Seriously one of nicest laundromats. Update: came on a Saturday, all large capacity machines are are full. 7 of out the 10 large machines were done but the owners of the laundry weren't in the building. Asked the counter about the wait to be able to move the laundry for others to use the machines, and the POLICY IS TO LEAVE ALL LAUNDRY ALONE UNTIL THE END OF THE DAY. GOOD NEWS IS KNOW YOUR STUFF IS SAFE FOR THE DAY IF YOU WANT TO GO SOMEWHERE AND CANT GET BACK FOR AWHILE. :-) The senior person at the shop confirmed with manager Hillary that this is an established practice. If that's the policy that's the policy. I will say when I voiced how this is an inconvenience to others, (calmly, but making a point) another worker rudely interrupt s my conversation and accuses me of being aggressive... for talking about a policy that alllows washing machines not be available to use....in a laundromat. Of course no answer when I asked how I was being aggressive.Just not allowed to talk about issues. Beautiful facility, but when there is an issue, dont expect great customer service as you will see in the other 1 star reviews. Not the end of the world, it is just laundry. I'll finish my credits on the app and be done :-)
Sunday night note on the door saying last load 8 pm so I leave
Monday night, washed and had 3 dryers of clothes going while leaving for the next door car wash. Arrive at 9:14 to the lights in and locked doors. The phone number listed went unanswered. Another patron arrives to get her clothes. The employee who was clearly still inside didnāt come to the door despite it being knocked on. Lights eventually went off around 925
Had to close my office the next morning to retrieve my cold, not completely dry clothing that hopefully hadnāt been gone thru. The manager on duty was frustrated with the situation as I explained it to her and was gracious enough to provide the owners number.
Here probably the worst part of the situation: upon texting Julian explaining the issue the response was odd. To say the least. While I was thanked for the information it seemed the focus was more on the staffing and not the solution. It really was none of my business that (insert name here) had to close and (insert another name here) was no longer with the company.
Not once was an apology given.
After explaining it took a span of 3 days, time from work, money spent in the facility as well as more money spent on drying elsewhere one would think customer service would have been existent. Nope. Nothing. No sorry, no hereās your money back, no credit applied to an account, nada. Not even a fake plea of hopes for me to try them again.
Which, I wonāt.
Brantley McAdams
Really makes a chore enjoyable
Rachel Ries
Super clean, friendly staff. Well lit. Machines are clean and the app payment system is super efficient and easy! I havenāt had to use a laundromat since college. This place rehabilitated my opinion about how pleasant a laundromat experience could be. thanks for being an option!
Bobbi Dotson
Loved this place, clean, friendly and inviting.
Rowena Bago
They got a lot of washers and driers. Clean place.
Kevina
I will be back. It took me a minute to figure out what to do, but the attendant was so kind and knowledgeable, and it was smooth sailing from there. I love that there's a setting that includes soap, because I forgot mine. The cycles were about 25 minutes and the I used the extra large dryers, so that was also 25 minutes. All in all, I was in and out in about 1.5 hours and I was expecting it to take at least 3 hours.
It's clean, there's a lot of units, prices are reasonable enough, and most importantly my clothes are clean and dry.
John W
I've been using them for wash and fold a few times now. It's usually been good but there's been a huge amount of employee turnover. The current employee needs to be taught how to fold because they're basically just rolling the items into a ball and shoving them into the bag. Or, let them continue but charge only for the wash!
Seriously one of nicest laundromats.
Update: came on a Saturday, all large capacity machines are are full. 7 of out the 10 large machines were done but the owners of the laundry weren't in the building. Asked the counter about the wait to be able to move the laundry for others to use the machines, and the POLICY IS TO LEAVE ALL LAUNDRY ALONE UNTIL THE END OF THE DAY. GOOD NEWS IS KNOW YOUR STUFF IS SAFE FOR THE DAY IF YOU WANT TO GO SOMEWHERE AND CANT GET BACK FOR AWHILE. :-) The senior person at the shop confirmed with manager Hillary that this is an established practice.
If that's the policy that's the policy.
I will say when I voiced how this is an inconvenience to others, (calmly, but making a point) another worker rudely interrupt s my conversation and accuses me of being aggressive... for talking about a policy that alllows washing machines not be available to use....in a laundromat.
Of course no answer when I asked how I was being aggressive.Just not allowed to talk about issues. Beautiful facility, but when there is an issue, dont expect great customer service as you will see in the other 1 star reviews. Not the end of the world, it is just laundry. I'll finish my credits on the app and be done :-)
Good service
Awesome workers! š©· nice and clean respectful workersš great to wash clothes
Sunday night note on the door saying last load 8 pm so I leave
Monday night, washed and had 3 dryers of clothes going while leaving for the next door car wash. Arrive at 9:14 to the lights in and locked doors. The phone number listed went unanswered. Another patron arrives to get her clothes. The employee who was clearly still inside didnāt come to the door despite it being knocked on. Lights eventually went off around 925
Had to close my office the next morning to retrieve my cold, not completely dry clothing that hopefully hadnāt been gone thru. The manager on duty was frustrated with the situation as I explained it to her and was gracious enough to provide the owners number.
Here probably the worst part of the situation: upon texting Julian explaining the issue the response was odd. To say the least. While I was thanked for the information it seemed the focus was more on the staffing and not the solution. It really was none of my business that (insert name here) had to close and (insert another name here) was no longer with the company.
Not once was an apology given.
After explaining it took a span of 3 days, time from work, money spent in the facility as well as more money spent on drying elsewhere one would think customer service would have been existent. Nope. Nothing. No sorry, no hereās your money back, no credit applied to an account, nada. Not even a fake plea of hopes for me to try them again.
Which, I wonāt.
Really makes a chore enjoyable
Super clean, friendly staff. Well lit. Machines are clean and the app payment system is super efficient and easy! I havenāt had to use a laundromat since college. This place rehabilitated my opinion about how pleasant a laundromat experience could be. thanks for being an option!
Loved this place, clean, friendly and inviting.
They got a lot of washers and driers. Clean place.
I will be back. It took me a minute to figure out what to do, but the attendant was so kind and knowledgeable, and it was smooth sailing from there.
I love that there's a setting that includes soap, because I forgot mine.
The cycles were about 25 minutes and the I used the extra large dryers, so that was also 25 minutes. All in all, I was in and out in about 1.5 hours and I was expecting it to take at least 3 hours.
It's clean, there's a lot of units, prices are reasonable enough, and most importantly my clothes are clean and dry.
I've been using them for wash and fold a few times now. It's usually been good but there's been a huge amount of employee turnover. The current employee needs to be taught how to fold because they're basically just rolling the items into a ball and shoving them into the bag. Or, let them continue but charge only for the wash!
Restaurantji Recommends
Love it!
Stays busy. Very ran well clean.
The Nicest Cleanest most Higherscale laundry facility I have ever been in. Machines are super up-to-date and easy to use electronic payment and mobile app options. Not to forget to mention....there is also a cafƩ shop inside of the laundry facility for convenience.
Very impressive ??
I will be back in the near future
Clean and easy to do laudry
My go-to for laundry. The place is clean, and well run. They staff are always friendly. Best laundromat in Anchorage.
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