We had a really good time. The kids had lots of fun. The staff were great.
Terra Nystrom
we went today for father's day for the brunch and bowling and I must say, the food was great and prices even better! the service was also wonderful as always! bring back all day brunch for more occaisions!
Cassidy Lynn
I must say the service was seriously lacking. Not only that but our package included a tshirt that we did not receive. Every time I came to the counter to get drinks ask questions and get clarification on what our package included I got attitude from the female staff including the manager. There was a man with a uniform on that was incredibly helpful. It was a very uncomfortable experience for the adults with how we got treated by the staff. Very disappointing. I booked this party about a month ago and we had to move our party almost 3 times. Not the best experience.
Philamar Vasquez
We held our Christmas party at Heritage Lanes, and while the event itself started well, it ended on a sour note when my shoes were stolen. Despite the shoes being placed in a visible spot on top of the counter near the entrance, the staff were unhelpful and dismissive, claiming they were not responsible for items left in the shoe counter.
I requested CCTV footage to help locate my shoes, but this was not provided. This raises concerns about the security and accountability of the establishment, as well as the possibility of staff involvement.
Unfortunately, this incident ruined an otherwise enjoyable event, and I hope Heritage Lanes takes steps to improve their security measures and customer service in the future.
michela henseler
Busy but fun
C M
The waitress Katie should be reprimanded. After over charging us for our food she became hostile and acted like she couldn’t be bothered to rectify the situation. After the situation was rectified by the manager Andre ( WHO WAS GREAT) I returned to the bar to get a refill on my drink where she made a “joke” directly to my face about SPITTING IN MY DRINK. At that point we decided it was best to leave immediately.
Caitlin Driedger
I’ve been going here for years and always had a good experience… except this time I had awful service from a bartender . The manager was AMAZING and helped with the situation. But then when we went back to get a refill the same bartender made a joke about spitting in our drinks. Weird experience
Connor M
Best bowling alley in Red Deer
Amanda Hirschkorn
Went with a group of 8-11 year olds and had a great time. Their specials make it affordable to have a nice night out without breaking the bank. We will be back.
Jacinta oyenmwen
Amazing customer service offered us water while we were sitting down and amazing poutine But there's always room for improvement!
This place has amazing customer service, throws great birthday parties for kids, has yummy food and good beer.
fundeath 10
Great place for both competitive and casual bowlers. And it's even better with friend or for parties.
Jade
Tried to come more than once and theyre always booked with leagues from Monday to friday between 6-9pm. Was told to come in later on Saturdays because they run later. Not really fair to public when all lanes are taken. Gutter has gotten our business the last few times this has happened. The time frames dont work when youre a family with kids in school with after school programs.
John VanderLeek
Really great staff here. My favorite place to hang out on a Monday night for scratch league. Shout out to the staff including Keagan Chrest.
We had a really good time. The kids had lots of fun. The staff were great.
we went today for father's day for the brunch and bowling and I must say, the food was great and prices even better! the service was also wonderful as always! bring back all day brunch for more occaisions!
I must say the service was seriously lacking. Not only that but our package included a tshirt that we did not receive. Every time I came to the counter to get drinks ask questions and get clarification on what our package included I got attitude from the female staff including the manager. There was a man with a uniform on that was incredibly helpful. It was a very uncomfortable experience for the adults with how we got treated by the staff. Very disappointing. I booked this party about a month ago and we had to move our party almost 3 times. Not the best experience.
We held our Christmas party at Heritage Lanes, and while the event itself started well, it ended on a sour note when my shoes were stolen. Despite the shoes being placed in a visible spot on top of the counter near the entrance, the staff were unhelpful and dismissive, claiming they were not responsible for items left in the shoe counter. I requested CCTV footage to help locate my shoes, but this was not provided. This raises concerns about the security and accountability of the establishment, as well as the possibility of staff involvement. Unfortunately, this incident ruined an otherwise enjoyable event, and I hope Heritage Lanes takes steps to improve their security measures and customer service in the future.
Busy but fun
The waitress Katie should be reprimanded. After over charging us for our food she became hostile and acted like she couldn’t be bothered to rectify the situation. After the situation was rectified by the manager Andre ( WHO WAS GREAT) I returned to the bar to get a refill on my drink where she made a “joke” directly to my face about SPITTING IN MY DRINK. At that point we decided it was best to leave immediately.
I’ve been going here for years and always had a good experience… except this time I had awful service from a bartender . The manager was AMAZING and helped with the situation. But then when we went back to get a refill the same bartender made a joke about spitting in our drinks. Weird experience
Best bowling alley in Red Deer
Went with a group of 8-11 year olds and had a great time. Their specials make it affordable to have a nice night out without breaking the bank. We will be back.
Amazing customer service offered us water while we were sitting down and amazing poutine But there's always room for improvement!
Restaurantji Recommends
Excellent bowling Excellent food great time
This place has amazing customer service, throws great birthday parties for kids, has yummy food and good beer.
Great place for both competitive and casual bowlers. And it's even better with friend or for parties.
Tried to come more than once and theyre always booked with leagues from Monday to friday between 6-9pm. Was told to come in later on Saturdays because they run later. Not really fair to public when all lanes are taken. Gutter has gotten our business the last few times this has happened. The time frames dont work when youre a family with kids in school with after school programs.
Really great staff here. My favorite place to hang out on a Monday night for scratch league. Shout out to the staff including Keagan Chrest.
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