McDonald’s was out of ice cream. Wild scoops had a line out the door. To Baskin Robbin’s we went and finally we secured some ice cream. Kids loved it. Thankful for this place!!
Alaska Familia
I’m speechless. We ordered a 1/2 sheet cake in the Mario racing design (see screenshot of the online example photo) and asked them to not put the Mario cars on it as we had our own. A $50 cake that’s supposed to serve 8-12 people.
This is the cake we were given. It’s literally smaller than my children’s hardcover DogMan book. See unedited photo for scale. 100% not a 1/2 sheet cake. And the frosting is HORRIBLE. 100% not the same as the design we ordered. We could barely even fit a single race car on it and ours are the exact same size as the Mario ones we asked them not to put on the cake. The race track and all messed up. There’s some kind of liquid on one side of the cake. I am so angry. So so so angry. Posting photos in comments.
Movie Collector
I’m speechless. We ordered a 1/2 sheet cake in the Mario racing design (see screenshot of the online example photo) and asked them to not put the Mario cars on it as we had our own. A $50 cake that’s supposed to serve 8-12 people. This is the cake we were given. It’s literally smaller than my children’s hardcover DogMan book. See unedited photo for scale. 100% not a 1/2 sheet cake. And the frosting is HORRIBLE. 100% not the same as the design we ordered. We could barely even fit a single race car on it and ours are the exact same size as the Mario ones we asked them not to put on the cake. The race track and all messed up. There’s some kind of liquid on one side of the cake. I am so angry. So so so angry.
john oakland
My family and I go-to SPOT!
Rosan P
The owner was unpleasant. While we were browsing the cake section to choose a congratulations cake for a friend, she approached us and asked us to close the fridge door, even though we were still deciding. She made this comment as she was leaving the store.
Atmosphere: 1
Food: 1
Service: 1
Grisel Marie Carter
12/14/2024
Worse customer service that I have ever experienced at basking robbins. Arrived 9 minutes before closure and employees were not trying to let us in to order and turned their back to us knocking at the door. After one of the employees noticing that we didn't leave she walk to the door and told us only card which we agreed. Once I started ordering I asked for pink bubblegum and was served a very very strawbery flavor, then I couldn't add a banana split to my order because they already had turn down all the warmers for the hot fudge and caramel. Lastly, the employee was wearing headphones while trying to get my order.
Atmosphere: 1
Food: 1
Service: 1
Molly
Baskin Robbins is the only place I will order cakes. They provide such excellent service and quality products every single time. The staff is professional and incredibly courteous. This place is doing a great job! You can always count on a perfect order here.
K Sim
Can’t go wrong with any of the ice cream flavors! Cakes are great for b-days and best OG ice cream store brings back childhood memories!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Oreo Layered Sundae, Oreo Cookies 'N Cream Polar Pizza, DIY Polar Pizza Kit
Virginia Tauilo
Love it so much- The two girls that work the night shift are the BEST! They make just what I want every time I go in.
A server names philip served me some bubble gum ice cream,it was so so so yummy and he always greats customers with the softest/friendliest smile!
Gloria Wagner
Good 31 flavors recemond for anyone
laura R
I ordered a milkshake and they gave me something completely different. I called got hung up on several times before I could say hello. They answered the phone like” hello” I was wondering if I was calling a business or someone’s cellphone. They said they didn’t make my order even though I have the receipt. The manager then got on the phone and had an attitude because they were about to close and he couldn’t do anything about the order they messed up on. Completely unprofessional! Also how do you mix up a banana split and a milkshake?
Purnell Turrentine
We was ripped off at this Baskin Robbins by all three staff members. We purchased two 2 scoops of ice cream from this Baskin Robbins and received two 1 scoop of ice cream. Me and my wife can tell the staff didn't want to serve us. My wife's ? split was half way full. We always come to Baskin Robbins for cream, but this is the first time we ever received bad service here. We will think twice before ever coming back. I'm glad our grandchildren was not with us on this ice cream trip to hell.
