Dairy Queen Grill & Chill
100 Village Ln, Okotoks
(403) 938-7500
Recent Reviews
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What a horrible experience today. We ordered a large ice cream order in the drive through. After we paid they quickly brought the small cone first. After 10 minutes waiting for the rest of our ice cream order we were forced to ask for some napkins for the cone as it was already melting all over my wife who was holding it. The rest came jammed on a tray and off we went. They have a deep pothole in the drive through I found out and we hit that and tipped over one of the shakes spilling it all over my wife and the floor mat. What a joke. Do we go back and watch the rest of the order melt or just carry on. Had to dodge another massive pothole at the entrance of their parking lot. Business must be bad if they can’t afford to fix these shock busters. I’ll pass next time on this store location.
What is wrong with this hot fudge sundae...most other DQs I've been usually smother in hot fudge...I think it's under private franchise ownership why they cheating out
Food: 1
Food still ice cold even after their famous microwave heat up trick to make you think it just came off the grill. Was ignored so long at the drive through window I was forced to lay on the horn to get someone’s attention otherwise I’d still be there. All for sloppy wet cold burger and concrete fries.
Atmosphere: 1
Food: 1
Service: 1
Waited 25 minutes for a $30 order. Food was sitting waiting for us for at least 10 minutes before they realized they forgot about us. Even then, one item was wrong, one was forgotten about. There were 3 burgers, all had sauce messed all around them. You could squeeze them and mustard would drip out (after wiping with a napkin). They also waited until after we ordered, paid and waited to say that their pop machine was out of order, and handed us a water bottle. I'm all for giving grace, but this was ridiculous. The store was not busy.
Atmosphere: 3
Food: 2
Service: 1
I got my onion rings from the drive thru and the order was taken politely and patiently, the drive thru was packed with cars yet the team managed to clear it in few minutes, food was fresh and tasty 😊
Atmosphere: 5
Food: 5
Service: 5
Used to be my favorite dairy queen. Now the part time staff are questionable. As soon as I see someone handling food and a cell phone I leave, very unsanitary.
Atmosphere: 3
Food: 2
Service: 1
We were the only people there, only ordered two blizzards and they still managed to give us the two wrong blizzards.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oreo Fudge Brownie Blizzard Treat
Hair in my burger when I ordered from uber eats. Dont go here. Ive given it many chances and it always disappoints, but this was absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
The 2 short ladies at the front desk were amazingly polite. And the chef cooked great food. Fresh hot fries. Great experience
Atmosphere: 4
Food: 5
Service: 5
this place sucks for the service. Absolutely crazy how long it takes to get our food. I've seen so many frustrated people waiting (me included) 30 minutes for a sandwich. Come on guys, you can do better than this, can't you?
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Went for lunch here today with my boyfriend and ordered a mint Oreo Blizzard. Once we got into the car and started eating, we realized the staff hadn’t even blended it properly.
Atmosphere: 5
Food: 2
Service: 5
Stopped by this Dairy Queen for an Oreo Blizzard and a cheeseburger—both were exactly what I needed! The Blizzard was thick and packed with Oreos, and the staff were super friendly and quick. Clean spot and great vibes. I’ll be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Chicken Strips
Had a really disappointing experience. We ordered a cherry shake and a banana split, only to get home and realize we were given a strawberry shake (which I don’t like), and there was no banana in the banana split. We’ll be looking somewhere else next time a dessert craving strikes
Food: 1
Service: 1
Impressed with friendly service. Delicious ice cream cake.
Atmosphere: 5
Food: 5
Service: 5
Loved the service and quality. We will come back again.
Atmosphere: 5
Food: 5
Service: 5
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