So I really hate when I go to a McDonald's and because there's people that are allergic to certain things or they really don't want something on their burger and you tell the drive-thru person what you want and then you get on the highway to go to Wasilla. So the manager was quite helpful but I was hoping that because I spent $61 and I had to wait to eat my sandwich when I get home because I didn't have anything on it we ended up having cold hamburgers. Very polite manager but didn't give me any kind of incident on the problem of their lack of training at the drive-thru.
Atmosphere: 5
Food: 1
Service: 4
E S.
The customer service people assured me that their lobby opens at 8 o'clock. Today I had the opportunity to go there, and at 8:20 their door was locked. When I knocked on the door, they looked at me and turned around and refused to reply. Continued knocking another person attempted to come over to the door, but the manager appeared to have told them not to because he turned away, and did not open the door. On top of that, they refused to answer the telephone. Oh so very rude. If you want customers, you better act like it. I don't think you want customers
Alisabeth Jordan
The staff was very kind
Jasmine P
Every time we try to sit down for a meal here the dine in is never open. They will wait till late in the day to open. Inconsistent hours.
Mya Monaco
Every single time I go to this McDonald’s they tell me their ice cream machine is down, also, the customer service is absolutely terrible. I go to pay and they do not say a word to me. They don’t tell me my total they just take my card pay and shut the door. DO NOT RECOMMEND this McDonalds.
Atmosphere: 1
Food: 3
Service: 1
Trina Laughman
It's McDonald's...you like it or you don't. What else is there to say about it?!?Vegetarian options: You can place your order just subtract the meat ?♀️?Dietary restrictions: I've ordered cheeseburgers without the bun for dirty keto mealParking: I've never seen valer parking at a McDonald's if I did I would assume they were carjacking to be honestKid-friendliness: It's McDonald's they're made for kids
Atmosphere: 3
Food: 3
Service: 3
Ethan Wheeler
Asked for no pickles and got 3 burgers saying no pickles n got 8 pickles each on the Burgers
Calculated Hyena
Ice cream machine not operating :(
Yoda
Went there to meet-up with Lola Betty and goto the valley, she ended up not showing up so I left without ice removal or shake. The place isnt recommended for lrlarver patients as there's not much seating, one table and a bar to look out on the beginning of Muldoon. I imagine the foods good if you like McDonalds as the restaurant apperedclen also.Vegetarian options: Ice cream and side sald..decide for yourselfDietary restrictions: Live life, eat what you wantParking: Not very many spots as it's small to eat inside, I'd recommend the drivethru asit seemed to efficiently move folksKid-friendliness: Didn't notice any creepers there but was more interested in seeing Lola BettyWheelchair accessibility: Wheelchairs are brutal everywhere in the winter
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Hashbrown, Mcflurry with Oreo Cookies, Quarter Pounder Hamburger, Light on Onions and Ketchup Nope
Ordered on the app and got in the drive through. Lady in front of me was waiting to be helped at the speaker for a good 5-7min. I got to the speaker and gave my order number and was informed the hashbrown machine hasn’t “warmed up” yet and I have to wait for my order. Because of this they gave me a free sandwhich. Then I waited another 22 minutes after parking.There were three workers cars in the parkinglot when I got there at opening, no reason for things like this to happen. While waiting it looked like there was a manager walking around with a coffee and two people actually working. If the machine not being ready at the time they open is because McDonald’s won’t let employees clock in early to start the machines up then they need to fix that issue. Manage your people and time better.
Service: 3
AkDeluxeRider
I had to re-edit this review from 2 star to 1 and I’d go lower if possible. Unbelievably poor customer service who claims the app doesn’t work as it is advertised on the website. Couldn’t get the order I paid for.Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage Mcmuffin, Big Breakfast, Mcmuffin, Sausage Biscuit
Armando Walker (Mondo)
How was Mcdonalds... It's Mcdonalds!!! I usually tell them to surprise me.
Atmosphere: 3
Food: 3
Service: 3
Marie Corven
Upon ordering 3 items. Clerk did not reply. Oops my headset went off, sure. Advice for fast food workers, if you don't like working there, go someplace ELSE!
