I went here after school, I was just trying to get a drink. Because I like Timmy’s drinks, I usually get an iced coffee. I got to the counter, and this guy or gal or whatever you wanna say greeted me asking if I was ready to order my food yet. I asked for a minute to decide stuff, they proceeded to roll their eyes at me; once I was ready their tone changed and was rude “finally, you’re ready to order” I only took 30 seconds not that long. And after I payed they took longer than usual to make the drink because they were chatting with a co-worker; even when I got my drink I asked it they could put a bit extra syrup into my iced coffee since I like it a bit sweet. They gave me no syrup so it was strong and tangy like strong coffee would be. The staff person was rude, they actually got my order correct but didn’t do my request leaving an entire ingredient out of the iced coffee. I was not satisfied, they should get a revise on their staff if possible since a lot of them are disrespectful to costumers. You can definitely tell with a lot of these reviews.
Atmosphere: 1
Food: 2
Service: 1
Bryan MacLeod
Every time I go here my order is wrong and they put cream in my coffee when I ask for milk. Plus i can understand the most of the workers as they don't speak good English...sounds like I'm in india.
Atmosphere: 1
Food: 2
Service: 3
Linnea Martina Hannigan
Tim Hortons is Time Hortons. What makes the difference is the atmosphere, cleanliness and staff.
The staff were average, the bathrooms!!!… the door to the bathrooms was gross, I was there in the am so the bathroom should be clean, sink looked filthy, floor was gross, the toilets themselves yuck!!! So what does the restaurant part look like??? Will think before I go to that Tim Hortons again!
Atmosphere: 1
Food: 3
Service: 3
C Fraser
The staff are so impatient. People need a second to decide, find payment cards, place the items into the car. Especially with no bags for your things, give the customer some time to figure things out. Also there is never anything available. Breakfast time, no egg bites, no croissants of any kind. Don't you serve croissants all day. Save the hassle and go to mcdonalds across the street
Food: 1
Service: 1
Helen Ward
Always great coffee & food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin
justus mcree
She was rude. They just tossed my sandwhich together and threw it in my bag with no wrapper. She also got my small order incorrect and didn't fix it . I paid for more then I got
Atmosphere: 1
Food: 1
Service: 1
Greg “CryptoSparks01” Runnalls
Wheelchair accessibility: Though there is wheelchair accessibility, there is little concern shown for those with other mobility devices. I often come in with my cane and order for my wife or family. Every time, they set out my drinks and seem to expect me to carry out my drinks and use my cane at the same time. Might want to include this in the handicap training.
Atmosphere: 5
Food: 4
Service: 3
D Eaton
I just had the rudest experience of my entire life with Tim Hortons at 18 Southridge Drive, Okotoks, Alberta. My drive through order is VERY OFTEN incorrect at this location so I have started to check it before leaving. Usually the incorrect item is cheaper than what I have paid for & I am tired of feeling ripped off by Tim Hortons. Today was no different. I ordered a blueberry scone & when I got my order it was a blueberry muffin. I handed it back to the worker at the window telling him that it wasn't what I ordered, it was a muffin not a scone. He then proceeded to argue with me that it was blueberry & it is what I ordered. I was so frustrated I told him I ordered a scone for the 3rd time. He then started yelling through the restaurant that I shouldn't be mad, and then came back to me & started yelling at me again. I thought normally the process is to apologize for the error & smile. Not this man, he was screaming after me as I drove away. Oh and I still don't have the correct item that I ordered. This to me is unacceptable & no way to treat a frustrated customer when YOU have made the error. I will be taking my business to McDonalds from here on. I have no need to be screamed at first thing in the morning by someone that has made a mistake on my order & I am tired of eating or drinking incorrect items served by rude staff..
Atmosphere: 1
Food: 1
Service: 1
Jerry Marion
Great spot!
Atmosphere: 4
Food: 4
Service: 4
Kaleb Ryder
They need to start focusing on the quality of food and drinks that comes out the window instead of perfection of the drive through times
I wish I could put 0 star. The supervisor is rude and horrible. They gave us a chicken wrap which was rubbery. When we told him he was standing like a statue. Did not even say sorry.
Food: 1
Service: 1
Ryan Rowson
Very clean and even the new staff amazingly friendly
Atmosphere: 5
Food: 5
Service: 5
Sierra Dennis
I usually don’t write reviews but I just had an absolutely terrible experience at this Tim Horton’s. Went to the drive thru and asked for a minute to look at the menu, within 15 seconds she asked if I was ready and I kindly said no, I’ll need another minute. She says “you have 10 more seconds” and laughs and you can hear the other co workers laughing as well. She proceeds to give me maybe 5 seconds and says “K you’re ready now” and proceeds to laugh. Very unprofessional and honestly rude… I was so confused that I just ordered something random and didn’t actually get a chance to decide. What a terrible experience.
