Starbucks

This used to be my go to starbucks in the city, but the past few times i've been the service just hasn't been great, and neither has the coffee. I just don't find it worth it if i'm spending $6-8 on a drink.

Atmosphere: 2

Food: 2

Service: 2

Kylan she is the best in the front, here costumer services is 100/10 !!

Atmosphere: 5

Service: 5

Love coming here although could use more functional layout to fit more people however. My favourite barista Asher always knows my drink order-

Atmosphere: 4

Food: 5

Service: 5

I ordered a venti caramel crunch Frappuccino as it arrived I took it out of my bag it had the seal on the top I take the seal off go and take a drink and there was a bug inside of the cup!!! I don’t know what kind of bug it is it had wings but looks like a spider!!! 🤮🤮🤮🤮 I am beyond disgusted about this!! And I ordered a ham and Swiss sandwich and didn’t even get the sandwich I asked for!! Never will order from this place ever again!!

Atmosphere: 1

Food: 1

Service: 1

Consistently great staff. Even when the lines are out the door they make connections and provide amazing drinks. Definitely the best location in the city.

Atmosphere: 5

Food: 5

Service: 5

Ordered a caramel ribbon crunch frap asking for them to add as much of the crunch as possible, there was no crunch:(
Not a single piece

Atmosphere: 2

Food: 1

Service: 1

If you’re looking to wait 25 minutes for two drinks and have people order after you and get their drinks first then wait no longer. This Starbucks is for you.

So ask for a tip before you give the service and then provide no service once the tip is received ?

Atmosphere: 1

Food: 3

Service: 1

I've never had a bad experience at this starbucks. This starbucks has exceeded all expectations. I would trust every employee here with my life. If I could change anything about this place, I would put a bed in the café so I can spend every second of my life here. Thank you for changing my life west side starbucks!

Atmosphere: 5

Food: 5

Service: 5

Everyone here is so slay, so awesome, so welcoming and most importantly, so THIRD PLACE POSITIVE! Thank you Hannah for being such a great manager for this place. I LOVE WEST SIDE STARBUCKS

Atmosphere: 5

Food: 5

Service: 5

Poorly managed starbucks making it the SLOWEST in all of Alberta.

If you order in person prepare yourself to wait up to 20 minutes and for them to get your order wrong.

i was at the university starbucks and the worker i believe her name was ananya was absolutely amazing with a great attitude and put a smile on my face for my birthday and left an amazing message on my cup. thank you girl! she absolutely made my day!

Serious Service and Sensitivity Issue at Starbucks

I recently visited this Starbucks location and experienced an extremely disappointing and concerning incident. I ordered a falafel wrap and a latte, but was instead served a chicken wrap. As someone who has never consumed meat in my life, this mistake was not only distressing but a clear failure of attention to detail and care in food handling.

What made the situation worse was the staff’s behavior—there was no apology or sign of remorse. Instead, they appeared to find the situation amusing, giggling and smiling while I was explaining my concern. This demonstrated a serious lack of professionalism and sensitivity toward customers’ dietary and cultural values.

I expect better standards from Starbucks, both in terms of order accuracy and respectful customer service. I strongly urge management to review staff training on food handling, communication, and empathy to ensure incidents like this do not occur again.

Atmosphere: 1

Food: 1

Service: 1

I come here usually a few times per week and the staff are always so friendly and my drinks are always delicious! Mason is especially great!

Atmosphere: 5

Food: 5

Service: 5

Put just milk in my coffee, mobile order had to wait as they just picked up the I pad after walking into store, this was 545am, one in drive thru and no one in store. No excuse when your coffee is the price of gold!

Atmosphere: 1

Food: 1

Service: 1

Good coffee, very nice staff. Nice layout… but it’s cold! I came here to work for a couple of hours, and it is frosty in here. I recommend a cozier (warmer) atmosphere with some good back ground beats you can hear… then it might be great.

Atmosphere: 4

Food: 5

Service: 5