Village Pizza and Sub
34 Village Dr, Westerose
(780) 586-3838
Recent Reviews
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Called on multiple occasions to place an order @ 10:30am. Sorry all the dough is spoken for, What... you just opened, and it's not even lunch yet..
Service: 1
Delicious Mediterranean pizza, friendly service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizza
Absolutely horrible customer service. Called to make a pickup order for a poutine and was met with a rude woman over the phone.
She was like “oh…can you just order tomorrow? That means I have to turn on the fryer again and make an entire batch of gravy for just one poutine” and I was like “well do you guys close soon?” And she was like “no, we don’t close until 7 but I’ll be wasting a whole batch of food just for one order” and I was like “well if it’s too much of an inconvenience I just won’t order then”
Like ur literally a food place? And you’re giving me attitude about putting the fryer on and making another batch of gravy? Forgive me if I’m wrong but if a customer orders something it’s not my duty to order my meal “in the morning” to make ur job more convenient for you. On top of that giving me attitude like it’s an inconvenience for you to do your job is crazy. Such a shame because their food is great. Definitely not worth putting up with her tho.
Atmosphere: 1
Food: 4
Service: 1
Can't say anything about the food. EVERY time I phone or go there, IT'S CLOSED!! Go there sometimes between 5 - 6 and the sign says closed for private gathering and no one is there. or it's just closed 2 -3 hours before it should be. Heard it's good but have not been able to catch them open, when the sign says they are but are not. If you are in the mood for pizza, make sure they are open first. Hours of operation are NOT the same as advertised. If I want this posted, I need to fill out all the crap about what I had but did not because they were not open.
Parking: good
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Toast
I think a good time to come here would be on Halloween to get spooked by the customer service.
Customer service was a little strange.. The open sign was off, but they were open. When I called to ask if they were open, the lady responded awkwardly like, " Yeah ...? " I said I wasn't sure because the sign was off, and she said she knew she didn't turn it on yet .. I decided to just skip the place sounded unwelcoming on the phone.
I can't say too much about the place as we went to the place about an hour before they closed, but they told us they had run out of ingredients to make anything on the menu. ??? really ??? or they didn't like how we looked (being a visible minority).
Atmosphere: 1
Food: 1
Service: 1
The woman who worked there was rude when ordering. Don’t waste your money there. She was also very disrespectful to other customers.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pizza
Excellent pizza and great service.
Atmosphere: 5
Food: 5
Service: 5
Only had a 30 second phone interaction with this business to order 2 pizzas. This short convo was enough to turn me away forever. Incredibly rude woman, was not surprised at all to read multiple terrible reviews about the woman.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Absolutely Delicious Pizza! I've been meaning to try it out for years and finally satisfied the craving and boy was it worth the wait!
Food: 5
Recommended dishes: Pizza
Don’t waste your time here, they hate tourists. I went in with some friends at 11:30 on a Sunday (they opened at 10) The store looked closed, lights were only on in the kitchen and the seating area was dark, and there were no customers. It took them 5 minutes to come to the counter and they didn’t even greet us, they just stared at us looking confused why we were in their restaurant. We asked if there were open and the guy just says “yeah kinda.” We started looking through the menu and they told us that they had no subs available, no sandwiches, only pizza. We found the pizza we wanted to order but they never came back to take our order. We waited a good ten more minutes but they never came out of the kitchen. I genuinely think they were just hiding and waiting for us to leave….
These people clearly hate operating a restaurant and they clearly hate tourists. They shouldn’t bite the hand that feeds them. Hopefully they go under soon and a better shop can take their place.
Atmosphere: 1
Food: 1
Service: 1
Boy I have to agree with the other negative reviews, pizza is very good but the service is almost embarrassing how rude and arrogant they are.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pizza
The owner of this place is unbelievably rude and thankless, she doesn’t deserve to be in business. Do yourself a favor, skip Village Pizza and try SANDHOLM PIZZA (North Shore Pub). They are wonderful people that appreciate support around the lake and their food is 10/10!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pizza
The pizza is delicious but the lady working there is really rude every time I go in or call. Makes it hard to want to spend my money there.
Food: 5
Service: 1
Recommended dishes: Pizza
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