Great butgers and fries..
Atmosphere: 5
Food: 5
Service: 5
So I really hate when I go to a McDonald's and because there's people that are allergic to certain things or they really don't want something on their burger and you tell the drive-thru person what you want and then you get on the highway to go to Wasilla. So the manager was quite helpful but I was hoping that because I spent $61 and I had to wait to eat my sandwich when I get home because I didn't have anything on it we ended up having cold hamburgers. Very polite manager but didn't give me any kind of incident on the problem of their lack of training at the drive-thru.
Atmosphere: 5
Food: 1
Service: 4
The customer service people assured me that their lobby opens at 8 o'clock. Today I had the opportunity to go there, and at 8:20 their door was locked. When I knocked on the door, they looked at me and turned around and refused to reply. Continued knocking another person attempted to come over to the door, but the manager appeared to have told them not to because he turned away, and did not open the door. On top of that, they refused to answer the telephone. Oh so very rude. If you want customers, you better act like it. I don't think you want customers
The staff was very kind
Every time we try to sit down for a meal here the dine in is never open. They will wait till late in the day to open. Inconsistent hours.
Every single time I go to this McDonald’s they tell me their ice cream machine is down, also, the customer service is absolutely terrible. I go to pay and they do not say a word to me. They don’t tell me my total they just take my card pay and shut the door. DO NOT RECOMMEND this McDonalds.
Atmosphere: 1
Food: 3
Service: 1
It's McDonald's...you like it or you don't. What else is there to say about it?!?Vegetarian options: You can place your order just subtract the meat ?♀️?Dietary restrictions: I've ordered cheeseburgers without the bun for dirty keto mealParking: I've never seen valer parking at a McDonald's if I did I would assume they were carjacking to be honestKid-friendliness: It's McDonald's they're made for kids
Atmosphere: 3
Food: 3
Service: 3
Asked for no pickles and got 3 burgers saying no pickles n got 8 pickles each on the Burgers
Ice cream machine not operating :(
Went there to meet-up with Lola Betty and goto the valley, she ended up not showing up so I left without ice removal or shake. The place isnt recommended for lrlarver patients as there's not much seating, one table and a bar to look out on the beginning of Muldoon. I imagine the foods good if you like McDonalds as the restaurant apperedclen also.Vegetarian options: Ice cream and side sald..decide for yourselfDietary restrictions: Live life, eat what you wantParking: Not very many spots as it's small to eat inside, I'd recommend the drivethru asit seemed to efficiently move folksKid-friendliness: Didn't notice any creepers there but was more interested in seeing Lola BettyWheelchair accessibility: Wheelchairs are brutal everywhere in the winter
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Hashbrown, Mcflurry with Oreo Cookies, Quarter Pounder Hamburger, Light on Onions and Ketchup Nope
Restaurantji Recommends
Awesome Sauce service and delicious
Atmosphere: 5
Food: 5
Service: 5
Ordered on the app and got in the drive through. Lady in front of me was waiting to be helped at the speaker for a good 5-7min. I got to the speaker and gave my order number and was informed the hashbrown machine hasn’t “warmed up” yet and I have to wait for my order. Because of this they gave me a free sandwhich. Then I waited another 22 minutes after parking.There were three workers cars in the parkinglot when I got there at opening, no reason for things like this to happen. While waiting it looked like there was a manager walking around with a coffee and two people actually working. If the machine not being ready at the time they open is because McDonald’s won’t let employees clock in early to start the machines up then they need to fix that issue. Manage your people and time better.
Service: 3
I had to re-edit this review from 2 star to 1 and I’d go lower if possible. Unbelievably poor customer service who claims the app doesn’t work as it is advertised on the website. Couldn’t get the order I paid for.Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage Mcmuffin, Big Breakfast, Mcmuffin, Sausage Biscuit
How was Mcdonalds... It's Mcdonalds!!! I usually tell them to surprise me.
Atmosphere: 3
Food: 3
Service: 3
Upon ordering 3 items. Clerk did not reply. Oops my headset went off, sure. Advice for fast food workers, if you don't like working there, go someplace ELSE!
Atmosphere: 1
Food: 2
Service: 1