Awesome people. Good place to enjoy coffee. Food and drinks are always fresh.
Atmosphere: 5
Food: 5
Service: 5
Gab Carubio
Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Baloo Cardinal
The coffee was fresh and the staff is friendly
Atmosphere: 5
Food: 5
Service: 5
Christine Joy Villa
I’ve visited all the locations in Cold Lake, and they are consistently reliable. Whether I'm hitting the drive-thru on the way to the base or stopping in for a quick lunch on 50th, the coffee is always fresh and the service is friendly. It’s great to have several dependable spots in town for a quick caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
Luzia Tan
Bad service
Villanueva, Ezecheus Nathaniel
good customer service
Atmosphere: 5
Food: 5
Service: 5
ALTHEA NICOLE TIANGCO
all employees are friendly
Atmosphere: 5
Food: 5
Service: 5
Joel Monette
Made my order wrong and told me I was in the wrong. Wanted to charge me extra for the hashbrowns and sauce in my farmers biscuit. Wild.
Atmosphere: 3
Food: 1
Service: 1
serg C
These guys are all over the place. Took three tries to make them understand my order and they still got it wrong. Bought donuts for the crew, asked about the app discount, felt like I was in India hunting for someone who speaks English. No luck. Paid full price. Every coffee comes out wrong too. Total gong show.
The staff is friendly and always give me the right order. Quick service
Atmosphere: 5
Food: 5
Service: 5
Ela
Worst customer service, aside from two employees who actually cared. The drinks were just as bland as the staff.
Atmosphere: 1
Food: 1
Service: 1
Dylan M.
Went through to order one of the Peach Frozen Quenchers, the staff asked me unprompted if I wanted to remove the whipped topping. I said no, and they confirmed that I wanted the topping removed. I said no again and stated that I wanted the whipped topping. They confirmed again that I wanted no whipped topping, and I said no again, I want it made normal, no alterations, I want the topping. I arrived at the window and was handed the drink without any topping. Suggestion to the managers, train your staff not to suggest alterations without customer request and certainly train your staff not to make alterations that customers are fiercely resisting. 26 Aug 25: Ordered an ice cap and it arrived with a substantial amount of some powder poured overtop, no modifications were requested and I have no idea what this was, but it ruined the drink.
Atmosphere: 3
Food: 1
Service: 1
Lenny Bilodeau
Great service great staff everyone has smiling face.
Atmosphere: 5
Food: 5
Service: 5
Hiran Jayawardana
I’ve been to several Tim Hortons locations, but this one truly stands out. It's in a great, convenient location, which already makes it a go-to spot, but what really sets it apart is the consistently excellent service. The staff here are genuinely friendly and welcoming. Whether it’s the morning rush or later in the evening, they handle everything quickly and efficiently. I’m always impressed by how fast the service is, even during busy hours. One thing I’ve noticed, and really appreciate is that they always have a good variety of baked goods available, even in the evenings. That’s not something you see at every Tim Hortons; many locations tend to run low toward the end of the day, but not this one. It shows they’re well-managed and on top of things. The place is also very clean and well-maintained, which just adds to the overall positive experience. Whether you're grabbing a coffee on the go or staying for a quick bite, this Tim Hortons is definitely worth visiting. I highly recommend it.
good food, fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Awesome people. Good place to enjoy coffee. Food and drinks are always fresh.
Atmosphere: 5
Food: 5
Service: 5
Excellent service!
Atmosphere: 5
Food: 5
Service: 5
The coffee was fresh and the staff is friendly
Atmosphere: 5
Food: 5
Service: 5
I’ve visited all the locations in Cold Lake, and they are consistently reliable. Whether I'm hitting the drive-thru on the way to the base or stopping in for a quick lunch on 50th, the coffee is always fresh and the service is friendly. It’s great to have several dependable spots in town for a quick caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
Bad service
good customer service
Atmosphere: 5
Food: 5
Service: 5
all employees are friendly
Atmosphere: 5
Food: 5
Service: 5
Made my order wrong and told me I was in the wrong. Wanted to charge me extra for the hashbrowns and sauce in my farmers biscuit. Wild.
Atmosphere: 3
Food: 1
Service: 1
These guys are all over the place. Took three tries to make them understand my order and they still got it wrong. Bought donuts for the crew, asked about the app discount, felt like I was in India hunting for someone who speaks English. No luck. Paid full price. Every coffee comes out wrong too. Total gong show.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff is friendly and always give me the right order. Quick service
Atmosphere: 5
Food: 5
Service: 5
Worst customer service, aside from two employees who actually cared. The drinks were just as bland as the staff.
Atmosphere: 1
Food: 1
Service: 1
Went through to order one of the Peach Frozen Quenchers, the staff asked me unprompted if I wanted to remove the whipped topping. I said no, and they confirmed that I wanted the topping removed. I said no again and stated that I wanted the whipped topping. They confirmed again that I wanted no whipped topping, and I said no again, I want it made normal, no alterations, I want the topping. I arrived at the window and was handed the drink without any topping. Suggestion to the managers, train your staff not to suggest alterations without customer request and certainly train your staff not to make alterations that customers are fiercely resisting.
26 Aug 25: Ordered an ice cap and it arrived with a substantial amount of some powder poured overtop, no modifications were requested and I have no idea what this was, but it ruined the drink.
Atmosphere: 3
Food: 1
Service: 1
Great service great staff everyone has smiling face.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to several Tim Hortons locations, but this one truly stands out. It's in a great, convenient location, which already makes it a go-to spot, but what really sets it apart is the consistently excellent service.
The staff here are genuinely friendly and welcoming. Whether it’s the morning rush or later in the evening, they handle everything quickly and efficiently. I’m always impressed by how fast the service is, even during busy hours.
One thing I’ve noticed, and really appreciate is that they always have a good variety of baked goods available, even in the evenings. That’s not something you see at every Tim Hortons; many locations tend to run low toward the end of the day, but not this one. It shows they’re well-managed and on top of things.
The place is also very clean and well-maintained, which just adds to the overall positive experience. Whether you're grabbing a coffee on the go or staying for a quick bite, this Tim Hortons is definitely worth visiting. I highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
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