Great Alaska Pizza Company

Almost every time we order here it is wrong or way later than quoted. This used to be such a good solid pizza place and has gone downhill the last few years. If you’re in a hurry don’t bother ordering because it will take double the time quoted.

Atmosphere: 2

Food: 2

Service: 2

This store confirmed my order on DoorDash and then told me they “just had a big order come in” so I had to wait an extra 10-15 min. The employee chooses to put an order of 15 pizzas ahead of my 1 pepperoni. Not the first time something like this has happened. Never going back.

Atmosphere: 1

Food: 1

Service: 1

Ordered for drive by and waited more than pick-up time. Went in and person at counter said "yea it's probably in here" and sure enough it was there. No one came to my truck. Breadsticks was missing and she told me to wait even more.

Atmosphere: 2

Food: 4

Service: 1

Update: One of the owners contacted me re: this review and my issues I've had with GAPCO. They've apologized and offered some fixes to the issue and convinced me to give them another shot. Since, as I said, my issues have been with preparation and not the quality of the pizza, I'll give it one last go. I've got a party coming up and we'll see how they do.
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I'm done. I'm tired of getting wrong orders - if you have an allergy issue, don't order from GAPCO - and I'm tired of feeling like an annoyance for wanting my pizza to be right.
My wife has an allergy to canned olives. Generally not an issue. A few years ago we got an ad for the GAPCO near our house and gave them a shot. Every. single. time. we ordered from them, our "no olives" pizza came with olives. After a particularly bad experience with a manager who acted like it was my fault I had another wrong pizza - and a followup phone call with the owner who denied this happened immediately after telling me he still needed to "review the tapes" - we stopped going to GAPCO.
Cut to a year or two later and we see they've changed owners. We decide to give them another shot. After all, other than not paying attention to custom orders, the pizza's not bad.
First order back, olives.
We try again later. Olives. This time, the manager gave us credit for the cost of the wrong pizza. During that coversation I asked him to confirm that "no olives" did, indeed, show up on the order. He showed me that it printed IN RED on the order ticket.
Yesterday I call up to use our credit. I ask the guy who answers to pull up our previous order - the one I'd previously confirmed had "no olives". I ask for that exact order. When He reads it back he doesn't mention the olives, so I clarify, "NO OLIVES".
Guess what, reader.
While waiting for my pizza to be remade I hear the owner in the back berating his employees. "You know what I don't like? Getting yelled at by customers". When my pizza's ready he tells me he's sorry and my pizza was wrong because he's training some new employees. No, my dude. This is INSTITUTIONAL. Whether it's your training or the software you're using or the way you process orders, GAPCO is simply incapable of paying attention to custom orders. Every. Single. Order. I've had from GAPCO was wrong. That's got nothing to do with "new employees".
Bottom line, my wife's allergy is an inconvenience. If she accidentally eats olives, she might get a little ill for a while but she'll live. Other people aren't so lucky. If GAPCO can't muster enough concern for customers to offer just the MINIMAL amount of accuracy, you're going to hurt someone.

Dietary restrictions: GAPCO has problems getting custom orders right. This could be a real issue for people with dietary restrictions.

Atmosphere: 3

Food: 1

Service: 2

I called to order a LG pizza & he asked for my name & told me it would be ready in 10 minutes. I never had a chance to tell him what toppings I wanted. I'll never try ordering from there again.

Atmosphere: 1

Food: 1

Service: 1

Very good customer service!

Atmosphere: 5

Food: 5

Service: 5

Tried giving this place many-many chances over the years, as we love the location. But I have finally given up, and this is my first time writing a review. Literally every single time they get our pizza order wrong (regardless of whether placed online or via phone). Even when the cashier compares the order to the baked pizza, they still don’t catch it. In addition, when I requested a refund (for the first time), the manager came, made no eye contact, did not acknowledge my presence, silently processed the refund and walked away. Very disappointing.

Atmosphere: 2

Food: 2

Service: 1

Always our first choice for a most excellent pizza

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza

My pizza is always fresh and hot served with a side of excellent customer service. The Jewel Lake location has only provided positive experiences since I first tried them in

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Breadsticks, Meat Pizza

The 2 lady's up front were very nice and friendly. Great service

Parking: In shopping area with several stores so please try of parking for them all

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza

New ownership/management has been fantastic! Service and food has improved tenfold. One of my favorite places to order pizza from now.

Atmosphere: 5

Food: 5

Service: 5

Nice place

Atmosphere: 5

Food: 5

Service: 5

We are an older couple and my wife felt she was mistreated by the girl behind the counter this evening. The clerk seemed disoriented and too giggly and couldn't find our order at first. She made my wife feel as though an order wasn't processed but found it. Stumbled through processing our credit card, and laughed when my wife bumped into the glass next to the door with her hands full. Instead of helping, the girl started calling to her coworkers to come see the fun my wife was providing as she struggled with the door to leave. Good pizza, but NEVER going back to this location ?

Atmosphere: 1

Food: 5

Service: 1

They said they don't put sauce on the chicken wings anymore wont be going back to this pizza shop on jewel lake road

Atmosphere: 1

Food: 4

Service: 2

The food was great the service was great and I was in and out it was super

Atmosphere: 5

Food: 5

Service: 5