Honestly this is consistently the worst McDonald’s of any I’ve ever been to. Cheeseburgers are nearly impossible to make not good, but this location will always find a way! Every burger of any kind at this location is dry and vile. I gave 2 stars because after driving across spruce grove to go back and get replacement burgers (after they gave me plain dry, sauceless chicken burgers instead of the triple pickle crunch), the manager was at least nice and gave a refund and replacement burgers of a different kind . Sadly the replacement burgers were dry, hardly any sauce and a disintegrating bun. I will just avoid this location altogether in the future- it has now been the last 3 experiences that were very poor.
Atmosphere: 3
Food: 1
Service: 3
Jayden Thiesen
Hope you get what you actually ordered
Atmosphere: 1
Food: 1
Service: 1
Russ
They have the best people working here!
Service: 5
Nicole Wilson
The new Benny style breakfast wrap is not good at all, the sauce is terrible, the hasbrown and egg were done well just the sauce ruined it all don't waste your time on it
Food: 2
Service: 5
Jessica Hill
I just went to go get the triple pickle mcCrispy sandwich and the lady who was working the drive-thru was so excited for me and absolutely made my day. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Paul Vincent
Went here since they opened every day and used the app. Food quality was the first time slip, like how do you get an egg shell in a burrito (which uses pre mixed eggs)? And you know that was kinda a normal thing of eating a bacon and egg McMuffin and deciding whether that's egg shell or overcooked bacon. But now their customer service is collapsing too much. I have gone there with the app every day and they've changed their staff so much over the years. First instance I gave them my code I showed them my receipt and they said they didn't have my food. They looked at it and said oh you ordered to the front (but why would I have a drive thru code then?). I guess they gave away my food to someone else and weren't going to give me my food. My fault... I guess. Today I get there they take my drive thru code and when I get to the front they tell me I put it in for a different McDonalds so they can't do it. Okay? Why take my code? Why push me to the second window for pickup? Why not put in my code it doesn't work and then just take my order. I get to the second window and they tell me I have to cancel my whole order(not something the app will let you do) and put it in for this location. Now this is a new fault in the new update. It likes to just choose a McDonalds close to you but sometimes it will choose one further away. The old update would just automatically change to any location you are at. I've really only had problems with this location with this. Anyway they wouldn't take my order in person and just ended up wasting my time. I'm not mad about the app that's a corporate decision. But with food quality down and shifting of all the friendly faces in favor of a faceless corporation it's hard to say it's worth my time to risk going here knowing I might be leaving without a breakfast.
Atmosphere: 4
Food: 3
Service: 1
Matt Martel
Best part of this place is Karson
Atmosphere: 3
Food: 3
Service: 3
Steve Martin
It's McD's.
Atmosphere: 2
Food: 2
Service: 2
Josh M
Terrible place to eat. Did an online order for pickup and paid for it and they made me wait 15 minutes just to tell me they didn’t get the order. The supervisor was unable to understand the issue and failed to resolve it. Just don’t even eat here.
Sent all the drinks and fries for the combos but forgot a quarter pounder. All the food that did arrive was stone cold, fries were super stale and had ZERO salt. I had to drive and waste my gas to pick up the missing items after already paying for it to be delivered. Spruce Grove has the WORST fast food, I'll drive to Edmonton or St. Albert to go to McDonald's.
Atmosphere: 1
Food: 2
Service: 1
Brian Reid
Always good at this location!
Atmosphere: 4
Food: 4
Service: 4
Valentina Rodriguez
I've been a regular at this McDonald's for a year now, and I've always noticed this one lady (probably manager) who mistreats the younger employees. Though it does not cease with the older ones. I have seen the mistreatment of customers. For example, while I was waiting for my order at the front counter, I've noticed that same manager aggressively lecturing the employees, and talking bad about them with another employee. All this to say, I believe by squinting at her name tag, her name seems to be Emelyn. Thought maybe it could have been an off day, I've seen too many for it to be a coincidence. I am concerned for the employees and cannot see a way that this location thrive in the future while such a person is in a position of power. Also I don't support the hating of literal teenagers. Just looking out for them. I remember what it was like being a teenager with a hard manager. :)
Atmosphere: 2
Food: 4
Service: 1
Darcy Alook
The older lady that works there is a very miserable person. Attitude when taking my orders and the scowl when serving my food. Not good for business.
