Today, after carrying a Starbucks gold membership card for a decade or more, I was told for the first time that a latte does not qualify for a free refill. Despite the advertising right on their tables that says so! (See attached Picture). I try hard to like it here, meet many people here for coffees, but even my patience and grace has limits! To be fair, my Sugar Cookie Oat Latte was delicious...
Atmosphere: 4
Food: 4
Service: 1
J. K. 604
Called in to ask a couple questions about the Bearista mug the day of the release, was curious as to whether or not there was a lineup...but lady who answered the phone literally spat out some rehearsed line then hung up before I could actually ask my question about them ...I get it you got lots of calls , but it gives you zero excuse to hang up before I actually ask my question!!!!
Atmosphere: 1
Food: 1
Service: 1
Mark
Starbuckw, for the longest time, was the king of good coffee. In the last six years they have been hit with inflation harder than the other spots like Rosso or Phil & Sebastians. This is still the best latte in Strathmore but the price is hard to swallow. A Tim's latte is half the price but almost as good most of the time. Dissapointed in the chain overall. My rating here is a reflection of the value more than any particular issue.
Atmosphere: 4
Food: 4
Service: 4
Derek Gawne
Drive thru is way too slow, have received cold coffee more than once. Received wrong order several times.
Atmosphere: 3
Food: 2
Service: 2
Will Buckler
“Pre ordered” for pick up, waited in the drive thru just to be asked to park in their non existent parking lot, waited another 10 minutes just to walk in and have it sitting cold on the counter!
Atmosphere: 1
Food: 1
Service: 1
Amanda Smith
It was closed at 8 when it said it was open till nine.
D Mitchel
I can't comment on food or atmosphere. I was in drive-thru. The best drive-thru experience I have had in many years. The girl taking the order very friendly. But then I got up to the window and Sienna had a smile that you couldn't resist smiling back at and then she handed me my order and someone had drawn the cutest little artwork on my cup. I don't know if it was Sienna but I could do nothing but smile. It started my day off. Perfect. The tiniest things make a difference.
Service: 5
Doms Lost
workers prioritized multiple other customers drinks before mine, wait for one drink was 20 minutes.
Disappointed that the Starbucks closed early on a Monday. They’re supposed to be open until 9 PM and had locked the doors and turned off lights by 8:55pm. Super frustrating when you’re road tripping around looking for coffee
Service: 1
Noah Leon
Slooooooooowwww
Atmosphere: 4
Food: 2
Service: 1
Daniel Warren
It's a Starbucks. GREAT coffee, no. Bad coffee, no. Coffee u can drink and meet a 🧡 friend....sure
Atmosphere: 3
Food: 3
Service: 3
Jaz Howell
They just never get the order right, for the only Starbucks around for 40 minutes, you would think they could do better :( Always so sad seeing my cup. Either they didn't put any sweetener in it, a cm of cold foam, or they just put 0 effort in. It's always a 1-3/10. Never above.
Olga went beyond great service
Atmosphere: 5
Food: 5
Service: 5
The worst service ever
Today, after carrying a Starbucks gold membership card for a decade or more, I was told for the first time that a latte does not qualify for a free refill.
Despite the advertising right on their tables that says so!
(See attached Picture).
I try hard to like it here, meet many people here for coffees, but even my patience and grace has limits!
To be fair, my Sugar Cookie Oat Latte was delicious...
Atmosphere: 4
Food: 4
Service: 1
Called in to ask a couple questions about the Bearista mug the day of the release, was curious as to whether or not there was a lineup...but lady who answered the phone literally spat out some rehearsed line then hung up before I could actually ask my question about them ...I get it you got lots of calls , but it gives you zero excuse to hang up before I actually ask my question!!!!
Atmosphere: 1
Food: 1
Service: 1
Starbuckw, for the longest time, was the king of good coffee. In the last six years they have been hit with inflation harder than the other spots like Rosso or Phil & Sebastians. This is still the best latte in Strathmore but the price is hard to swallow. A Tim's latte is half the price but almost as good most of the time. Dissapointed in the chain overall. My rating here is a reflection of the value more than any particular issue.
Atmosphere: 4
Food: 4
Service: 4
Drive thru is way too slow, have received cold coffee more than once. Received wrong order several times.
Atmosphere: 3
Food: 2
Service: 2
“Pre ordered” for pick up, waited in the drive thru just to be asked to park in their non existent parking lot, waited another 10 minutes just to walk in and have it sitting cold on the counter!
Atmosphere: 1
Food: 1
Service: 1
It was closed at 8 when it said it was open till nine.
I can't comment on food or atmosphere. I was in drive-thru. The best drive-thru experience I have had in many years. The girl taking the order very friendly. But then I got up to the window and Sienna had a smile that you couldn't resist smiling back at and then she handed me my order and someone had drawn the cutest little artwork on my cup. I don't know if it was Sienna but I could do nothing but smile. It started my day off. Perfect. The tiniest things make a difference.
Service: 5
workers prioritized multiple other customers drinks before mine, wait for one drink was 20 minutes.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Disappointed that the Starbucks closed early on a Monday. They’re supposed to be open until 9 PM and had locked the doors and turned off lights by 8:55pm. Super frustrating when you’re road tripping around looking for coffee
Service: 1
Slooooooooowwww
Atmosphere: 4
Food: 2
Service: 1
It's a Starbucks. GREAT coffee, no. Bad coffee, no. Coffee u can drink and meet a 🧡 friend....sure
Atmosphere: 3
Food: 3
Service: 3
They just never get the order right, for the only Starbucks around for 40 minutes, you would think they could do better :(
Always so sad seeing my cup.
Either they didn't put any sweetener in it, a cm of cold foam, or they just put 0 effort in. It's always a 1-3/10. Never above.
Atmosphere: 2
Food: 1
Service: 3
good baristas, long waiting time
Atmosphere: 5
Food: 5
Service: 3
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