I spent 7 years in the service industry, and to this day frequently dine out. Despite loads of both good and bad experiences this is the first time I've ever been compelled to leave a review.Although the food and atmosphere was fine for the price point, me and my large party this afternoon were victims of one of the most rude, entitled, and condescending waiters I have ever had the displeasure of having serve me, his Name being Angle R.To start our party showed up, ordered drinks, and received them without problems. After we asked for a minute to look things over, we did not see our server for nearly 15 minutes, which wouldn't be a problem if the resturant wasn't 1/3rd full. This resturant like many has both a custom burger option, as well as many questions with each order on specifications, right off the back our server talked Incredibly quickly and showed clear irritation when the two elderly lady's in our party asked to clarifity they had ordered correctly. I ordered a specialty strawberry cheesecake shake along with my meal, and he left to put the order in. Due to where I was seated I saw my shake get made, sit and sit in the bar window, for 30 minutes. At which point my server came up, and since the whip cream was melted, had him simply add more on top, to deliver me a room temperature Milkshake, that was not even the type I ordered!Another 10 minutes, 40 total minutes to get our food(a party of 10, still a long for only ordering 10 different burgers+fries) we get asked if since the regular fries are out, the 4 orders with is are ok with thick cut fries, no problem. When in 5 more minutes we get our food, off to top of my head we:Had 2 burgers come out with regular buns instead of toastHad a burger come out with a topping specifically not requested7-8 of the orders involving a side of sauce, did not receive sauceOur server bringing all this out alone in 4 separate trips, taking a solid 3-4 minutes between each tray.The two elderly lady's were the ones missing the Texas toast, and they simply asked for a side to be brought out, before the kid could get a word in about having onions which they specifically requested to be left off(and were added under cheese and very intertwined) the server sped off, meaning it was 5 minutes before the kids dad asked for it to me fixed. We all sat with our food getting cold waiting for sauces, and after additional time the fixed burger came out, and we had still not received the Texas toast! 20 whole minutes later! Both the lady's have eaten 75% of their burger without any bun and at this point told him not to bring the toast, to which we received a very loud and visible sigh accompanied with look of irritation, not to mention a more subtle irritability when previously asked for the sauce thay comes with out food! I didn't have anything missing, but I belive everyone in my party was patient and respectful when asking for fixes, and I cannot belive the attitude they received back, just asking for the correct order! When we finally all had everything(and half of us where finished) we got a very aggressive "anything else" at which point the daughter of one of the elderly ladies asked"Is something wrong? We haven't been rude at all and are just asking for our proper orders""Nothings wrong I can't help that the kitchen messed this up"(anyone in the industry knows this is a shared mistake, and as the bill later revealed what was put in the system is what came out, sauce and all)"Your clearly giving my mom attitude""Well that's your opinion" then he turns and leavesVery flustered at this point we ask for a manager and air our grievances to receive an apology and "ill talk to him" 10 minutes later our server, not the manager, comes to drop the check saying 25% was taken off and he will take it when ready. Literally 1 minutes later he comes back and asks if we are ready, despite no card out or indication we are, and yet again with lots of attitude.Absolutely despicable behavior from An
Atmosphere: 4
Food: 2
Service: 1
J Mack
Very good food and shakes. Atmosphere was amazing. Option to sit in an "outdoor" area that's covered and have multiple outlets to plug devices. Great looking bar on the inside. A few tvs to watch sporting events. Great place for solo, friends or family. Very impressed with this place.
Atmosphere: 5
Food: 5
Service: 5
Reggie Beeks
The waitress could not get our order right.
Atmosphere: 3
Food: 3
Service: 3
William Trudnak
Food was okay at best
Atmosphere: 3
Food: 2
Service: 4
Jennifer Angel
First, there's nothing really to say except horrible service, dirty table & sauce holder, along with zero taste in the food. I really thought I was going to be wowed here, instead I was disappointed by the screaming children running around the restaurant from the large party behind the fireplace. Second, the bathroom is not ADA compliant for handicapped. Thirdly, there is no handicapped parking close to this restaurant!The burger meat is ho-hum, tastes like another Sysco Client. The veggies, especially the tomato was too cold, frozen in places. The sauce very common. Several details missing from the menu to alert people of allergies within the food being served.Our table was so rocky 6 coasters had to be put under it, and it didn't stop it from rocking.The cheese fries need a different way to be presented. The cost of the trip, outrageous for what we got. The Sandwich "Swimming up river" has a very salty seasoning on it, it is not listed on the menu at all. If you like salmon, beware of this seasoning.Wait staff could use some training in hospitality, rude comments "Someone will be with you" before even acknowledging me with a "Hi, welcome to x,y,z" or even "Welcome In". We visited during a later period, when you weren't busy.It's sad that quality isn't there with the name. Smash burgers only attract a certain type of people. Perhaps a more welcoming atmosphere, prompt and interested wait staff and a better list of foods with full details would be a good idea.Wheelchair accessibility: You have to park in the next area over, there is no direct handicapped parting. The door is tight on the ramp for people in a manual wheelchair. The bathroom is very tight in a manual wheelchair, zero access to the soap, and water without hurting yourself on the underside of the sink cabinet. Soap & Paper towel dispensers are up too high for seated guests in a wheelchair. Not very friendly for the handicapped.Great location.
