Tortilleria San Roman

$ • Mexican

Hours:
951 S 9th St, Philadelphia
(267) 507-9161

Tortilleria San Roman Reviews

Restaurantji Rating
4.6 (107)
Restaurantji Rating

Let me start off by saying that I frequent this place at least once a week because their chips and Pico de Gallo are amazing. However, today's experience was horrendous and makes me question if I'll ever go again. I paid for my chips and pico but immediately dropped the Pico from the counter. A complete accident. The woman showed no empathy towards the situation and didn't try to help me clean up the mess. Instead, a lovely customer helped me. When I politely asked if I could have another Pico given the situation and how often I come I hoped she'd cut me a break. Nope! She also yelled at the customer who was also trying to come to my defense. She scoffed at the idea despite my plea. Instead, she suggested I buy another $7 pico. I understand it's a business but I'm also there to support that business quite often. The lack of empathy and lack of trying to keep a customer happy will make me question if I ever go back.

Restaurantji Rating

Dear staff of Tortilleria San Roman, I just wanted to write and express my deepest gratitude for your service and for your delicious products. We discovered your store through Mercato after the pandemic transitioned our grocery shopping online. Your sopes, tlacotes, guacamole, tortillas, and salsas have been a staple in our home for the last few weeks. Thank you so much for offering your products for delivery and bringing us some joy and comfort during this tough time. I sincerely hope that you and yours are well and safe and that your business is able to do well through this difficult time.

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Tortilleria San Roman
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Hours

Monday Closed
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday 9AM - 5PM
Sunday 9AM - 5PM
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