Horrible pizza and tiny wings I won’t ever order again
Atmosphere: 1
Food: 1
Service: 1
JMB
Something funny about the pizza here. I got sick last time I ate here.
R Brunet
When your pizza is bottom of the barrel, you should try and make up for it with service. You know, instead of making a customer wait 15 minutes being ignored by your useless staff. Pizza Hut sucks.
Atmosphere: 1
Food: 1
Service: 1
send money
Its really bad we ordered large pizza and they gave us small pizza and blamed it on the app and didnt even replace it for us and its not the first time they give us the wrong order and the quality is bad
Atmosphere: 1
Food: 1
Service: 1
Shane Allan Bennett
No bathroom
Atmosphere: 2
Food: 5
Service: 5
GURWINDER singh
I ordered pizza and it was very good. Nav who is working here amazing and hardworking girl. She provides best customer service. Will come soon only due to her amazing service
Prabhleen Kalra
There is a philippine lady who dont know how to greet customers. Worst customer service. She was so arrogant when i tried to ask anything about the deals
Jennifer Chambers
I had terrible service , terrible food and I wrote a detailed complaint almost two weeks ago and got no response! Not satisfied at all and will not be back!
Atmosphere: 1
Food: 1
Service: 1
J Shukalek
Tidy and fast service.
Atmosphere: 5
Food: 5
Service: 5
GURPREET KAUR
I went to pick my pizza last night and staff was in the back and she put loud music that time I did not hear her that she said wait but I ringed the bell two times again then after that staff came (a lady) and was so rude with me and taking her frustrate out on me why I ringed the bell I am so disappointed from pizza hut located in westlock.
Like the worst pizza hut out there... I usually go to the barrhead one and was in westlock so thought id grab from there instead and ya never again. Like are they buying different stuff than other pizza huts cuz your sauce and pizza is GROSS
Food: 1
GAGANPREET KAUR
Today, I ordered the Saturday Special Veggie Pizza. There was no option to add dipping sauce, so I called right away to include it in my order. When the delivery arrived, the driver was in such a rush that he didn’t say a single word and just shoved the payment machine in my face, leaving me no chance to ask about my order. Once he left, I opened the box and found there was no dipping sauce, even though I had been charged extra for it. I thought it might have been a mistake and decided to let it go since I was so hungry.
A few minutes later, I received an email asking for feedback on my order, so I submitted my comments online. Then, at 8:44 PM on Saturday, December 21, I received a call from Pizza Hut Westlock. A Filipino lady on the phone started shouting at me, speaking rudely, and mocking me by asking, “Did complaining online solve your problem? Did you get your money back?” She even laughed at me. It was shocking and disgusting to have an employee call and make fun of me for their own mistake. She swore at me and demanded to know why I complained online, saying I should have called instead.
Is this really your customer service? Employees mocking and swearing at customers for providing honest feedback? This behavior is completely unacceptable. Don’t go to this location. They are racist, never admit their mistakes, and instead make fun of customers for filling out a survey. What’s wrong with the management here? Why are employees like this not fired?
Service: 1
Mack Reviews
As for value for money and comparing it to other pizza joints in town, this place offers the best value by far. Pizza Hut is consistent with fast service, and though I hate to say it for a chain, they make better pizza than anyone else in town.
Horrible pizza and tiny wings I won’t ever order again
Atmosphere: 1
Food: 1
Service: 1
Something funny about the pizza here. I got sick last time I ate here.
When your pizza is bottom of the barrel, you should try and make up for it with service. You know, instead of making a customer wait 15 minutes being ignored by your useless staff. Pizza Hut sucks.
Atmosphere: 1
Food: 1
Service: 1
Its really bad we ordered large pizza and they gave us small pizza and blamed it on the app and didnt even replace it for us and its not the first time they give us the wrong order and the quality is bad
Atmosphere: 1
Food: 1
Service: 1
No bathroom
Atmosphere: 2
Food: 5
Service: 5
I ordered pizza and it was very good. Nav who is working here amazing and hardworking girl. She provides best customer service. Will come soon only due to her amazing service
There is a philippine lady who dont know how to greet customers. Worst customer service. She was so arrogant when i tried to ask anything about the deals
I had terrible service , terrible food and I wrote a detailed complaint almost two weeks ago and got no response! Not satisfied at all and will not be back!
Atmosphere: 1
Food: 1
Service: 1
Tidy and fast service.
Atmosphere: 5
Food: 5
Service: 5
I went to pick my pizza last night and staff was in the back and she put loud music that time I did not hear her that she said wait but I ringed the bell two times again then after that staff came (a lady) and was so rude with me and taking her frustrate out on me why I ringed the bell I am so disappointed from pizza hut located in westlock.
Restaurantji Recommends
Like the worst pizza hut out there... I usually go to the barrhead one and was in westlock so thought id grab from there instead and ya never again. Like are they buying different stuff than other pizza huts cuz your sauce and pizza is GROSS
Food: 1
Today, I ordered the Saturday Special Veggie Pizza. There was no option to add dipping sauce, so I called right away to include it in my order. When the delivery arrived, the driver was in such a rush that he didn’t say a single word and just shoved the payment machine in my face, leaving me no chance to ask about my order. Once he left, I opened the box and found there was no dipping sauce, even though I had been charged extra for it. I thought it might have been a mistake and decided to let it go since I was so hungry.
A few minutes later, I received an email asking for feedback on my order, so I submitted my comments online. Then, at 8:44 PM on Saturday, December 21, I received a call from Pizza Hut Westlock. A Filipino lady on the phone started shouting at me, speaking rudely, and mocking me by asking, “Did complaining online solve your problem? Did you get your money back?” She even laughed at me. It was shocking and disgusting to have an employee call and make fun of me for their own mistake. She swore at me and demanded to know why I complained online, saying I should have called instead.
Is this really your customer service? Employees mocking and swearing at customers for providing honest feedback? This behavior is completely unacceptable. Don’t go to this location. They are racist, never admit their mistakes, and instead make fun of customers for filling out a survey. What’s wrong with the management here? Why are employees like this not fired?
Service: 1
As for value for money and comparing it to other pizza joints in town, this place offers the best value by far. Pizza Hut is consistent with fast service, and though I hate to say it for a chain, they make better pizza than anyone else in town.
Atmosphere: 3
Food: 4
Service: 3
Very tasty pizza😋😋😋yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar, Meat Lover's, Vegetarian Pizza
Good pizza. Good prices. Consistent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian, Chicken Caesar, The Triple Treat Box, Supreme Lovers and Pepperoni Lovers
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