Atmosphere: 1
Food: 3
Service: 1
Ty Young
This is the worst Tim Hortons in okotoks
Atmosphere: 1
Food: 1
Service: 1
royce
been in the drive through since 10:28, it’s 10:42 now, still don’t have my damn food, horrible service.
I went here after school, I was just trying to get a drink. Because I like Timmy’s drinks, I usually get an iced coffee. I got to the counter, and this guy or gal or whatever you wanna say greeted me asking if I was ready to order my food yet. I asked for a minute to decide stuff, they proceeded to roll their eyes at me; once I was ready their tone changed and was rude “finally, you’re ready to order” I only took 30 seconds not that long. And after I payed they took longer than usual to make the drink because they were chatting with a co-worker; even when I got my drink I asked it they could put a bit extra syrup into my iced coffee since I like it a bit sweet. They gave me no syrup so it was strong and tangy like strong coffee would be.
The staff person was rude, they actually got my order correct but didn’t do my request leaving an entire ingredient out of the iced coffee. I was not satisfied, they should get a revise on their staff if possible since a lot of them are disrespectful to costumers. You can definitely tell with a lot of these reviews.
Atmosphere: 1
Food: 2
Service: 1
Every time I go here my order is wrong and they put cream in my coffee when I ask for milk. Plus i can understand the most of the workers as they don't speak good English...sounds like I'm in india.
Atmosphere: 1
Food: 2
Service: 3
Tim Hortons is Time Hortons. What makes the difference is the atmosphere, cleanliness and staff.
The staff were average, the bathrooms!!!… the door to the bathrooms was gross, I was there in the am so the bathroom should be clean, sink looked filthy, floor was gross, the toilets themselves yuck!!! So what does the restaurant part look like???
Will think before I go to that Tim Hortons again!
Atmosphere: 1
Food: 3
Service: 3
The staff are so impatient. People need a second to decide, find payment cards, place the items into the car. Especially with no bags for your things, give the customer some time to figure things out. Also there is never anything available. Breakfast time, no egg bites, no croissants of any kind. Don't you serve croissants all day. Save the hassle and go to mcdonalds across the street
Food: 1
Service: 1
Always great coffee & food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin
She was rude. They just tossed my sandwhich together and threw it in my bag with no wrapper. She also got my small order incorrect and didn't fix it . I paid for more then I got
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Though there is wheelchair accessibility, there is little concern shown for those with other mobility devices. I often come in with my cane and order for my wife or family. Every time, they set out my drinks and seem to expect me to carry out my drinks and use my cane at the same time.
Might want to include this in the handicap training.
Atmosphere: 5
Food: 4
Service: 3
I just had the rudest experience of my entire life with Tim Hortons at 18 Southridge Drive, Okotoks, Alberta. My drive through order is VERY OFTEN incorrect at this location so I have started to check it before leaving. Usually the incorrect item is cheaper than what I have paid for & I am tired of feeling ripped off by Tim Hortons. Today was no different. I ordered a blueberry scone & when I got my order it was a blueberry muffin. I handed it back to the worker at the window telling him that it wasn't what I ordered, it was a muffin not a scone. He then proceeded to argue with me that it was blueberry & it is what I ordered. I was so frustrated I told him I ordered a scone for the 3rd time. He then started yelling through the restaurant that I shouldn't be mad, and then came back to me & started yelling at me again. I thought normally the process is to apologize for the error & smile. Not this man, he was screaming after me as I drove away. Oh and I still don't have the correct item that I ordered. This to me is unacceptable & no way to treat a frustrated customer when YOU have made the error. I will be taking my business to McDonalds from here on. I have no need to be screamed at first thing in the morning by someone that has made a mistake on my order & I am tired of eating or drinking incorrect items served by rude staff..
Atmosphere: 1
Food: 1
Service: 1
Great spot!
Atmosphere: 4
Food: 4
Service: 4
They need to start focusing on the quality of food and drinks that comes out the window instead of perfection of the drive through times
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
I wish I could put 0 star. The supervisor is rude and horrible. They gave us a chicken wrap which was rubbery. When we told him he was standing like a statue. Did not even say sorry.
Food: 1
Service: 1
Very clean and even the new staff amazingly friendly
Atmosphere: 5
Food: 5
Service: 5
I usually don’t write reviews but I just had an absolutely terrible experience at this Tim Horton’s. Went to the drive thru and asked for a minute to look at the menu, within 15 seconds she asked if I was ready and I kindly said no, I’ll need another minute. She says “you have 10 more seconds” and laughs and you can hear the other co workers laughing as well. She proceeds to give me maybe 5 seconds and says “K you’re ready now” and proceeds to laugh. Very unprofessional and honestly rude… I was so confused that I just ordered something random and didn’t actually get a chance to decide. What a terrible experience.
Atmosphere: 1
Food: 3
Service: 1
This is the worst Tim Hortons in okotoks
Atmosphere: 1
Food: 1
Service: 1
been in the drive through since 10:28, it’s 10:42 now, still don’t have my damn food, horrible service.
Atmosphere: 1
Food: 1
Service: 1
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