I went to this Subway 10 minutes before closing and politely apologized for coming late. However, the girl was very rude no greeting, no smile, and acted annoyed while I asked for toppings. Very unprofessional and not the service I expect from Subway. Even I called 15min before to give pickup order no answer to call.
Atmosphere: 1
Food: 1
Service: 1
Gurnoor Singh
I went to subway this morning. Food was good but the service was even better. There were amrit and Raman were working there. Will definitely visit there again.
Evelyn Hartley
It’s too bad it had to be this way but it is … TERRIBLE CUSTOMER SERVICE!! TERRIBLE!! Made my sandwich and when I went to pay they said that the money didn’t go through when clearly it shows on my bank statement it did - they then took my sandwich and would not give it to me because “I didn’t pay”! I will be going higher up the food chain about this behaviour - Subway Bonnyville has stole $16.90 from me. I paid for a meal and they did not give me what I paid for. That is THEFT - theft from a customer, Subway. this took place August 7,2025 at 9:50am. I have called my bank and filed a dispute against Subway Bonnyville. Truly unbelievable experience. Very disappointed. Heads up manager, you will be contacted shortly.
Atmosphere: 1
Service: 1
Alexa Thibert
Raman and Amvit are so friendly, kind and great at their jobs!
Atmosphere: 5
Food: 5
Service: 5
Amrit dhanda
I would rate this place 0 if I could . We went in to get footlong ( Teriyaki chicken ) and the staff is absolutely rude and unprofessional. The girl that served us confirmed her name as Raman , with zero knowledge of being in customer service industry . So we got this footlong and the girl did not put right quantity of chicken as it is supposed to be , half of the bread was left unfilled . On saying that she should use proper proportion the girl charged us extra $$ for chicken and argued that she is taught the ways she is making subs . Like we not asking for anything extra ordinary , atleast do your job honestly and try not to be that Karen . I hope management teaches staff how to keep guest happy and not to argue over a piece of chicken , it’s not worth it loosing a regular . DO BETTER
Atmosphere: 3
Food: 1
Service: 1
Kirsten Elizabeth
Its hit or miss. Staff is usually friendly, ordering through the app is generally reliable(totally recomend there's way more deals) business is clean and inviting. Staff could care a bit more about what they serve fresh and quality wise but overall not as bad as some
Atmosphere: 5
Food: 3
Service: 3
Demetri Gosal
They limited my topping on 2 subs.. so FU this is the worst Subway.
Atmosphere: 5
Food: 1
Service: 1
Poop Crust
Would rate it a 0 if I could. Went there today and had to ask three times for more vegetables and they didn’t listen till I finally got upset. This store absolutely nose dived the last few years I remember when they never use to cheap out on customers.
Atmosphere: 1
Food: 1
Service: 1
Sangtae KIM
From my experience, they always serve sandwiches with fresh vegetables. I'm very happy with this place because there's a subway in this town. It also performs the requirements that customers want properly.
Atmosphere: 5
Food: 5
Service: 5
Irene Desjarlais
Awesome, I just forgot the napkins, lol. Hit the spot.
I usually have a great experience at this Subway location, but unfortunately, tonight was disappointing. Two out of the three employees working were dismissive and showed a lack of professionalism, which made the visit uncomfortable. This isn’t what I’ve come to expect from this store. Please improve on your customer service.
Atmosphere: 1
Food: 2
Service: 1
Andy Goertzen
Worst experience of my life. The staff cheap out on ingredients and when I asked for extra cheese on my nachos she put the exact same amount and burnt the dorritos. Not to mention it says foot long nachos and it's a small container. Never going here again unless they change staff and have better quality fresh ingredients.
Atmosphere: 1
Food: 1
Service: 1
Getting High With Kye
Every time I go here they skimp on everything. Not asking for the world just extra vegetables. Make the food with the normal amount and I would have to ask for “extra”
Atmosphere: 1
Food: 1
Service: 1
Cory saulnier
Good stuff.....
