Shanghai 360
Premium Outlets Mall, Outlet Collection Way, Leduc
(587) 695-0096
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
The food here was affordable and delicious. Like all other mall foods you get your take out container food but not always filled. The food was very tasty.
Atmosphere: 4
Food: 5
Service: 5
Gave us bad service and threw are box on counter while telling people to hurry while there was no crowd. Made us pay 15 dollars for trash food that I couldn’t stand they made me throw up how bad and dry the food is. My family got disgusted because a worker started yelling at my family member
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service!!!!! I didn’t give a review if something is wrong, I just slide it but this lady (Vietnamese/chinese) is getting into my nerves! I’m not yet done with my order but she’s already asking next customer behind me. It confused herself for asking 2 customer at the same time lol and giving attitude ?? So messy this people upon getting order, they have to ask one at a time not being in a hurry even there’s people in line they have to finish first one customer at a time before asking the next person!!!! I hope this will caught the attention of the owner to place this person at the kitchen instead !!! She shouldn’t be in front of customers it will ruined the company and the customers ! Shame!
Average mall Chinese. Not the place for bourbon chicken.
Atmosphere: 5
Food: 3
Service: 4
We found the Shanghai 360 branch in the premium outlet to be outstanding. The food was fresh and flavorful without being dry. We will definitely come back. The cleanliness of the food court was impressive.
Atmosphere: 5
Food: 5
Service: 5
filipino lady that had a thick lip tint on had the worst attitude ever
Atmosphere: 1
Food: 3
Service: 1
The food was delicious I gotta say but the service was crap. Asked for a small box since I couldn't finish everything and I really didn't want the massive box they gave initially and they wanted .50. I had a one quarter that I offered, but they told me to use the machine. Why on earth would I pay debit for .50 lol... Anyways, just a small gesture that was pretty rude and I won't forget about
Atmosphere: 2
Food: 5
Service: 1
the liquid from the food I got spilled into my bag :/
Extremely poor customer service experience. From the moment we arrived, the staff were unfriendly and dismissive. There was no warm greeting, no effort to make us feel welcome, and they barely communicated with us throughout our time there. It was clear they weren’t interested in providing a good customer experience.
The place is not kid-friendly—no accommodations or patience for families with children. On top of that, it’s not allergy-conscious at all. We tried to ask about ingredients due to an allergy concern, and they were either unwilling or unable to provide proper answers. That’s a serious safety issue.
What stood out the most was their pushy attitude toward upselling. They seemed more interested in charging for extras than actually serving the main items properly. Our questions or concerns were brushed off, and it felt like the whole attitude was: “Just buy, take it, and leave.” No care for the customer’s experience, no interest in us coming back.
Honestly, the poor service ruined the entire experience. The food could have been fine, but the way we were treated left such a bad impression that we didn’t even enjoy the meal. I lost my appetite.
If I could give zero stars, I would. They really need to rethink how they train their staff and how they handle customer service. If certain servers can’t treat customers with respect, they shouldn’t be working there at all—they’re damaging the restaurant’s reputation. A serious overhaul is needed if they want to keep people coming back.
Atmosphere: 1
Food: 1
Service: 1
Great food fast service. BUT this is the second time I’ve eaten here and the older of the two ladies that work behind the counter is the RUDEST PERSON EVER. Today she was so rude the people in line behind me were laughing at her.
Restaurantji Recommends
We have come here for the number three dinner many times. I order noodles, hubby orders rice. It is usually very good. Today the rice tasted 'off' in a big way. Seriously wrong. Rancid or chemical. I called and said as much but didn't feel like it was taken seriously. If anyone gets sick after eating there today, I have no doubt it was the rice. We spit out the taste we took. Hope no one actually ate it. Anyone else notice the bad tasting rice today Sat May 10 at about 6:30pm?
As a Vancouverite, this place isn't so special. Or so you would think.
The food was actually quite fresh compared to the locations I've visited in the lower mainland.
The blackened chicken was very flavorful and not dry (like some other locations)
The Kung pao chicken was, ehh not too great.
The fried rice wasn't on the grainy side either (crazy because usually they'll have at least a few grains in there)
Overall, yeah this is a decent meal.
The food court is nice, spacious and the tables are kept clean.
If I'm in outlet mall again, I would swing by here.
The staff is always so friendly and the food is amazing. We go here every time we go to the mall and we will even order a few and take them home for dinner. I am a friendly person and say hi, so maybe that helps with them being friendly... I just wish this place was in Beaumont.
Terrible attitude from the older lady, she didn't understand what I wanted and got quite angry and spoke to me in a disrespectful tone, I will never return to that place again, not even at home do they treat me so badly 🤣🤣🤣
The customer service was horrible, they were giving us attitude as soon as we placed our order.
Also, while she was packing our food half way, she closed our boxes and started helping someone else came after us.
After she help the new person in line and took the paymemt, then she came back to finish our order.
Food was subpar, if she hasn't started packing our food already. We would have just left and went somewhere else.
Loading...