Water Tower Grill & Bar

I have been here several times and I have to say tonight's service was less than stellar. Not sure if I will ever come back as this is the second time that the service was lacking at this location. The Picture Butte location has never disappointed so we will go there from now on.

The reasons I am not satisfied:
- Waiter delivered a wrong plate to our table. A few minutes later they came to collect it and then brought back another plate that wasn't warm. The steak was dry.
- My steak was fatty and seemed like it was multiple steaks glued together.
- No offer to refill drinks at anytime through the dinner
- This is a weird thing…one of my party was having a birthday today. They brought him a dessert without asking and didn't ask the rest of us at the table if we would like to order dessert (which we wanted to)
- Chair legs were wobbly. It's the second time we sat at this table and I recall the chair being off the last time as well.
- Very strong body odour from one of the servers. Every time the server walked by we got a wif of BO that made us wince. It was distracting.
- The other staff were bringing boxes of xmas display and setting this up while we were eating. It was distracting and unprofessional in my opinion.

Overall, I expect a little bit of service when dining at a place like this. Please do better. The attitude (look) I got when I didn't tip was upsetting as well. It is not an inexpensive meal so there are expectations.

Atmosphere: 2

Food: 2

Service: 1

Absolutely a pleasure to be there. Jay was one of the best servers I've ever had. Will return!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crème Brûlée

Jay our server was fantastic. And the food is just amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sticky Toffee Pudding

It was a little bit cold where we were sitting. Décor and carpets are getting a little worn.

Atmosphere: 3

Food: 3

Service: 4

We went for our 23rd anniversary and shared the date night special. The meal was excellent as was the calamari appetizer! If you have the app you can get a coupon for $20 off your meal on your anniversary.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Calamari

Good food. Temperature was a little cold and the lighting too low for our parties liking. would go again in the daytime.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Crème Brûlée, Chicken Marsala, Blackened Salmon

We hadn't tried the Water Tower, but when friends were in from out of town we thought that would be a good time to pay it a visit. I made the reservation on their system for a party of 5 on Level 2; however, when we arrived and were finally greeted by the host, she said I didn't reserve Level 2 and it was full. I showed her the reservation on my phone confirming Level 2 and she sort of shrugged it off with an explanation I couldn't honestly understand. So, we were told the reservation was moved to Level 1(casual) and were seated at a table - ok view but I had also asked for a view and our table was on the interior. Anyway, the atmosphere remains great up there and the service, food, etc. from that point forward was excellent. Our out of town guests loved it and said they would come there again. Would definitely go again but would phone in my reservation...

Atmosphere: 5

Food: 4

Service: 3

We had an incredible date night on the casual dining floor. Our server, Andrew, was fantastic - helpful, friendly, and had a great sense of humour but wasn’t intrusive, he knew how to balance out when to check in on us and when to give us some privacy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Sandwich

Our third time here. This time we celebrated our 5 year anniversary. Food is fantastic! Must try Marsala chicken and Rib Eye Steak Delmonico. Tuna stacks and calamari for appetizers are superb. Great wine list. Recommend Angels and Cowboys red from Sonoma Valley. Service is always warm, friendly and welcoming. Great dining experience every time!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Calamari, Chicken Marsala, Sticky Toffee Pudding

We were seated at a window table with beautiful views of the city, had wonderful and prompt service from our waiter. But the food was amazing. We ordered the date night special and it did not disappoint. Large portions plus it was cooked perfectly. Definitely recommend ?

Atmosphere: 5

Food: 5

Service: 5

I have never had bad service at a restaurant enough to note. But it's seems to be this restaurants weakest point

Service was slow despite it being empty (waiter checked in 15 min after meals delivered and took a long time to bring the desert menu) . Potatoes were hard as a rock and salmon dry. Other dishes at the table were very good we just couldn't send this one back as our server was absent.

Also took a while to be seated. Saw a couple groups leave after not being attended to at the front. Front desk also rude and told us we should have booked despite again, it being 4pm and empty. Overall attitude was disinterested.

One of the other servers for another table seemed to be attentive/friendly but not the ones we got.

Atmosphere: 4

Food: 3

Service: 2

Andrew William Frank was an amazing server, we thoroughly enjoyed the service, the food and the views. The big round table was great for our party of 6. We'll be coming back again.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Steak Sandwich

Andrew was fantastic! The chefs special filet mignon was delicious!

Atmosphere: 5

Food: 5

Service: 5

Another great meal at the Water Tower Grill. Thanks to our fabulous waiter Andrew, for always making it an enjoyable evening.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blackened Salmon

Amazing experience at Water Tower Grill in Lethbridge! The 360-degree views of the city are breathtaking, with access to an outdoor lower balcony for an extra special touch. The food was fantastic—highly recommend the Salmon and Beet Salad, it was delicious!

Our server, Andrew, provided stellar service that made the evening even better. I would highly recommend this spot to everyone, not just visitors. Definitely check it out!

Atmosphere: 5

Food: 5

Service: 5