Dairy Queen in Anchorage

“I am writing to express my sincere gratitude for the outstanding customer service from David Duarte and his team. David and his team's mannerism, attention to detail, and the level of professionalism exceeded my expiations. My husband and I felt like valued customers and we both were treated with the utmost respect. I couldn't let the level of respect and care given go unnoticed.
I particularly want to commend David Duarte (manager) and Toss for you both thoroughly understanding the Art of Customer Service. David leads by example which sets the tone for his employees. David was also willing to help carry our order to our car. There was a slight misunderstanding with an employee. David took the time to make the necessary correction with a sincere apology with direct eye contact. David never made any excuses for the misunderstanding, nor did he embarrass his employee. David handled the situation in a very professional manner. David showed commitment to ensuring a positive customer experience and he also stressed the importance of outstanding customer service. David Duarte is the Epitome of management.“

“I loved the bun and the burger was small. The fries, however, were room temperature. Since I was there mainly for a burger and blizzard, I didn't say anything, but it's always disappointing to get cool and limp fries instead of hot and crispy.

The pumpkin pie blizzard on the other hand was the bomb.“