Atmosphere: 3
Food: 2
Service: 2
Tim Madden
I enjoyed the Yellowstone burger which is bison. It was delicious!
Great assistance with parking!! Thank you sooo much for your information! Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Fries
corbin crosby
The restaurant was not busy maybe 1/4 of all tables were full, we were seated right away and after that the staff didn't even look at us we waited 20 minutes and was not even offered a drink me and my family walked out and went to five guys.
Service: 1
E Hursey
Excellent burgers! I ordered the Smash Burgers and added grilled mushrooms. It was seasoned well and cooked perfectly! My husband ordered the Bison Buger and thoroughly enjoyed it as well. I jumped right into eating that I forgot to take a picture. Great place for a casual outing and good burger.
Place is alright and service was great. Food looked better than it tasted, it just wasn't flavorful especially for the price point. $13 for a chicken tender burger with pickles, no fries just isn't something I'm dying to get back to eat. Loaded fries were okay, but again not for $15. Fat fries had no crunch, were soaked in oil and cold. Atmosphere is more of a loud bar theme, not my cup of tea but it was still okay. It is a nice downtown kinda theme of that's what you're looking for.
Atmosphere: 3
Food: 2
Service: 5
Anthony Marrocolo
Our waitress Jo was the best. So down to earth super kind but most importantly she was hilarious.I had the firehouse burger. Aaaaaamazing. Great place to go if you want a delicious burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Burger
Kawren Learn
Food was just ok. Appeared dirty and still had crumbs on the table. Table was wobbly and tilted to one side terribly. Had to ask for refill on my water. My burger with no bun was the same price as one with a bun.
Atmosphere: 3
Food: 3
Service: 3
Yaron Botero
It was great, very good service.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Ellis
Cool place if you wanna grab a good burger or get some alcohol in your system. Their alcohol induced milkshakes are top of the
I spent 7 years in the service industry, and to this day frequently dine out. Despite loads of both good and bad experiences this is the first time I've ever been compelled to leave a review.Although the food and atmosphere was fine for the price point, me and my large party this afternoon were victims of one of the most rude, entitled, and condescending waiters I have ever had the displeasure of having serve me, his Name being Angle R.To start our party showed up, ordered drinks, and received them without problems. After we asked for a minute to look things over, we did not see our server for nearly 15 minutes, which wouldn't be a problem if the resturant wasn't 1/3rd full. This resturant like many has both a custom burger option, as well as many questions with each order on specifications, right off the back our server talked Incredibly quickly and showed clear irritation when the two elderly lady's in our party asked to clarifity they had ordered correctly. I ordered a specialty strawberry cheesecake shake along with my meal, and he left to put the order in. Due to where I was seated I saw my shake get made, sit and sit in the bar window, for 30 minutes. At which point my server came up, and since the whip cream was melted, had him simply add more on top, to deliver me a room temperature Milkshake, that was not even the type I ordered!Another 10 minutes, 40 total minutes to get our food(a party of 10, still a long for only ordering 10 different burgers+fries) we get asked if since the regular fries are out, the 4 orders with is are ok with thick cut fries, no problem. When in 5 more minutes we get our food, off to top of my head we:Had 2 burgers come out with regular buns instead of toastHad a burger come out with a topping specifically not requested7-8 of the orders involving a side of sauce, did not receive sauceOur server bringing all this out alone in 4 separate trips, taking a solid 3-4 minutes between each tray.The two elderly lady's were the ones missing the Texas toast, and they simply asked for a side to be brought out, before the kid could get a word in about having onions which they specifically requested to be left off(and were added under cheese and very intertwined) the server sped off, meaning it was 5 minutes before the kids dad asked for it to me fixed. We all sat with our food getting cold waiting for sauces, and after additional time the fixed burger came out, and we had still not received the Texas toast! 20 whole minutes later! Both the lady's have eaten 75% of their burger without any bun and at this point told him not to bring the toast, to which we received a very loud and visible sigh accompanied with look of irritation, not to mention a more subtle irritability when previously asked for the sauce thay comes with out food! I didn't have anything missing, but I belive everyone in my party was patient and respectful when asking for fixes, and I cannot belive the attitude they received back, just asking for the correct order! When we finally all had everything(and half of us where finished) we got a very aggressive "anything else" at which point the daughter of one of the elderly ladies asked"Is something wrong? We haven't been rude at all and are just asking for our proper orders""Nothings wrong I can't help that the kitchen messed this up"(anyone in the industry knows this is a shared mistake, and as the bill later revealed what was put in the system is what came out, sauce and all)"Your clearly giving my mom attitude""Well that's your opinion" then he turns and leavesVery flustered at this point we ask for a manager and air our grievances to receive an apology and "ill talk to him" 10 minutes later our server, not the manager, comes to drop the check saying 25% was taken off and he will take it when ready. Literally 1 minutes later he comes back and asks if we are ready, despite no card out or indication we are, and yet again with lots of attitude.Absolutely despicable behavior from An
Atmosphere: 4
Food: 2
Service: 1
Very good food and shakes. Atmosphere was amazing. Option to sit in an "outdoor" area that's covered and have multiple outlets to plug devices. Great looking bar on the inside. A few tvs to watch sporting events. Great place for solo, friends or family. Very impressed with this place.
