Rossi's
$ • Bars, Dive Bar, Pubs
Hours:
412 N State St, Chicago
(312) 644-5775
Customers' Favorites
Rossi's Reviews
I was incredibly disrespected by the bartender. My husband took a beer from the cooler doors and listening to the signage posted on the cooler, we brought it up to the bar to purchase it. There were multiple signs stating not to open the beer and to bring it up to the bartender. I imagined this was due to people taking drinks without paying for them. I ordered a cocktail and set my husband’s beer on the bar. I told the bartender that we also wanted the beer sitting in front of us.The bartender walked to the other end of the bar to make my cocktail and I handed the beer to my husband. He opened the can. When she came back to our end of the bar, she asked my husband to come over to her and let her see his hand. She proceeded to slap him on the hand and said “Didn’t you read any of the signs? You can’t open your own beer!” I was floored. I cannot believe someone in customer service SLAPPED my husband. I stepped in and told her that I showed her the beer that he wanted and she walked away so I assumed we could take the beer off the bar. I explained that I knew we needed to bring the beer up to her, but the sign was not clear that the bartender must PHYSICALLY OPEN all cans. She then looked at me and said, “Oh, you’re upset I smacked your husband? I bet he liked it” and winked at him. My jaw dropped. How disrespectful! She continued to mock me using a baby voice. She said she would come around the bar and give me a hug to make me feel better. I told her not to touch me or my husband again. She then told me that if I didn’t like her service she would show me the door. I am still shocked thinking about the situation. I understand that the customer is not always right in every situation, but her slapping my husband on the hand, mocking me, and making sexual jokes at my husband is disgusting customer service. I truly just wanted to get out of the situation, but she was obviously enjoying making me upset.
Ratings
Menu
Hours
| Monday | 9AM - 2AM |
| Tuesday | 9AM - 2AM |
| Wednesday | 9AM - 2AM |
| Thursday | 9AM - 2AM |
| Friday | 9AM - 2AM |
| Saturday | 9AM - 3AM |
| Sunday | 11AM - 2AM |
People in Chicago Also Viewed
Visiting for work a couple days and had some down time to kill. 1st day, met Frank.. super friendly and made me feel welcomed. Played darts with some people from Belgium. Touch tunes and drinks are priced right. Met Jeff and regular and Mark the 2nd day I came. Great dive bar!!