The man serving is a wonderful person, the food is tasty with large servings. Very enjoyable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Fries, Corn Fritters
Eric Button
I have been eating here for a few years and you he food was always good but unfortunately this location has gone downhill with the new management.. the food quality is hit or miss .. the people who work there are very nice but the cleanliness of the restaurant is not as it was either …not sure if I will return as there are other locations..but you never know
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Fried Chicken and Fries, Hungry Man Dinner, Gravy, Coleslaw
Jeff T
Worst chicken EVER! I
I ordered a 3pc meal and asked for all dark meat. The guy told me it would be $2 extra–which came out to just over $15. I saw they had a special for a 5pc meal for the same price. I still decided to go with the 3pc coz I knew I wouldn't be able to finish all 5. Had I known that the sizes of the chicken were the size of my thumb, I definitely would have gotten the 5pc (OR not have ordered anything at all). I will never go back to this place! On top of that, the chicken was very soggy. The only thing good was the fritter.
Richard Collins
I'm not impressed with the new owners , last time mixed up our orders and this time , I felt cheated on my order ? bring back the gang from the Philippines , they do a much better job and take more effectively in the order ,just saying .
DK
Store looked dirty, the person at the counter taking my order was picking his ear for a few minutes as I decided what to order and then handled my food without washing his hands. The chicken strips looked overcooked and greasy but tasted ok. The fries were extremely greasy and soggy and had a funny taste I ended up throwing most of the out
Atmosphere: 1
Food: 2
Service: 1
Kirstin Brooks
So the problem isn’t the food or quality of it. It’s the guy handling it. Problem number 1: he put all of the cornballs into a paper bag. STRAIGHT OUT OF HOT OIL INTO A PAPER BAG. NO BOX. NO paper towel on the bottom to absorb the oil. what does he think happens to paper bags when they get wet? The bottom gives out. Problem number 2: he dropped the food on the floor. And had I not looked up it would have gone into my bag. He looked at me. Realized I was watching him. Paused for few seconds then proceeded to throw out the food that was on the floor. Why? There are ton of boxes. I order from here all the time. I normally have the lady working. Today it was the man. I didn’t think much of it. Now for people being unaware and simply lifting their bag they could loose all of the food and you better believe he wouldn’t just replace it for free. Sad thing is there is no email to contact anyone about this. So just be observant when he’s working.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Corn Fritters
Nevada Chalmers
I ordered fish and chips through skip, the fish was SOOO fried the batter was like rock hard. I basically picked away all the batter and just ate the fish alone and the chips.
Food: 1
Anthony Dyck
Love chicken on the way! Awesome chicken, corn fritters and fries.
Atmosphere: 4
Food: 4
Service: 4
Jacqueline
For dinner we ordered the hungry man dinner. It usually comes with 5 pieces of chicken, fries, 2 corn fritters and a small gravy. We opted out of the corn fritters and were offered a med gravy instead. We also got a side order of medium coleslaw. There was plenty for the two of us. The food was nice and fresh and hot. Everything was absolutely delicious.
Atmosphere: 5
Food: 5
Service: 5
krista rhodes
Very quick and easy ordering process. The guy was very helpful. Food tasted great
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken and Fries, Corn Fritters
I have been a customer of Chicken on the Way for over 35 years. I was very happy when a location was opened in Airdrie.
I love Chicken on the Way, I consider it to be one of the best fired chicken places that I have ever visited, definitely the best value in Airdrie and Calgary, however.....
On Tuesday September 3, right at noon, I took a friend for his first experience and he will never try it again. And, frankly, I will probably never bother going back to this location.
We took our meals to go as, obviously, there is no dine in option. We drove to Nose Creek Park and sat down to eat. So we were only 5-10 minutes from getting our meals to the time we started eating. The fries were glistening with oil and were extremely soggy. For the first time ever at COTW, I was not even tempted to finish them, there were just gross. When I saw my friend breaking apart his fritter I saw oil dripping off his fingers and mine was the same. It is obvious that the fryers were not up to temperature and hence the excess oil.
Now, for the really sad part. I had told him about the great value and good sized chicken pieces, well was I proven wrong. The drumsticks were barely bigger than drumettes, the wing he had was tiny, the breasts were reasonable but not up to the norm and overall, the meals were just not up to the standard of COTW. I have had the occasional small piece in the past, but it was always made up for with an extra piece. I have had bigger drumsticks at KFC!
This is my third experience since the management change, the previous 2 left me slightly disappointed, this one left me looking for a new chicken place.
And yes, I did attempt to talk to the location directly. That afternoon I was too busy to go back so I went to stop in at 8:40 and the open sign was off and the store appeared closed, so the opportunity to speak with them was lost, their fault not mine, as they shut down at least 20 minutes early. (their door sign says open until 9)
If you want to service in this competitive market you need friendly and personable staff AND high quality product or you will drive away even your loyal customers.
Atmosphere: 4
Food: 1
Service: 3
Get'er Gone Transport and Hotshot Services (Get'er Gon
The food and staff are very good, and I would eat their chicken over any other fried chicken in take out venues around.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Fries
Paul K
Fish and Chips are always awesome !
Atmosphere: 5
Food: 5
Service: 5
Paul
Fish and chips beat all others . Huge portions real potato fries cut fresh on site. Chicken sample tonight was awesome too
Atmosphere: 5
Food: 5
Service: 5
Get'er Gone Transport and Hotshot Services (Get'er Gon
The food and staff are very good, and I would eat their chicken over any other fried chicken in take out venues around.
