Cold Stone Creamery

12350 Industry Way Ste 150, Anchorage
(907) 868-1030

Recent Reviews

Ashley

The girls who work here are obviously put out by customers. Eye rolling, acting inconvenienced, etc. honestly, they need to fire all of their staff. It’s that bad. Also, we placed a $60+ order online tonight, and they gave all of our milkshakes (5), to someone else before we came in to get our order. Then they were rude to my husband because it was going to take them a while to remake them.

Atmosphere: 1

Food: 1

Service: 1

Baba Baha

Need to tell evening staff there is a time to socialize and a time to work. Two people do not need to be washing dishes during rush. Their productivity and lack of management guidance is a problem

terry hembry

Some times you want Ice-cream and you gotta have it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone Creamery Creation in Hand

Em Gordon

I don’t mind waiting, but don’t cuss and carry on with what you’re doing before finally helping people. Calm down…

Jared Johnson

Delicious ice cream made up just the way you like it.

Devyn Wiggins

Service was really fast but one of the employees was very rude to multiple customers.. don’t recommend if blonde hair girl is there.

Jeff OT

Always delicious and the service is always excellent.

Wendell J.

The ice cream never fails to be delicious but the workers on the other hand... don't know how to work a good flow. Waited at least 20-30 minutes for an ice cream cup- which was partially melted btw. Snobby attitudes, super pushy, not welcoming, take there sweet time talking and over working on one thing. Pretending to look busy- knowing they had more people coming in. It's summer hun, expect it to be busy... you know what you applied for. Can't handle the food industry- just leave- simple..

Johann

replace those 'girly', deaf, inconsiderate teenagers with a better professional worker

Brigit Ann

three teenage girls working there were very unprofessional. talking very loudly about personal things as well as laughing about spilling a smoothie in the backroom.felt very rushed and took a long time for them to prepare our icecream as they were busy gossiping.tasted good though :)

Matt Lewallen

Pretty rude staff. Took out all indoor seating. We went there with a group and it was pouring rain. Kicked us outside as soon as our order was done.

michael shultz

For some strange reason, you are not allowed to sample a new flavor before you buy it.So how are you supposed to know you like a flavor before buying it?

Stranger 1348

The children there were incredibly rude, we took a couple extra minutes and let the people behind us order and they kept snapping at us and rolling there eyes asking when we would order, my wife was on an important call and we made sure to stand away to allow others to order first and took 3 etlxtra minutes. There was no line and they weren't close to closing. Wonr be going back.

M Croz

Service was very impressive. I ordered five different things and she got them done quickly and was very friendly while doing it.

Bobbak Z.

Worst customer service, and I felt they were prejudice towards me. Completely ignored me.

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