Excellent staff....
Atmosphere: 5
Food: 5
Service: 5
Honestly this is consistently the worst McDonald’s of any I’ve ever been to. Cheeseburgers are nearly impossible to make not good, but this location will always find a way! Every burger of any kind at this location is dry and vile. I gave 2 stars because after driving across spruce grove to go back and get replacement burgers (after they gave me plain dry, sauceless chicken burgers instead of the triple pickle crunch), the manager was at least nice and gave a refund and replacement burgers of a different kind . Sadly the replacement burgers were dry, hardly any sauce and a disintegrating bun. I will just avoid this location altogether in the future- it has now been the last 3 experiences that were very poor.
Atmosphere: 3
Food: 1
Service: 3
Hope you get what you actually ordered
Atmosphere: 1
Food: 1
Service: 1
They have the best people working here!
Service: 5
The new Benny style breakfast wrap is not good at all, the sauce is terrible, the hasbrown and egg were done well just the sauce ruined it all don't waste your time on it
Food: 2
Service: 5
I just went to go get the triple pickle mcCrispy sandwich and the lady who was working the drive-thru was so excited for me and absolutely made my day. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Went here since they opened every day and used the app. Food quality was the first time slip, like how do you get an egg shell in a burrito (which uses pre mixed eggs)? And you know that was kinda a normal thing of eating a bacon and egg McMuffin and deciding whether that's egg shell or overcooked bacon. But now their customer service is collapsing too much. I have gone there with the app every day and they've changed their staff so much over the years. First instance I gave them my code I showed them my receipt and they said they didn't have my food. They looked at it and said oh you ordered to the front (but why would I have a drive thru code then?). I guess they gave away my food to someone else and weren't going to give me my food. My fault... I guess. Today I get there they take my drive thru code and when I get to the front they tell me I put it in for a different McDonalds so they can't do it. Okay? Why take my code? Why push me to the second window for pickup? Why not put in my code it doesn't work and then just take my order. I get to the second window and they tell me I have to cancel my whole order(not something the app will let you do) and put it in for this location. Now this is a new fault in the new update. It likes to just choose a McDonalds close to you but sometimes it will choose one further away. The old update would just automatically change to any location you are at. I've really only had problems with this location with this. Anyway they wouldn't take my order in person and just ended up wasting my time. I'm not mad about the app that's a corporate decision. But with food quality down and shifting of all the friendly faces in favor of a faceless corporation it's hard to say it's worth my time to risk going here knowing I might be leaving without a breakfast.
Atmosphere: 4
Food: 3
Service: 1
Best part of this place is Karson
Atmosphere: 3
Food: 3
Service: 3
It's McD's.
Atmosphere: 2
Food: 2
Service: 2
Terrible place to eat. Did an online order for pickup and paid for it and they made me wait 15 minutes just to tell me they didn’t get the order. The supervisor was unable to understand the issue and failed to resolve it. Just don’t even eat here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was excellent.
Atmosphere: 4
Food: 3
Service: 5
Sent all the drinks and fries for the combos but forgot a quarter pounder. All the food that did arrive was stone cold, fries were super stale and had ZERO salt. I had to drive and waste my gas to pick up the missing items after already paying for it to be delivered. Spruce Grove has the WORST fast food, I'll drive to Edmonton or St. Albert to go to McDonald's.
Atmosphere: 1
Food: 2
Service: 1
Always good at this location!
Atmosphere: 4
Food: 4
Service: 4
I've been a regular at this McDonald's for a year now, and I've always noticed this one lady (probably manager) who mistreats the younger employees. Though it does not cease with the older ones. I have seen the mistreatment of customers. For example, while I was waiting for my order at the front counter, I've noticed that same manager aggressively lecturing the employees, and talking bad about them with another employee. All this to say, I believe by squinting at her name tag, her name seems to be Emelyn. Thought maybe it could have been an off day, I've seen too many for it to be a coincidence. I am concerned for the employees and cannot see a way that this location thrive in the future while such a person is in a position of power.
Also I don't support the hating of literal teenagers. Just looking out for them. I remember what it was like being a teenager with a hard manager. :)
Atmosphere: 2
Food: 4
Service: 1
The older lady that works there is a very miserable person. Attitude when taking my orders and the scowl when serving my food.
Not good for business.
Atmosphere: 1
Food: 2
Service: 1
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