The man serving is a wonderful person, the food is tasty with large servings. Very enjoyable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Fries, Corn Fritters
I have been eating here for a few years and you he food was always good but unfortunately this location has gone downhill with the new management.. the food quality is hit or miss .. the people who work there are very nice but the cleanliness of the restaurant is not as it was either …not sure if I will return as there are other locations..but you never know
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Fried Chicken and Fries, Hungry Man Dinner, Gravy, Coleslaw
Worst chicken EVER! I
I ordered a 3pc meal and asked for all dark meat. The guy told me it would be $2 extra–which came out to just over $15. I saw they had a special for a 5pc meal for the same price. I still decided to go with the 3pc coz I knew I wouldn't be able to finish all 5. Had I known that the sizes of the chicken were the size of my thumb, I definitely would have gotten the 5pc (OR not have ordered anything at all). I will never go back to this place! On top of that, the chicken was very soggy. The only thing good was the fritter.
I'm not impressed with the new owners , last time mixed up our orders and this time , I felt cheated on my order ? bring back the gang from the Philippines , they do a much better job and take more effectively in the order ,just saying .
Store looked dirty, the person at the counter taking my order was picking his ear for a few minutes as I decided what to order and then handled my food without washing his hands. The chicken strips looked overcooked and greasy but tasted ok. The fries were extremely greasy and soggy and had a funny taste I ended up throwing most of the out
Atmosphere: 1
Food: 2
Service: 1
So the problem isn’t the food or quality of it. It’s the guy handling it. Problem number 1: he put all of the cornballs into a paper bag. STRAIGHT OUT OF HOT OIL INTO A PAPER BAG. NO BOX. NO paper towel on the bottom to absorb the oil. what does he think happens to paper bags when they get wet? The bottom gives out. Problem number 2: he dropped the food on the floor. And had I not looked up it would have gone into my bag. He looked at me. Realized I was watching him. Paused for few seconds then proceeded to throw out the food that was on the floor. Why? There are ton of boxes. I order from here all the time. I normally have the lady working. Today it was the man. I didn’t think much of it. Now for people being unaware and simply lifting their bag they could loose all of the food and you better believe he wouldn’t just replace it for free. Sad thing is there is no email to contact anyone about this. So just be observant when he’s working.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Corn Fritters
I ordered fish and chips through skip, the fish was SOOO fried the batter was like rock hard. I basically picked away all the batter and just ate the fish alone and the chips.
Food: 1
Love chicken on the way! Awesome chicken, corn fritters and fries.
Atmosphere: 4
Food: 4
Service: 4
For dinner we ordered the hungry man dinner. It usually comes with 5 pieces of chicken, fries, 2 corn fritters and a small gravy. We opted out of the corn fritters and were offered a med gravy instead. We also got a side order of medium coleslaw. There was plenty for the two of us. The food was nice and fresh and hot. Everything was absolutely delicious.
Atmosphere: 5
Food: 5
Service: 5
Very quick and easy ordering process.
The guy was very helpful.
Food tasted great
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken and Fries, Corn Fritters
Restaurantji Recommends
I have been a customer of Chicken on the Way for over 35 years. I was very happy when a location was opened in Airdrie.
I love Chicken on the Way, I consider it to be one of the best fired chicken places that I have ever visited, definitely the best value in Airdrie and Calgary, however.....
On Tuesday September 3, right at noon, I took a friend for his first experience and he will never try it again. And, frankly, I will probably never bother going back to this location.
We took our meals to go as, obviously, there is no dine in option. We drove to Nose Creek Park and sat down to eat. So we were only 5-10 minutes from getting our meals to the time we started eating. The fries were glistening with oil and were extremely soggy. For the first time ever at COTW, I was not even tempted to finish them, there were just gross. When I saw my friend breaking apart his fritter I saw oil dripping off his fingers and mine was the same. It is obvious that the fryers were not up to temperature and hence the excess oil.
Now, for the really sad part. I had told him about the great value and good sized chicken pieces, well was I proven wrong. The drumsticks were barely bigger than drumettes, the wing he had was tiny, the breasts were reasonable but not up to the norm and overall, the meals were just not up to the standard of COTW. I have had the occasional small piece in the past, but it was always made up for with an extra piece. I have had bigger drumsticks at KFC!
This is my third experience since the management change, the previous 2 left me slightly disappointed, this one left me looking for a new chicken place.
And yes, I did attempt to talk to the location directly. That afternoon I was too busy to go back so I went to stop in at 8:40 and the open sign was off and the store appeared closed, so the opportunity to speak with them was lost, their fault not mine, as they shut down at least 20 minutes early. (their door sign says open until 9)
If you want to service in this competitive market you need friendly and personable staff AND high quality product or you will drive away even your loyal customers.
Atmosphere: 4
Food: 1
Service: 3
The food and staff are very good, and I would eat their chicken over any other fried chicken in take out venues around.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Fries
Fish and Chips are always awesome !
Atmosphere: 5
Food: 5
Service: 5
Fish and chips beat all others . Huge portions real potato fries cut fresh on site. Chicken sample tonight was awesome too
Atmosphere: 5
Food: 5
Service: 5
The food and staff are very good, and I would eat their chicken over any other fried chicken in take out venues around.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fried Chicken and Fries
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