Order thru drive thru. Asked for a poutine with my order. Got a large fries instead. Paid almost 25$ for my order. To get home and it not be what I paid for.
Atmosphere: 1
Food: 1
Service: 1
Glenda Gilroy
Consider yourself lucky if you get the correct order or everything you did order. Staff are friendly though.
Stone Davidson
Placed an order at this branch last night for four people, and they forgot two of the burgers and the lettuce on one of the McChicken‘s, if you’d make a purchase here review your order before you pull away cause these guys suck
Atmosphere: 1
Food: 1
Service: 1
PrettyPeeps
Food was served hot and fast, excellent customer service for being so busy and the restaurant was nice and clean.
Atmosphere: 5
Food: 5
Service: 5
R Hundal
Excellent staff....
Atmosphere: 5
Food: 5
Service: 5
Danielle Johnson
Honestly this is consistently the worst McDonald’s of any I’ve ever been to. Cheeseburgers are nearly impossible to make not good, but this location will always find a way! Every burger of any kind at this location is dry and vile. I gave 2 stars because after driving across spruce grove to go back and get replacement burgers (after they gave me plain dry, sauceless chicken burgers instead of the triple pickle crunch), the manager was at least nice and gave a refund and replacement burgers of a different kind . Sadly the replacement burgers were dry, hardly any sauce and a disintegrating bun. I will just avoid this location altogether in the future- it has now been the last 3 experiences that were very poor.
Atmosphere: 3
Food: 1
Service: 3
Jayden Thiesen
Hope you get what you actually ordered
Atmosphere: 1
Food: 1
Service: 1
Russ
They have the best people working here!
Service: 5
Nicole Wilson
The new Benny style breakfast wrap is not good at all, the sauce is terrible, the hasbrown and egg were done well just the sauce ruined it all don't waste your time on it
Food: 2
Service: 5
Jessica Hill
I just went to go get the triple pickle mcCrispy sandwich and the lady who was working the drive-thru was so excited for me and absolutely made my day. 10/10.
Went here since they opened every day and used the app. Food quality was the first time slip, like how do you get an egg shell in a burrito (which uses pre mixed eggs)? And you know that was kinda a normal thing of eating a bacon and egg McMuffin and deciding whether that's egg shell or overcooked bacon. But now their customer service is collapsing too much. I have gone there with the app every day and they've changed their staff so much over the years. First instance I gave them my code I showed them my receipt and they said they didn't have my food. They looked at it and said oh you ordered to the front (but why would I have a drive thru code then?). I guess they gave away my food to someone else and weren't going to give me my food. My fault... I guess. Today I get there they take my drive thru code and when I get to the front they tell me I put it in for a different McDonalds so they can't do it. Okay? Why take my code? Why push me to the second window for pickup? Why not put in my code it doesn't work and then just take my order. I get to the second window and they tell me I have to cancel my whole order(not something the app will let you do) and put it in for this location. Now this is a new fault in the new update. It likes to just choose a McDonalds close to you but sometimes it will choose one further away. The old update would just automatically change to any location you are at. I've really only had problems with this location with this. Anyway they wouldn't take my order in person and just ended up wasting my time. I'm not mad about the app that's a corporate decision. But with food quality down and shifting of all the friendly faces in favor of a faceless corporation it's hard to say it's worth my time to risk going here knowing I might be leaving without a breakfast.
Atmosphere: 4
Food: 3
Service: 1
Matt Martel
Best part of this place is Karson
Atmosphere: 3
Food: 3
Service: 3
Steve Martin
It's McD's.
Atmosphere: 2
Food: 2
Service: 2
Josh M
Terrible place to eat. Did an online order for pickup and paid for it and they made me wait 15 minutes just to tell me they didn’t get the order. The supervisor was unable to understand the issue and failed to resolve it. Just don’t even eat here.
Order thru drive thru. Asked for a poutine with my order. Got a large fries instead. Paid almost 25$ for my order. To get home and it not be what I paid for.
Atmosphere: 1
Food: 1
Service: 1
Consider yourself lucky if you get the correct order or everything you did order. Staff are friendly though.
Placed an order at this branch last night for four people, and they forgot two of the burgers and the lettuce on one of the McChicken‘s, if you’d make a purchase here review your order before you pull away cause these guys suck
Atmosphere: 1
Food: 1
Service: 1
Food was served hot and fast, excellent customer service for being so busy and the restaurant was nice and clean.
Atmosphere: 5
Food: 5
Service: 5
Excellent staff....
Atmosphere: 5
Food: 5
Service: 5
Honestly this is consistently the worst McDonald’s of any I’ve ever been to. Cheeseburgers are nearly impossible to make not good, but this location will always find a way! Every burger of any kind at this location is dry and vile. I gave 2 stars because after driving across spruce grove to go back and get replacement burgers (after they gave me plain dry, sauceless chicken burgers instead of the triple pickle crunch), the manager was at least nice and gave a refund and replacement burgers of a different kind . Sadly the replacement burgers were dry, hardly any sauce and a disintegrating bun. I will just avoid this location altogether in the future- it has now been the last 3 experiences that were very poor.
Atmosphere: 3
Food: 1
Service: 3
Hope you get what you actually ordered
Atmosphere: 1
Food: 1
Service: 1
They have the best people working here!
Service: 5
The new Benny style breakfast wrap is not good at all, the sauce is terrible, the hasbrown and egg were done well just the sauce ruined it all don't waste your time on it
Food: 2
Service: 5
I just went to go get the triple pickle mcCrispy sandwich and the lady who was working the drive-thru was so excited for me and absolutely made my day. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went here since they opened every day and used the app. Food quality was the first time slip, like how do you get an egg shell in a burrito (which uses pre mixed eggs)? And you know that was kinda a normal thing of eating a bacon and egg McMuffin and deciding whether that's egg shell or overcooked bacon. But now their customer service is collapsing too much. I have gone there with the app every day and they've changed their staff so much over the years. First instance I gave them my code I showed them my receipt and they said they didn't have my food. They looked at it and said oh you ordered to the front (but why would I have a drive thru code then?). I guess they gave away my food to someone else and weren't going to give me my food. My fault... I guess. Today I get there they take my drive thru code and when I get to the front they tell me I put it in for a different McDonalds so they can't do it. Okay? Why take my code? Why push me to the second window for pickup? Why not put in my code it doesn't work and then just take my order. I get to the second window and they tell me I have to cancel my whole order(not something the app will let you do) and put it in for this location. Now this is a new fault in the new update. It likes to just choose a McDonalds close to you but sometimes it will choose one further away. The old update would just automatically change to any location you are at. I've really only had problems with this location with this. Anyway they wouldn't take my order in person and just ended up wasting my time. I'm not mad about the app that's a corporate decision. But with food quality down and shifting of all the friendly faces in favor of a faceless corporation it's hard to say it's worth my time to risk going here knowing I might be leaving without a breakfast.
Atmosphere: 4
Food: 3
Service: 1
Best part of this place is Karson
Atmosphere: 3
Food: 3
Service: 3
It's McD's.
Atmosphere: 2
Food: 2
Service: 2
Terrible place to eat. Did an online order for pickup and paid for it and they made me wait 15 minutes just to tell me they didn’t get the order. The supervisor was unable to understand the issue and failed to resolve it. Just don’t even eat here.
Atmosphere: 1
Food: 1
Service: 1
Service was excellent.
Atmosphere: 4
Food: 3
Service: 5
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