Marble Slab Creamery

Follow up to my previous review:
Time Stamp 8:50PM on December 4, 2024.

Review: I visited recently with high hopes but left disappointed due to a recurring issue: the marble slab was turned off before closing time. It’s frustrating, as the cold slab is essential for ensuring the ice cream maintains its proper texture and quality. Without it, the ice cream is quick to turn into soup and the premium quality customers expect is not offered. Unfortunately, this meant I chose not to make a purchase today.

I hope management will address this concern and consider leaving the slab on until closing time (9:00 PM). If there’s a specific reason for turning it off early, I’d appreciate some clarity.

That said, I noticed significant improvements in both atmosphere and staffing. The two ladies working behind the counter were friendly and welcoming, which made the visit more enjoyable. I was also glad to see the mixing ingredients were still available, which is a great step forward to ensuring the full experience is offered to customers.

With the slab left on until close, I’m confident this location could provide the full experience customers expect. I have improved my previous rating from 2 stars to 3 stars because of the employees this evening - customer service makes the difference!!

With the adjustments mentioned previously, I believe this location could easily earn a 5-star review. I look forward to seeing this improvement in the future!

Previous review:

Last night, I visited Marble Slab around 8:55 PM, just a few minutes before closing. While I understand this can be a challenging time for staff, the store is advertised as open until 9 PM. Therefore customers can reasonably expect the full experience, even at 8:55. Unfortunately, this wasn’t the case.

The marble slab countertop was turned off, which caused my ice cream to melt into soup while being mixed. Additionally, the experience felt rushed. One of the employees was quite rude, making me feel unwelcome, while the other was kind and courteous, which I appreciated.

Overall, I left feeling disappointed. If closing procedures start so early that the customer experience is compromised, perhaps the store hours should be adjusted.

Atmosphere: 2

Food: 2

Service: 5

Ordered through SKIP. HMMMM The teeny cheesecake said $17.99 on the bottom, I was charged $19.99, $10.49 for a three cup bag of buttered popcorn
$15.49 for a HALF litre of ice cream TOM AND JERRY'S where are you?hidden fees as well.from SKIP Meaning we as customers are chipping in to pay for countless refunds for countless times customers are dissatisfied with the end result. Nothing but sheep out there. Business owners have you forgotten that the customer is a necessity in the success of your succes???...None of the three things I ordered tasted like gold. Really amazed that all the businesses out there think that gauging the customer is the right and fair way to do business.
Never again

Came in a few mins before close, girl working was very sweet, guy working was extremely rude. Rolling his eyes and being aggressive with the equipment. Also skipped putting toppings on our last iced cream and was berating his coworker to “go fast so we can get out of here”. We apologized on our way out as we thought they closed at 10 and he was again extremely rude. We come here often and are usually treated very nice so this was disappointing.

Atmosphere: 2

Food: 4

Service: 3

Ice cream was amazing, the staff were super friendly and helpful. Great experience!

Atmosphere: 5

Food: 5

Service: 5

Wonderful experience. We brought my daughter here tonight after having a not so great time at a local restaurant. I asked one of the staff members if they wouldn't mind singing her happy birthday as the restaurant was too busy to. They happily agreed, went above and beyond with her ice cream and even drew her a little picture. My daughter came home with a giant smile on her face and told me she would never forget what just happened. Thank you for turning a not so great evening into one she will remember forever ❤️

Atmosphere: 5

Food: 5

Service: 5

The lady that helped me was so sweet and kind.

First time visited this location and will visit again! The ice-cream we ordered was delicious and fresh. They have super awesome list of flavours. The store ambiance was pretty nice and welcoming. Workers are super polite and friendly, the girl name Sharan was helpful and friendly, allow us to try some samples. Location is good with tons of parking available. Small dine-in area, very clean.
Overall experience was great!

Atmosphere: 5

Food: 5

Service: 5

Excellent experience and fantastic ice cream.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cotton Candy Ice Cream on a Chocolate Chip Cookie

Been here many times they are ridiculously friendly and the ice cream is delicious.They really go above and beyond to make sure you walk out with a smile and a tasty treat.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff!Bought 2 custom 1L. Plenty of options to make your perfect ice

Atmosphere: 4

Food: 5

Service: 5

We were helped by Valentina, and she is amazing! I would come here just to say hi to her! She’s so friendly and is great at her job! 10/10 recommend!!

Atmosphere: 5

Food: 5

Service: 5

We are regulars at Marble slab and love the flavours. We were helped by Valentina this evening at the westside location. She’s was very kind and amazing at her job. We appreciate Valentina’s friendly personality and great customer service. She made the best ice cream ever!! Thank you so much!!

Atmosphere: 5

Food: 5

Service: 5

Although a small location, the ice-cream and milkshakes pack a punch. The quality of ice-cream here is off the charts and I wished I could've kept enjoying those ice-cream blended shakes with mix-ins. Brilliant.

Atmosphere: 5

Food: 5

Service: 5

Double dark chocolate + birthday cake + brownie bits + marshmallows + smarties = ?

amazing milkshakes and amazing staff! came down to escape the smoke in the okanagan and they gave us popcorn for our drive home! so very thoughtful will definitely be back next time we are in town!