she was doing and Ken G the manager he’s definitely prejudice
Service: 1
Host was very kind, order was accurate, everything just rightVegetarian options: Let them know, salads are great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad, Chicken Noodle Soup, Spicy Southwest Salad, Deluxe Spicy Chicken Sandwich
Went for a couple of Spicy Southwest salads and arrived 45 minutes before closing. Food was delicious and fresh. Servers were awesome & friendly. Although workers were already in cleaning mode for the dining room to close, we were able to eat at tables by the window and never felt rushed about dining or encroachment from those who were cleaning. Finished about 5 minutes after closing & the assistant manager was polite as he unlocked the door for our departure. Keep up that great customer service Chick-fil-A; you guys are unmatched. :)Parking: The Chick-fil-A parking lot is free and plentiful, and even if the store is busy, there's more parking on both sides. The only challenge is having to navigate thru all the cars from the drive-thru since this store is very popular for food on-the-go. However, the staff does a great job for those who choose to get to-go orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Southwest Salad
Dietary restrictions: Gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Grilled Chicken, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich Meal
Great place. Great food. Great people. Thanks for your continued excellence in such a demanding field!
Atmosphere: 5
Food: 5
Service: 5
Waited in line for over 15minutes because they had 1 person taking orders on the other side of the building only to be 2 minutes "late" past 1030 and told I couldn't order breakfast but the person behind me, " oh not you miss Nicky, you're perfectly fine, order what you want." Unless you personally know the staff, don't bother coming here. Completely unprofessional.
Atmosphere: 1
Service: 1
I asked for a coke no ice and they gave me watered down sprite, and the cap was marked coke, this was at the chick fil la on coliseum Hampton, order name was Sean with a kids meal 2 number ones and another Chick-fil-A sandwich with
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
The only down side to this location is parking and the flow of the drive thru other than that everything is on point.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Waffle
Was able to drive right up thru the app order line. No wait, good food. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Ordered a breakfast bowl a four count mini and a chkn biscuit and just did not get the biscuit after spending 30 minutes in the drive through since the girl taking the order just didn't listen. Also hash browns were cold.
Service: 2
Very good customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Slow service, food subpar to other locations