“It’s a must stop after a big hike in the area! However after many many dozens of stops to enjoy their great coffee and delicious pie (though now double the price and half the size after 6 yrs of being a loyal customer, I will still support this small local business as I recognize that since Covid and with inflation, prices have gone up a lot). However that doesn’t mean customers can now be treated rudely. I recently had my first ever very disappointing experience in this place. They offer free coffee refills but if they have to become rude about it,, then please either charge for refills or post “1 free refill only” instead of humiliating/embarrassing your loyal customers by saying in a very rude tone “that’s your third cup” when the first two were only half full to begin with, equalling one! If you need to get angry with your customers to discourage free refills because of the rising costs, then please fix your issue by either charging for or posting the number of free refills! Easy as that and then your loyal customers will keep returning happily instead of not supporting your business any longer if being treated so rudely. No one deserves that kind of treatment. Then it’s win/win for everyone involved! I left in tears.”
“It’s a must stop after a big hike in the area! However after many many dozens of stops to enjoy their great coffee and delicious pie (though now double the price and half the size after 6 yrs of being a loyal customer, I will still support this small local business as I recognize that since Covid and with inflation, prices have gone up a lot). However that doesn’t mean customers can now be treated rudely. I recently had my first ever very disappointing experience in this place. They offer free coffee refills but if they have to become rude about it,, then please either charge for refills or post “1 free refill only” instead of humiliating/embarrassing your loyal customers by saying in a very rude tone “that’s your third cup” when the first two were only half full to begin with, equalling one! If you need to get angry with your customers to discourage free refills because of the rising costs, then please fix your issue by either charging for or posting the number of free refills! Easy as that and then your loyal customers will keep returning happily instead of not supporting your business any longer if being treated so rudely. No one deserves that kind of treatment. Then it’s win/win for everyone involved! I left in tears.”