Makisu Sushi Lethbridge

Tasteless spicy tuna roll. DISGUSTING deep fried Cali roll, tasted old. I’ve had better expired gas station sushi than this. I can’t believe I paid for this garbage. I had it delivered to my hotel through SKIP.

Tiny slice of tuna sashimi.

Makisu has been going down hill for several years now.
The food is pretty bland and for the money, I don't feel like I can recommend it any more.

Atmosphere: 3

Food: 3

Service: 4

CUSTOMERS BEWARE❌❌❌- PLEASE READ THIS!!!???

ANSWER TO THE REPLY ON MY “First conversation complaint? I NOTICED that NONE of your customers' COMPLAINTS HERE in your GOOGLE REVIEWS were properly ADDRESSED or HEARD. It seems THAT YOU NEVER LISTENED TO YOUR CUSTOMERS (CUSTOMERS TRY TO READ THEIR REPLY TO THE COMPLAINTS OR FEEDBACK OF THEIR GUESTS). You can always identify genuine complaint versus others. BUT THE WAY I SEE IT, YOU ARE ONE SIDED!!!

I have mentioned before that I was a loyal customer of your restaurant, and I even praised your manager—the one who always moves quickly—the last time I visited before these issues arose. I've dined there more than ten times, and I have never encountered anyone who told me to use just one piece of paper for all of our orders at once.

Someone approached us first and simply told us to use a different coded paper. I believed that each table had an assigned code or number for the pile of paper. That was the only information she provided. So, we returned the paper we were about to use to the designated table, which was also our table since we were using two tables.

We picked up new menus from the pile on our table that had just been given to us. The staff mentioned we should use one paper to order but no one specified that we should save paper menu. To help us order more quickly, I lent them my extra ballpen so that we could all write at the same time and place our orders right away.

We were writing things down when someone approached us about using one of our sheets of paper. I was surprised because I had never heard of this before, but we managed to compose ourselves, even though we were very hungry. Since we had already written some notes on the paper, my friends continued to use it while I planned to compile or add to my order to use one paper based on what they had written. That was the plan.

The server manager approached us with an irritated and rude tone, telling us that we should use only one paper because we were wasting it. Her tone was already making me feel irritated, but I had to stay composed and show my friends that everything would be okay because I could sense that they were feeling irritated as well. To calm the situation, I politely asked the server manager, "Can you please accept these papers first since they were already used?" She responded again with more rudeness and irritation, saying, "No, it doesn't matter; we are not going to make it." I told her that I had eaten here several times and was never informed about this rule. That was when she said, "Now I am telling you." This meant that it was the first time I had learned about this particular policy. If we had known about it, we would never have done it.

I have dined in your restaurant many times, and my family and I have always treated your staff with respect and kindness. I understand how hard they work, and I appreciate their efforts. Normally, I don't mention this or boast about it, but I feel it's important to say now. I often give generous tips to compensates for their hard work. Your manager is aware of this; he was the last person to receive a tip from me. I usually give tips separately from the bill because my husband pays the bill, and I take care of the tips. I wanted to mention this to clarify that I have nothing against your staff or your policy about closing 30 minutes before closing time.

It is not right that, because we made an honest mistake or did not fully understand your rule, your server treated us rudely. She could have spoken to us politely. If she had listened to us first, we would have been able to understand her better. We would have gladly stayed and followed your rules promptly.

It seems that the main reason for their bad behavior is the way you also interact with and respond to your customers. It comes across as if your restaurant is perfect and never makes any

Atmosphere: 1

Food: 1

Service: 1

This used to be my favourite sushi place in Lethbridge, but recently the service has declined. It’s honestly a hit or miss. The food tastes fantastic but the last few times I’ve eaten here, they always forget about one or two items that I’ve ordered and I need to remind them to bring those items. It’s not a lack of patience on my end because it had been 15 mins or longer since all the other items on that order arrived. The rolls have gotten smaller and the salmon sashimi is much smaller and thinner. Also, I just placed an order for delivery and once the food was already on its way, I received a message that they were out of stock for 12 of the rolls that I ordered so I was refunded the money and didn’t receive them. I wish that I had been notified sooner rather than having a large portion of my food missing. Overall, it’s still a good sushi place and I continue to eat here but I’m disappointed with these new changes.

Normally I would say their food is decent. Today I thought I would try something new and instead of just ordering sushi, I ordered their salmon teriyaki. Honestly, it was awful. I ended up throwing most of it in the trash.

Atmosphere: 5

Food: 2

Service: 5

The food is always good and consistently the same whenever we go. One of the better all you can eat sushi places.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Green Dragon Roll Spicy Scallop Roll, California Roll, Ginger Beef, Roll, Tempura Shrimp, Tuna Sushi, Salmon Belly

Great sushi place

Atmosphere: 5

Food: 5

Service: 5

I understand the intent to offer more for less, but unfortunately, the experience was disappointing. I would recommend raising the prices to reflect a noticeable improvement in food quality. We tried several items from the regular menu, including specialty rolls, udon, and fried rice. The dishes lacked flavour, the ingredients seemed subpar, and there was an unpleasant smell.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Roll

All you can eat sushi, can't be beat. Is it the world's best sushi? No.

But it's solid, and the variety is excellent. A go to spot for me and a few friends back in the day!

Vegetarian options: Many vegetarian options available.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Ginger Beef Combo, Tuna

Came for all you can eat.
It's was 60 min before closing and they said that we came at last call so we were left with no choice but to order everything all at once.....
It's roughly $35 a person and it's all you can eat but if you don't finish something you get charged extra. It's hard to know how much your gonna eat and the experiences wasn't great worried about not ordering enough or ordering too much....
Food was good, service was good too but it could be better.

Atmosphere: 2

Food: 3

Service: 3

Not very fresh...but ok

Atmosphere: 3

Food: 3

Service: 4

Overall it’s a good buffer but should definitely hire more ppl.

Atmosphere: 2

Food: 4

Service: 3

Service was so fast! We had our first couple plates within 5 minutes. The servers were very helpful when we asked for kids chopsticks and a fork at different times. I could eat the chicken udon all day! Also the cheese wontons used to be thick and almost bread-like. They changed them and they are now super light and crispy, yum! It’s been a long time since we came last, and I was reading a bunch of reviews that weren’t so great. I almost went somewhere else but I’m glad we didn’t. Delish and quick!

Atmosphere: 3

Food: 5

Service: 5

The last few times I went, the restaurant had a very strong and unpleasant sewage smell. It was really disgusting to have to eat and smell that smell. Staff are not well presentable, do not wear uniforms and wear flip-flops to serve. We are talking about Japanese food, raw fish, if the place does not have basic hygiene, customers run a huge health risk.
For me, it was the last time I went there, and I intend not to return.

Atmosphere: 1

Food: 2

Service: 2