Atmosphere: 5
Food: 5
Service: 5
Lacey
Very rude staff, not helpful or accomadating. I will never be returning there again. The lady that was there today was awful. If I could give zero stars I would.
I went to this Subway 10 minutes before closing and politely apologized for coming late. However, the girl was very rude no greeting, no smile, and acted annoyed while I asked for toppings. Very unprofessional and not the service I expect from Subway.
Even I called 15min before to give pickup order no answer to call.
Atmosphere: 1
Food: 1
Service: 1
I went to subway this morning. Food was good but the service was even better. There were amrit and Raman were working there. Will definitely visit there again.
It’s too bad it had to be this way but it is … TERRIBLE CUSTOMER SERVICE!! TERRIBLE!!
Made my sandwich and when I went to pay they said that the money didn’t go through when clearly it shows on my bank statement it did - they then took my sandwich and would not give it to me because “I didn’t pay”!
I will be going higher up the food chain about this behaviour - Subway Bonnyville has stole $16.90 from me. I paid for a meal and they did not give me what I paid for. That is THEFT - theft from a customer, Subway.
this took place August 7,2025 at 9:50am. I have called my bank and filed a dispute against Subway Bonnyville.
Truly unbelievable experience. Very disappointed. Heads up manager, you will be contacted shortly.
Atmosphere: 1
Service: 1
Raman and Amvit are so friendly, kind and great at their jobs!
Atmosphere: 5
Food: 5
Service: 5
I would rate this place 0 if I could . We went in to get footlong ( Teriyaki chicken ) and the staff is absolutely rude and unprofessional. The girl that served us confirmed her name as Raman , with zero knowledge of being in customer service industry . So we got this footlong and the girl did not put right quantity of chicken as it is supposed to be , half of the bread was left unfilled . On saying that she should use proper proportion the girl charged us extra $$ for chicken and argued that she is taught the ways she is making subs . Like we not asking for anything extra ordinary , atleast do your job honestly and try not to be that Karen . I hope management teaches staff how to keep guest happy and not to argue over a piece of chicken , it’s not worth it loosing a regular . DO BETTER
Atmosphere: 3
Food: 1
Service: 1
Its hit or miss. Staff is usually friendly, ordering through the app is generally reliable(totally recomend there's way more deals) business is clean and inviting.
Staff could care a bit more about what they serve fresh and quality wise but overall not as bad as some
Atmosphere: 5
Food: 3
Service: 3
They limited my topping on 2 subs.. so FU this is the worst Subway.
Atmosphere: 5
Food: 1
Service: 1
Would rate it a 0 if I could. Went there today and had to ask three times for more vegetables and they didn’t listen till I finally got upset. This store absolutely nose dived the last few years I remember when they never use to cheap out on customers.
Atmosphere: 1
Food: 1
Service: 1
From my experience, they always serve sandwiches with fresh vegetables. I'm very happy with this place because there's a subway in this town. It also performs the requirements that customers want properly.
Atmosphere: 5
Food: 5
Service: 5
Awesome, I just forgot the napkins, lol. Hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I usually have a great experience at this Subway location, but unfortunately, tonight was disappointing. Two out of the three employees working were dismissive and showed a lack of professionalism, which made the visit uncomfortable. This isn’t what I’ve come to expect from this store. Please improve on your customer service.
Atmosphere: 1
Food: 2
Service: 1
Worst experience of my life. The staff cheap out on ingredients and when I asked for extra cheese on my nachos she put the exact same amount and burnt the dorritos. Not to mention it says foot long nachos and it's a small container. Never going here again unless they change staff and have better quality fresh ingredients.
Atmosphere: 1
Food: 1
Service: 1
Every time I go here they skimp on everything. Not asking for the world just extra vegetables. Make the food with the normal amount and I would have to ask for “extra”
Atmosphere: 1
Food: 1
Service: 1
Good stuff.....
Atmosphere: 5
Food: 5
Service: 5
Very rude staff, not helpful or accomadating. I will never be returning there again. The lady that was there today was awful. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1
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