Subway
473 41 St S, Lethbridge
(403) 942-4706
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Came in to order a sandwich today. This was the worst experience I’ve ever had from a Subway. I asked the staff whether they can add extra chicken and I was willing to pay for the additional however the response was I can’t. I will only add two scoops! That too the quantity was sub par!
It’s highly unlikely that I put a negative review for the food that I ate but this was unexpected from such a reliable food service. Never going back!
Atmosphere: 1
Food: 2
Service: 1
Came in for a couple of subs, fast, yummy, no complaints!
Atmosphere: 5
Food: 5
Service: 5
My experience at this particular Subway location was, unfortunately, an exercise in frustration. From the moment I stepped in, it became clear that customer service was far from a priority. Despite the store being completely empty, the server—whose name I believe was Aryiali—rushed through the order with a lack of care that was both surprising and disappointing.
What stood out was her blatant disregard for any specific requests I made regarding my order. When I politely asked for the meat to be toasted, she curtly informed me that it could only be done with a sandwich. Fine, I adjusted my order accordingly. Yet, even then, she disregarded my request to toast only the meat and threw on the cheese without a second thought. It was as if the order was just an inconvenience to her, and my presence as a customer was an afterthought.
The most frustrating part of the encounter was not simply the incorrect execution of my request, but the unprofessional and indifferent attitude displayed. When there are no other customers in the store, one would expect a bit more attention to detail and customer care. Instead, I was left feeling rushed and dismissed, and the experience made it abundantly clear that this server had little interest in providing anything resembling decent service.
Regrettably, due to the lack of professionalism and the careless handling of my order, I will not be returning to this location. The expectation of basic respect and consideration as a customer simply wasn't met.
Atmosphere: 1
Food: 1
Service: 1
I was just told I couldn’t use a 2 Build your Own Footlong for $15.99 because it wasn’t under the “build your own” menu… sorry but is that not the whole basis of your store??? What difference does it make if I order from your subway series or build your own menu? You’re still asking me WHAT I WANT ON MY SANDWICH. These idiots have no idea what they’re doing. Will stop coming here from now on
A pleasant surprise, excellent service and great quality of food.
Atmosphere: 5
Food: 5
Service: 5
They got rid of Creamy Sriracha and replaced it with something disgusting
Avoid this location if you have kids. Its the only subway I have been to that doesn't offer kids meals.
We ordered platters for our team. I needed to make a last minute additional platter, and they were more than happy to add it to my order. The staff was wonderful, and our order was ready sooner than expected!
Food: 5
Service: 5
It was my lunch break and I was there. The staff was very very very friendly. Actually they are enjoying the work and they are enjoying the making of the sandwich of mine which is like perfect sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Patty, Cookies, Chocolate Chunk, Green Goddess, Soups
They have a drive-through and a good variety of soups compared to other subways.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I hate that I have to write this, as this used to be my favorite Subway. There was a couple people who used to make my sandwhiches by heart and actually cared that I was vegetarian.Unfortunately the last couple times I have gone the service has not been as good. Including twice they have mistakenly made my "veggie" sub a "turkey" sub.So I have not only paid more, but also bit into a turkey sandwhich when I have not eaten meat in 17 years. Knowing that many of the workers there themselves are vegetarian this is very disappointing. This also meant having to make the drive there twice, miss out on time from my day, etc etc. Just super let down that this happened AGAIN.
Atmosphere: 4
Food: 4
Service: 2
Loved the workers and how they handled everything amazing and fast
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: great selection
Atmosphere: 3
Food: 4
Service: 3
@SUBWAY —you need a ‘RAJ’ making subs at ALL of your restaurants. The BEST subway sandwich maker I have seen, I am not just saying that and I was by NO means influenced to write this review. He actually puts ‘extra’ on if you request it, not just a ‘teeny’ bit more. GREAT service!!!
Vegetarian options: Vegan options are available, but I’m not vegan.
Dietary restrictions: Nice that they have GF bread
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stampede Brisket
The gentlemen working the sandwich counter this afternoon around 12:30 took such delicate care making the subs that I actually stopped and thought about when the last time a subway employee put this much effort into making a sandwich. 10/10 for service and hang on to that guy!
Atmosphere: 5
Food: 5
Service: 5
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