When I first starting going to Common Grounds, it was amazing... Smiles, great service, amazing food and coffee. (There are 2 gals that are truly amazing but I think they have either moved on or moved locations) Sad. š
Unfortunately now... No smiles, rudeness, lack of good customer service at times and the coffee is hit and miss (sometimes watered down or burnt tasting)
On 9/25, the worst coffee I've received yet and I get the same drink everytime.
Not to mention the environment...bees flying all around the window area putting both customers and employees at risk of getting stung. For some, that is a hospital visit.
On my last visit 9/25, one of the employees got stung and I had to fight to get a bee out of my vehicle before I could leave. Unacceptable.
I'm speaking out for the safety of both the employees and customers. I believe there is room for improvement here.
Atmosphere: 2
Food: 3
Service: 2
Bill Schneider
Every day. Girls make coffee the right way.. everytime.
Food: 5
Service: 5
Sarah Pettibone
They were a little on the slow side, but it was definitely worth the wait. I can actually taste my coffee and not just the syrup that they add to it.Very good!
Jake Dickinson
Love the monthly specials
Emily
Super tasty! I got a frappuccino with chocolate, hazlenut, and caramel to make it like a Snickers.. the worker was very nice too. The drink wasn't too strongly sugary either, it was balanced.
Carrie Moi
Bad customer service
Robert Shields
Best coffee shop in Alaska love this place...staff very friendly quick and convenient, me and my wife have been customers for 20 years
Brionna Lopez
I love going to the Old Seward Location. The Baristaās are super nice and always get my order correct.
Elisa Filemoni
I love coffee or frappe, My always fav place it was Bigfoot from Seattle, so since i moved here in Alaska I try all the coffee shops in my area I didnāt found a place knows exactly how to make the flavor I want but their drinks is good too Iām not gonna lie, but here in this coffee shop I love it I love my Samoa cookie frappeš„°ā¤ļøkeep going doin the best work
Just the best and friendliest ladies serving coffee. They were so lovely. The car next to us had a dog and I think they gave him about a million and a half treats. (He deserved them.)
Atmosphere: 5
Food: 5
Service: 5
Michael Calugan
My roommate and I stopped by this morning around 8am in August 16th, 2024. We were waiting in line and noticed that the other line was moving faster than the line we were in (the other line had 3 vehicles go through before the line we were in even moved). Figured whatever, maybe that line is just getting drip coffee or easy orders. So we get up to the windows and place our order, a 16oz ice coffee and a 24oz chai frappe. While waiting for our order, the batistas were making other drinks for people that they saw pull into line before they started on ours! Maybe the customers in the other line called ahead or maybe they're regulars or friends but that is ridiculous. So we get our drinks and the ice coffee is the right size but my frappe was only a 16oz. When we brought this to the batistas attention she said no, you said 16oz, and then turned away and went to the back area. I never get a 16oz drink and I heard my roommate clearly say 24oz chai frappe. I would of gladly waited and paid the size difference and even tipped again, as I know people make mistakes and mishear things sometimes, especially working next to a busy roadway. . And to top it all off the chai frappe wasn't very good at all. And I understand that we all have our off days but to not even offer to fix the issue is ridiculous and give the customer attitude is not okay. Needless to say, we won't be back.
Atmosphere: 1
Food: 1
Service: 1
Gregory Snell
Iāve never had a bad coffee from this place. Definitely one of our go-toās
Review for Old Seward Hwy Location.
When I first starting going to Common Grounds, it was amazing...
Smiles, great service, amazing food and coffee. (There are 2 gals that are truly amazing but I think they have either moved on or moved locations) Sad. š
Unfortunately now...
No smiles, rudeness, lack of good customer service at times and the coffee is hit and miss (sometimes watered down or burnt tasting)
On 9/25, the worst coffee I've received yet and I get the same drink everytime.
Not to mention the environment...bees flying all around the window area putting both customers and employees at risk of getting stung. For some, that is a hospital visit.
On my last visit 9/25, one of the employees got stung and I had to fight to get a bee out of my vehicle before I could leave. Unacceptable.
I'm speaking out for the safety of both the employees and customers. I believe there is room for improvement here.
Atmosphere: 2
Food: 3
Service: 2
Every day. Girls make coffee the right way.. everytime.
Food: 5
Service: 5
They were a little on the slow side, but it was definitely worth the wait. I can actually taste my coffee and not just the syrup that they add to it.Very good!
Love the monthly specials
Super tasty! I got a frappuccino with chocolate, hazlenut, and caramel to make it like a Snickers.. the worker was very nice too. The drink wasn't too strongly sugary either, it was balanced.
Bad customer service
Best coffee shop in Alaska love this place...staff very friendly quick and convenient, me and my wife have been customers for 20 years
I love going to the Old Seward Location. The Baristaās are super nice and always get my order correct.
I love coffee or frappe, My always fav place it was Bigfoot from Seattle, so since i moved here in Alaska I try all the coffee shops in my area I didnāt found a place knows exactly how to make the flavor I want but their drinks is good too Iām not gonna lie, but here in this coffee shop I love it I love my Samoa cookie frappeš„°ā¤ļøkeep going doin the best work
Excellent coffee....long wait.
Restaurantji Recommends
Amazing š¤©
Just the best and friendliest ladies serving coffee. They were so lovely. The car next to us had a dog and I think they gave him about a million and a half treats. (He deserved them.)
Atmosphere: 5
Food: 5
Service: 5
My roommate and I stopped by this morning around 8am in August 16th, 2024. We were waiting in line and noticed that the other line was moving faster than the line we were in (the other line had 3 vehicles go through before the line we were in even moved). Figured whatever, maybe that line is just getting drip coffee or easy orders. So we get up to the windows and place our order, a 16oz ice coffee and a 24oz chai frappe. While waiting for our order, the batistas were making other drinks for people that they saw pull into line before they started on ours! Maybe the customers in the other line called ahead or maybe they're regulars or friends but that is ridiculous. So we get our drinks and the ice coffee is the right size but my frappe was only a 16oz. When we brought this to the batistas attention she said no, you said 16oz, and then turned away and went to the back area. I never get a 16oz drink and I heard my roommate clearly say 24oz chai frappe. I would of gladly waited and paid the size difference and even tipped again, as I know people make mistakes and mishear things sometimes, especially working next to a busy roadway. . And to top it all off the chai frappe wasn't very good at all. And I understand that we all have our off days but to not even offer to fix the issue is ridiculous and give the customer attitude is not okay. Needless to say, we won't be back.
Atmosphere: 1
Food: 1
Service: 1
Iāve never had a bad coffee from this place. Definitely one of our go-toās
Atmosphere: 5
Food: 5
Service: 5
Hot or cold it's good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Pumpkin Sugar Cookie, Samoa Cookie FRAP, Cookie, Apple, Peach O'Bull
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