Rude customer service
McDonald’s was out of ice cream. Wild scoops had a line out the door. To Baskin Robbin’s we went and finally we secured some ice cream. Kids loved it. Thankful for this place!!
I’m speechless. We ordered a 1/2 sheet cake in the Mario racing design (see screenshot of the online example photo) and asked them to not put the Mario cars on it as we had our own. A $50 cake that’s supposed to serve 8-12 people. This is the cake we were given. It’s literally smaller than my children’s hardcover DogMan book. See unedited photo for scale. 100% not a 1/2 sheet cake. And the frosting is HORRIBLE. 100% not the same as the design we ordered. We could barely even fit a single race car on it and ours are the exact same size as the Mario ones we asked them not to put on the cake. The race track and all messed up. There’s some kind of liquid on one side of the cake. I am so angry. So so so angry. Posting photos in comments.
I’m speechless. We ordered a 1/2 sheet cake in the Mario racing design (see screenshot of the online example photo) and asked them to not put the Mario cars on it as we had our own. A $50 cake that’s supposed to serve 8-12 people.
This is the cake we were given. It’s literally smaller than my children’s hardcover DogMan book. See unedited photo for scale. 100% not a 1/2 sheet cake. And the frosting is HORRIBLE. 100% not the same as the design we ordered. We could barely even fit a single race car on it and ours are the exact same size as the Mario ones we asked them not to put on the cake. The race track and all messed up. There’s some kind of liquid on one side of the cake. I am so angry. So so so angry.
My family and I go-to SPOT!
The owner was unpleasant. While we were browsing the cake section to choose a congratulations cake for a friend, she approached us and asked us to close the fridge door, even though we were still deciding. She made this comment as she was leaving the store.
Atmosphere: 1
Food: 1
Service: 1
12/14/2024
Worse customer service that I have ever experienced at basking robbins. Arrived 9 minutes before closure and employees were not trying to let us in to order and turned their back to us knocking at the door. After one of the employees noticing that we didn't leave she walk to the door and told us only card which we agreed. Once I started ordering I asked for pink bubblegum and was served a very very strawbery flavor, then I couldn't add a banana split to my order because they already had turn down all the warmers for the hot fudge and caramel. Lastly, the employee was wearing headphones while trying to get my order.
Atmosphere: 1
Food: 1
Service: 1
Baskin Robbins is the only place I will order cakes. They provide such excellent service and quality products every single time. The staff is professional and incredibly courteous. This place is doing a great job! You can always count on a perfect order here.
Can’t go wrong with any of the ice cream flavors! Cakes are great for b-days and best OG ice cream store brings back childhood memories!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Oreo Layered Sundae, Oreo Cookies 'N Cream Polar Pizza, DIY Polar Pizza Kit
Love it so much- The two girls that work the night shift are the BEST! They make just what I want every time I go in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Banana Royale
Restaurantji Recommends
A server names philip served me some bubble gum ice cream,it was so so so yummy and he always greats customers with the softest/friendliest smile!
Good 31 flavors recemond for anyone
I ordered a milkshake and they gave me something completely different. I called got hung up on several times before I could say hello. They answered the phone like” hello” I was wondering if I was calling a business or someone’s cellphone. They said they didn’t make my order even though I have the receipt. The manager then got on the phone and had an attitude because they were about to close and he couldn’t do anything about the order they messed up on. Completely unprofessional! Also how do you mix up a banana split and a milkshake?
We was ripped off at this Baskin Robbins by all three staff members. We purchased two 2 scoops of ice cream from this Baskin Robbins and received two 1 scoop of ice cream. Me and my wife can tell the staff didn't want to serve us. My wife's ? split was half way full. We always come to Baskin Robbins for cream, but this is the first time we ever received bad service here. We will think twice before ever coming back. I'm glad our grandchildren was not with us on this ice cream trip to hell.
i’m lactose intolerant ):
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