Worse customer service that I have ever experienced at basking robbins. Arrived 9 minutes before closure and employees were not trying to let us in to order and turned their back to us knocking at the door. After one of the employees noticing that we didn't leave she walk to the door and told us only card which we agreed. Once I started ordering I asked for pink bubblegum and was served a very very strawbery flavor, then I couldn't add a banana split to my order because they already had turn down all the warmers for the hot fudge and caramel. Lastly, the employee was wearing headphones while trying to get my order.
Atmosphere: 1
Food: 1
Service: 1
Molly
Baskin Robbins is the only place I will order cakes. They provide such excellent service and quality products every single time. The staff is professional and incredibly courteous. This place is doing a great job! You can always count on a perfect order here.
K Sim
Can’t go wrong with any of the ice cream flavors! Cakes are great for b-days and best OG ice cream store brings back childhood memories!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Oreo Layered Sundae, Oreo Cookies 'N Cream Polar Pizza, DIY Polar Pizza Kit
Virginia Tauilo
Love it so much- The two girls that work the night shift are the BEST! They make just what I want every time I go in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Banana Royale
kitty x
A server names philip served me some bubble gum ice cream,it was so so so yummy and he always greats customers with the softest/friendliest smile!
Gloria Wagner
Good 31 flavors recemond for anyone
laura R
I ordered a milkshake and they gave me something completely different. I called got hung up on several times before I could say hello. They answered the phone like” hello” I was wondering if I was calling a business or someone’s cellphone. They said they didn’t make my order even though I have the receipt. The manager then got on the phone and had an attitude because they were about to close and he couldn’t do anything about the order they messed up on. Completely unprofessional! Also how do you mix up a banana split and a milkshake?
Purnell Turrentine
We was ripped off at this Baskin Robbins by all three staff members. We purchased two 2 scoops of ice cream from this Baskin Robbins and received two 1 scoop of ice cream. Me and my wife can tell the staff didn't want to serve us. My wife's ? split was half way full. We always come to Baskin Robbins for cream, but this is the first time we ever received bad service here. We will think twice before ever coming back. I'm glad our grandchildren was not with us on this ice cream trip to hell.
Lexi Smallwood
i’m lactose intolerant ):
Bill Seline
Not impressed. Peanut butter and chocolate didn’t have any peanut butter and server was not friendly. Not up to B & R standards.
Major thank you to the two young ladies who came through for me when I needed it most.. for my wife, that is pregnant and had a strong craving for a banana milkshake.
Chrissy Friberg
This place is great!
Ar Ludwig
So good!
Nicole
I understand it's close to close but I had to walk out hart broken because they didn't fill my cup up all the way as usual
12/14/2024
Worse customer service that I have ever experienced at basking robbins. Arrived 9 minutes before closure and employees were not trying to let us in to order and turned their back to us knocking at the door. After one of the employees noticing that we didn't leave she walk to the door and told us only card which we agreed. Once I started ordering I asked for pink bubblegum and was served a very very strawbery flavor, then I couldn't add a banana split to my order because they already had turn down all the warmers for the hot fudge and caramel. Lastly, the employee was wearing headphones while trying to get my order.
Atmosphere: 1
Food: 1
Service: 1
Baskin Robbins is the only place I will order cakes. They provide such excellent service and quality products every single time. The staff is professional and incredibly courteous. This place is doing a great job! You can always count on a perfect order here.
Can’t go wrong with any of the ice cream flavors! Cakes are great for b-days and best OG ice cream store brings back childhood memories!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Oreo Layered Sundae, Oreo Cookies 'N Cream Polar Pizza, DIY Polar Pizza Kit
Love it so much- The two girls that work the night shift are the BEST! They make just what I want every time I go in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Banana Royale
A server names philip served me some bubble gum ice cream,it was so so so yummy and he always greats customers with the softest/friendliest smile!
Good 31 flavors recemond for anyone
I ordered a milkshake and they gave me something completely different. I called got hung up on several times before I could say hello. They answered the phone like” hello” I was wondering if I was calling a business or someone’s cellphone. They said they didn’t make my order even though I have the receipt. The manager then got on the phone and had an attitude because they were about to close and he couldn’t do anything about the order they messed up on. Completely unprofessional! Also how do you mix up a banana split and a milkshake?
We was ripped off at this Baskin Robbins by all three staff members. We purchased two 2 scoops of ice cream from this Baskin Robbins and received two 1 scoop of ice cream. Me and my wife can tell the staff didn't want to serve us. My wife's ? split was half way full. We always come to Baskin Robbins for cream, but this is the first time we ever received bad service here. We will think twice before ever coming back. I'm glad our grandchildren was not with us on this ice cream trip to hell.
i’m lactose intolerant ):
Not impressed. Peanut butter and chocolate didn’t have any peanut butter and server was not friendly. Not up to B & R standards.
Restaurantji Recommends
Major thank you to the two young ladies who came through for me when I needed it most.. for my wife, that is pregnant and had a strong craving for a banana milkshake.
This place is great!
So good!
I understand it's close to close but I had to walk out hart broken because they didn't fill my cup up all the way as usual
Tried all 32 flavors and left, it was amazing
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