Piccolos Pizza & Pasta

We ordered delivery, one pizza and 20 wings. Took over an hour and once we finally received it the food was cold.

Atmosphere: 3

Food: 3

Service: 1

I gave 5 star for pizza and 3 star for service.
I am a person who will not return when somewhere in the line was made felt as inconvenience and that is what happened on the Saturday night; i am sure the phone was ringing for many orders and that kept the team busy, however when i called I was new to the ordering pizza world, i was responded to in a rush and with irritation; i had questions about toppings and how it worked and was answered with irritable questions back and abruptly. Since my friends surprised me in my birthday I decided to order to treat them and all the kids i went ahead and continued. My initial order eventually was 2 for 1 pizza take out. When i came to pick up my friends decided that we may like to stay in and eat and i wanted to order one more pizza- i was told that i would no longer get the 2 for 1 discount chosing to dine in- we chose to just take the deal and go eat else where. I did order another pizza, unfortunately no where the girl who was taking the order mentioned or offered another 2for1 pizza again. My problem with this is that this was the second poorly served choice for a customer: the response/ intentions and the service it self. I am not sure if kindness not included in the atmosphere and nor should I be expecting it, but we all have heavy jobs and would be a better place to be treated the way you wish to be treated. I still added a tip knowing the other team maybe paying for this type of team players. I gave a 3 star overall because the girl eventually lightened up after me apologizing for being indecisive and unaware of the pizza world (I didn’t need to do that) and later when I picked up the third pizza she had offered lollipops for all the kids with a better body language. The conclusion is: if you choose to work in service please think about your attitude; if you had a bad day please reflect how you can grow or respond after realizing you were in fact internally rude (shoulders go down and goes along way for all of us) I chose not to worry about it anymore- but wanted to share this for your own reflection. I had reflected for my own experience in this, and take few points away for future ordering to make other phone calls a little more peaceful. Pizza was really good, but i won't be coming back there for awhile and when in need try else where.✌️

Atmosphere: 2

Food: 5

Service: 2

It was our first time there at piccolo’s pizza and we'll definitely make it one of our favorite places to go. Everyone is so nice and helpful, but those pizza's AMAZINGLY DELICIOUS! Like the chezzy pizza bread and The baked lasagna was highly recommended i will also add the pork dry ribs it was so tender and crisy The meat lovers was just as delicious…we also met the owners they are so very benevolent and nice Thank you for the great service.🥰

Atmosphere: 5

Food: 5

Service: 5

UPDATE : we decided to give Piccolos another try. We went in there Thursday evening and had a fantastic experience. The server was fantastic. We had the best service we’ve had in a long time at a restaurant. She seemed to know exactly everything we needed without having to ask and did her job very well. The atmosphere seemed completely different than the last time we were here. Upbeat and like a great work environment restrooms were very clean and the restaurant was clean and organized And lastly, the food dinner appetizers and drinks were all fantastic presentation of the The food was like night and day from the last time we were in we definitely will be returning. Keep up the good work, Piccolos signed a very satisfied customer

Been there a couple times in the last few weeks and the service was horrid The server seemed very unfriendly, no smile, no upbeat, friendly attitude, no refills server got our order wrong even though we repeated it multiple times and she she wrote it down had to come back a to ask us for different things like the side dish and to clarify. The second time is basically the same , Didn’t bother to let her know to let her know that both of our orders were wrong as when we did the first time when our orders were messed up, all she said was oh well I wrote it down that’s where you ordered .
We just wont be returning sad to see as this was one of our go to places I don’t know where all the other gals that used to serve are . They always went above and beyond, and we’re on the ball with refills and checking on us , in today’s economy you don’t wanna be wasting your money on bad service and not getting the correct food two times in a row.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Spaghetti

Wonderful service even better pizza. Recently moved to Blackfalds. Ordered off skip and ordered for pick up. If possible always order pick up (Better deals!)

Atmosphere: 5

Food: 4

Service: 5

First time to eat here and the food was so generous in portion, and delicious, I absolutely adored our waitress, she was lovely. I'd give more stars if it was possible.

Atmosphere: 5

Food: 5

Service: 5

Everyone is so nice and welcoming! They have many food options and are very understanding, my little sister wanted apple juice, they were out. BUT the sever kindly brought my sister many drinks for her to try!

Atmosphere: 5

Food: 5

Service: 5

Wonderful staff and delicious pizza!

Atmosphere: 5

Food: 5

Service: 5

piccolo's is the bomb!!!!!!

New owners are now using store bought sauce and demoted the top servers!

Alexa was an amazing server! She was very good with food recommendations.

Atmosphere: 4

Food: 4

Service: 5

Me and my gf went on valentines day. Really enjoyed that there was seating available. Friendly service, great food. I even noticed before leaving, one of the workers offered to carry out a lady's food for her, while with her kids. That was top tier. Thank you!

Atmosphere: 5

Food: 5

Service: 5

i have ordered pizza from piccolos for a number of years, they had always been the best. the last year or so i have noticed the quality going down, toppings proportions getting smaller, crust getting thinner, cheese appears to have changed to a cheaper brand. the service was good the waitress has always been friendly and helpful. it could be businesses trying to stay alive in the face of rising prices. however the last order was disappointing

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Meat Lovers Pizza

Absolutely HORRID. I made a reservation for my mother’s birthday so when we arrived the tables would be put together as I knew the layout of the dine in area. We arrived on time for our reservation. We were the only customers inside. From the moment we walked in, the female staff had an attitude that told us we were inconveniencing her. She took our drink orders then went to the back where she and who we assume is the male cook began making fun of us for making a reservation, and talking poorly about us in general. They both spoke loudly, almost to make sure we heard. After 15 minutes of no beverages, not even water (as well as the staff disappearing), my father asked if we would be getting our drinks any time soon as we had been already waiting 15 minutes! The guy played dumb and the female said the guy was going to make our drinks, while saying we had only been waiting 5 minutes. At that point we grabbed our belongings and left. But it’s okay that we had absolutely horrific service here, because we ended up going to Boston Pizza where we received exceptional service as well as delicious meals that Piccalos couldn’t even come close to. I’d rate 0 stars if it allowed.
We will never be going back nor ordering from here.
This happened on February 9 2025

Stay away!

Atmosphere: 1

Food: 1

Service: 1

Horrid service in blackfalds. I called to make a reservation for my mother’s birthday. I knew the interior tables were small so I wanted the tables to be pushed together before we arrived. We showed up at the time of our reservation and the tables were not together. The attitude the female staff gave us made us feel like we were an inconvenience. Once seated, our drink orders were taken. When this female staff went to the back, my family and I overheard her and the male who we assume was the cook talking negatively about us for making a reservation, and making fun of our table. I didn’t want to make a scene as it was my mother’s birthday. However after 15 minutes for our drinks, and all of the staff disappearing, my father asked if we would be served. The male appeared and acted confused while the female saying we had only been waiting for 5 minutes. We grabbed our belongings and left. Horrible service. Why would they talk like that while KNOWING we could hear? I feel bad for the owners. I guarantee they would hate to know their staff were acting like we were an inconvenience. It’s okay though! We went to Boston Pizza instead and had fantastic service and better food than Piccolos could have offered.