Atmosphere: 5
Food: 5
Service: 5
The waitress could not get our order right.
Atmosphere: 3
Food: 3
Service: 3
Food was okay at best
Atmosphere: 3
Food: 2
Service: 4
First, there's nothing really to say except horrible service, dirty table & sauce holder, along with zero taste in the food. I really thought I was going to be wowed here, instead I was disappointed by the screaming children running around the restaurant from the large party behind the fireplace. Second, the bathroom is not ADA compliant for handicapped. Thirdly, there is no handicapped parking close to this restaurant!The burger meat is ho-hum, tastes like another Sysco Client. The veggies, especially the tomato was too cold, frozen in places. The sauce very common. Several details missing from the menu to alert people of allergies within the food being served.Our table was so rocky 6 coasters had to be put under it, and it didn't stop it from rocking.The cheese fries need a different way to be presented. The cost of the trip, outrageous for what we got. The Sandwich "Swimming up river" has a very salty seasoning on it, it is not listed on the menu at all. If you like salmon, beware of this seasoning.Wait staff could use some training in hospitality, rude comments "Someone will be with you" before even acknowledging me with a "Hi, welcome to x,y,z" or even "Welcome In". We visited during a later period, when you weren't busy.It's sad that quality isn't there with the name. Smash burgers only attract a certain type of people. Perhaps a more welcoming atmosphere, prompt and interested wait staff and a better list of foods with full details would be a good idea.Wheelchair accessibility: You have to park in the next area over, there is no direct handicapped parting. The door is tight on the ramp for people in a manual wheelchair. The bathroom is very tight in a manual wheelchair, zero access to the soap, and water without hurting yourself on the underside of the sink cabinet. Soap & Paper towel dispensers are up too high for seated guests in a wheelchair. Not very friendly for the handicapped.Great location.
Atmosphere: 3
Food: 2
Service: 2
I enjoyed the Yellowstone burger which is bison. It was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Truffle Fries, Bison Burger
Great assistance with parking!! Thank you sooo much for your information! Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Fries
The restaurant was not busy maybe 1/4 of all tables were full, we were seated right away and after that the staff didn't even look at us we waited 20 minutes and was not even offered a drink me and my family walked out and went to five guys.
Service: 1
Excellent burgers! I ordered the Smash Burgers and added grilled mushrooms. It was seasoned well and cooked perfectly! My husband ordered the Bison Buger and thoroughly enjoyed it as well. I jumped right into eating that I forgot to take a picture. Great place for a casual outing and good burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
Good food & Spirits,beers, expensive.
Restaurantji Recommends
Place is alright and service was great. Food looked better than it tasted, it just wasn't flavorful especially for the price point. $13 for a chicken tender burger with pickles, no fries just isn't something I'm dying to get back to eat. Loaded fries were okay, but again not for $15. Fat fries had no crunch, were soaked in oil and cold. Atmosphere is more of a loud bar theme, not my cup of tea but it was still okay. It is a nice downtown kinda theme of that's what you're looking for.
Atmosphere: 3
Food: 2
Service: 5
Our waitress Jo was the best. So down to earth super kind but most importantly she was hilarious.I had the firehouse burger. Aaaaaamazing. Great place to go if you want a delicious burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Burger
Food was just ok. Appeared dirty and still had crumbs on the table. Table was wobbly and tilted to one side terribly. Had to ask for refill on my water. My burger with no bun was the same price as one with a bun.
Atmosphere: 3
Food: 3
Service: 3
It was great, very good service.
Atmosphere: 5
Food: 5
Service: 5
Cool place if you wanna grab a good burger or get some alcohol in your system. Their alcohol induced milkshakes are top of the
Atmosphere: 5
Food: 5
Service: 5