Gong Cha CrossIron (Bubble Tea)

I usually bought some taro smoothies and some taro milk teas here although my only complaint is that the taro itself is so bland that I cant really taste the taro at all like it’s just ice and cream or milk. hopefully they change the recipe for the taro flavored drink or even change the distributor since I think that’s also the problem.

In this order I asked if I can add one more scoop of taro powder and it’s still bland and tastes like dirt/ wood?… better than the original taro drink but still..

They forgot my pearls, instead of redoing they just opened it and put the pearls in.

Highly recommend this location for bubble tea. My favourite is always the Panda Milk foam and I find that this location makes it best! Always creamy and tasty unlike the flat taste I get from other locations. Highly recommend!

False advertising on the pearls. They say strawberry and mango pearls but they only actually have the jellies. The pearls are the ones that pop in your mouth, not the big chunks these guys put in.

Edit (seeing as I can't reply): I know there is a difference but the product in the drink is quite literally different than pictured. I did speak with staff. I have had a lot of boba and everyone in my party confirmed what I am saying and was disappointed.

I was looking for specific bubble that is Manago bubble tea that was not in tea list but i explained them and they did superb job in it. I really like it very good experience staff is so humble and pleasant. ❤️

Service was wonderful from the older man! Very kind. The taro from the brownie series wasn’t the best, but family enjoyed their drinks as we went around the mall.

The staff here are so nice! They were SO busy on a Friday night before Christmas and the male employee still smiled and made jokes with me at the till. Then the lady who made my drink took the time to make sure I knew to shake my drink before inserting the straw and thanked me. I find normally staff and these sorts of businesses go on auto-pilot, especially at the end of the day and especially when it’s so busy. But these employees were all lovely! And the drink was delicious too!

Always a good experience here and obviously the menu is amazing 👍🏼

Bad customer service. The worst ever.

Really good mochi donuts, loved the classic glazed one

Atmosphere: 5

Food: 5

Service: 5

The lady at the counter today was so nice ☺️
She made my bubble tea taste and look exactly what the image is showing, and she even congratulated my mom's recent graduation ?❤️
Hope this review will convince you to experience the warm aura the staff give in this sweet bubble tea store!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Pearl Green Tea 文青珍芒

Na is amazing make sure she is serving u she is the best give her a raise

Atmosphere: 5

Food: 5

Service: 5

Came here with my family and love the boba drinks here along with friendly staff and excellent service. Ordered Earl Grey MT with 2J & Taro. Best Earl Grey MT where I can actually taste the Earl Grey while boba were yummy. Taro was great as well and not overly sweet with less sweet option. After walking around the mall, I went back for more drinks before leaving :)

Atmosphere: 5

Food: 5

Service: 5

Visited Cross Iron Mills for the first time with my family and had the chance to try Gong Cha. It was superb service. Top notch service with excellent boba drinks. Each drink is tailored to your liking.

Atmosphere: 5

Food: 5

Service: 5

Gong Cha offers a delightful experience for bubble tea enthusiasts. Their menu is extensive, with a wide variety of flavors and toppings to choose from. On my recent visit, I tried the caramel milk tea, which was deliciously rich and creamy with the perfect balance of sweetness. The tapioca pearls were fresh and chewy, adding a great texture to the drink.

The ambiance of the shop is cozy and inviting, making it a nice spot to relax or catch up with friends. The staff is efficient and friendly, ensuring a smooth and pleasant ordering process.

The only downside is that the prices are a bit higher compared to other bubble tea shops. However, the quality of the drinks and the overall experience make it worth the occasional splurge.

Overall, Gong Cha is a fantastic place to satisfy your bubble tea cravings with a great selection of flavors and excellent service.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Caramel Milk