High Street Pizza & Pour House

$$ • Pizza, Wine Bars, Cocktail Bar

Hours:
501 High St, Portsmouth
(757) 956-5775

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Recent Reviews

Restaurantji Rating
4.6 (162)
Restaurantji Rating

**long post alert* but worth the read I promise!! So last night joccy and I decided to go to this pizza spot I had seen good reviews about in the #757foodie group(which they kicked me out of the group last night because of my post) ??anywho …. We got there about 6 they were busy and it’s a small establishment, hostess says there are two people in front of you and a hour wait .. well we didn’t drive to Portsmouth to turn bck around .. so I ask the young lady for a menu and we will order and if a table comes available meanwhile we will take it .. while we are looking at the menu online , a group of 3 older Caucasians came in and hostess says there’s a wait but let me see what I can do … (we weren’t told that) but ok.. they agree to wait as well .. I place my order and move to the ”waiting area” about 20-30 mins later a table of 3 gt up and leave and the hostess proceeds to walk past me and seat the group of 3 . Well immediately I’m like ummm ok that’s not cool.. so I stop a waitress and ask for a manager .. she says oh tell me what’s wrong how can I help ? I tell her everything and she says well there are reservations for others , I said I’m aware of that . I was told two were in front of me which I don’t see anywhere in here waiting or outside ??‍♀️.. she says let me go talk to the hostess to see the other details .. I see her go talk to her but never came back to speak with me and I never spoke to the manger ??‍♀️ then my food came so I just left upset.. we drive back to Hampton of course all to see the pizza is beyond messed up and burnt .. so I call the store and the owner “Tim” is who I spoke with .. well needless to say Tim activated Doris Riddick in me .. he cut me off several times and immediately started speaking over me and was beyond rude !!!!. He proceeds to tell me ”oh the hostess is only 16 she doesn’t really know what she’s doing” and we are a very busy establishment… ummmm well sir why do you have someone working a pivotal part of your business if she don’t know what she’s doing? And is that really what you tell people who spend money at your place of business? Like what ….then he says well I don’t know what you want me to say or do ..MIND YOU THIS IS THE OWNER!!! I left a review in the group stating it was clear that we were discriminated against and they obviously could hv cared less. Below are pics of the pizzas .. we got two pizzas at $22 a pizza and couldn’t not even bite thru one damn slice literally and it was popping hot when I got it . Which is why I never opened the box . Anyways I will never ever step foot in this place ever again.. Customer service outweighs everything for me ..

Restaurantji Rating

Best Pizza in the 757! Absolutely adore this place. The people that work here are so friendly, we always have the best service. You can tell they are very passionate, and really care about the ingredients that go in their food.

Restaurantji Rating

Terrible experience, will not be back. Never in my life have I been treated so poorly. Such a shame because the pizza smelled so good.

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High Street Pizza & Pour House Menu
High Street Pizza & Pour House Menu

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Hours

Monday Closed
Tuesday 5 - 10PM
Wednesday 5 - 10PM
Thursday 5 - 10PM
Friday 11AM - 10PM
Saturday 11AM - 10PM
Sunday 11AM - 10PM
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