Listen I’m not expecting Uber niceness when I order. But if I’m the one saying “please” “thank you” “I’m so sorry” and the worker just stares at me like I offended them and their ancestors and passes off my food without even an utter of “here you go” or “have a nice day” then they need to learn emotional regulation skills. I don’t like ordering from this location unless I absolutely have to. It’s just so much attitude or everyone is pissed off and making it the guests problem. Like omg I’m so sorry that everyday you want to hurl yourself out of a car but getting mad at people who want to enjoy a cup of coffee is a bit much. It’s like the workers are getting their toes cut off in the back room or maybe management needs to do something for the moral of the team. I will say 10/10 for the speed though.
Atmosphere: 2
Food: 1
Service: 1
Enrique Caraveo
Service was very slow and my egg wrap was very bland, don't recommend this location
Neva Reece
I came by 8 minutes before they were scheduled to close but they refused to serve me because they had decided to 'close early'. The drive through lane was still open and the website stated they were open. And this is the first time I've panned anybody in a review.
Atmosphere: 1
Service: 1
Randilyn Huber
I usually stop by via drive thru in the early AM (7-7:30) and the staff is always SO kind & sweet!! My fave location by far :)
Atmosphere: 5
Food: 5
Service: 5
Rachel Barrow
Coffee doesn’t taste what it usually does from other places and heaven forbid, you get light ice, they’re charging you extra -_-.
Atmosphere: 2
Food: 1
Service: 2
Lee Green
If I could have this at 0 stars I would. I have never gone somewhere where they treat customers so poorly, you get paid to have good service and make the drinks , marla is the most unprofessional worker I HAVE EVER met, seems like other reviews are on the same page. How is she still employed? You guys will end up losing money having someone like that employed there. She has the worst attitude I have ever seen, and something’s needs to change. Until she’s gone and you find better you’ve lost me and others as customers. Do better
Atmosphere: 1
Food: 1
Service: 1
Reina Hernandez
I'm never a karen but Marla (glasses and sleeve tattoo on arm) is actually the worst and I'm genuinely so curious as to how she is still working here. I've lived here since December and have had a horrible experience with her every time I come in. She always has a nasty attitude to everybody. Everybody I know since moving here has all had bad experiences with her. She likes to refer to every order thats off the menu or milk changed for dietary reasons a "stupid tiktok drink thats not even real" I tried ordering a drink that I normally order that I was word for word reading off of a picture of a starbucks cup and she cut me off mid sentence to say "Yeah thats another stupid tiktok drink thats not even real" (She's said this line to 2 other people I know.) I ordered something else for her convenience and when we got to the window, my husband was trying to hand her his card and she just shoved the drinks in our faces and slammed the window shut while we were trying to pay. She wouldn't open the window for us to pay after we sat there for a bit, so we left. The other day my friends and I went and she handed us our drinks, but no straws, so my friend asked "Excuse me, could we get some straws please?" And she froze in her tracks with the nastiest look and sarcasm in her voice and said "Yeah. I'm getting them." How is she still employed here? And why? I've read other reviews about her too and none are ever good. She is incredibly bad for business and I feel extremely sorry for whoever has to work with her or encounters her at this location. She seems miserable. 0 customer service skills. As a customer service worker of 5 1/2 years I can understand we have bad days, but her behavior is beyond unacceptable and unprofessional.
Atmosphere: 1
Food: 2
Service: 1
Jessica Oh
Ordered limited edition drink and when I got my order it was not the one that I ordered. When I asked, they were liked this is what we ring up your order as and walked away... very bad customer service.
Service: 1
Beckie
I don’t know what was wrong with the girl (curly shoulder length brunette hair, wears glasses, chubby) who gave me my order but she has a stank attitude and needs to fix it. Be glad we place our orders through the mobile app and not in the drive thru especially if they’re “big” orders. ??♀️
Service: 1
Becky
I don’t know what was wrong with the girl (curly shoulder length brunette hair, wears glasses, chubby) who gave me my order but she has a stank attitude and needs to fix it. Be glad we place our orders through the mobile app and not in the drive thru especially if they’re “big” orders. ??♀️
The staff was friendly and helpful. They tried to make me feel welcome. The danish and my tea were delivered at 2 separate times, and the danish was only luke warm. The music was way too loud, distracting, and interrupted talk and thought.
Atmosphere: 2
Food: 3
Service: 4
David C
Been here three times in the last two weeks and the baristas are always super nice. The drinks come out fast and always taste delicious.
Atmosphere: 5
Food: 5
Service: 5
Tanya Coleman
My coworker and I go to the Starbucks on Muldoon every week day because of the exceptional team of employees they have there. They greet us every morning with positive hellos, friendly conversation, and delicious coffees. This is the best Starbucks we’ve been to in Alaska! We’re so lucky to work close by them.
Atmosphere: 5
Food: 5
Service: 5
Brilliant Cupcake
My first time going here on a Tuesday, but NEVER AGAIN! Staff today must hate their job or have other things going on,because they could surely use an attitude adjustment or just a better understanding of the statement "If you don't like your JOB, CHANGE IT!"
Listen I’m not expecting Uber niceness when I order. But if I’m the one saying “please” “thank you” “I’m so sorry” and the worker just stares at me like I offended them and their ancestors and passes off my food without even an utter of “here you go” or “have a nice day” then they need to learn emotional regulation skills. I don’t like ordering from this location unless I absolutely have to. It’s just so much attitude or everyone is pissed off and making it the guests problem. Like omg I’m so sorry that everyday you want to hurl yourself out of a car but getting mad at people who want to enjoy a cup of coffee is a bit much. It’s like the workers are getting their toes cut off in the back room or maybe management needs to do something for the moral of the team. I will say 10/10 for the speed though.
Atmosphere: 2
Food: 1
Service: 1
Service was very slow and my egg wrap was very bland, don't recommend this location
I came by 8 minutes before they were scheduled to close but they refused to serve me because they had decided to 'close early'. The drive through lane was still open and the website stated they were open.
And this is the first time I've panned anybody in a review.
Atmosphere: 1
Service: 1
I usually stop by via drive thru in the early AM (7-7:30) and the staff is always SO kind & sweet!! My fave location by far :)
Atmosphere: 5
Food: 5
Service: 5
Coffee doesn’t taste what it usually does from other places and heaven forbid, you get light ice, they’re charging you extra -_-.
Atmosphere: 2
Food: 1
Service: 2
If I could have this at 0 stars I would. I have never gone somewhere where they treat customers so poorly, you get paid to have good service and make the drinks , marla is the most unprofessional worker I HAVE EVER met, seems like other reviews are on the same page. How is she still employed? You guys will end up losing money having someone like that employed there. She has the worst attitude I have ever seen, and something’s needs to change. Until she’s gone and you find better you’ve lost me and others as customers. Do better
Atmosphere: 1
Food: 1
Service: 1
I'm never a karen but Marla (glasses and sleeve tattoo on arm) is actually the worst and I'm genuinely so curious as to how she is still working here. I've lived here since December and have had a horrible experience with her every time I come in. She always has a nasty attitude to everybody. Everybody I know since moving here has all had bad experiences with her. She likes to refer to every order thats off the menu or milk changed for dietary reasons a "stupid tiktok drink thats not even real" I tried ordering a drink that I normally order that I was word for word reading off of a picture of a starbucks cup and she cut me off mid sentence to say "Yeah thats another stupid tiktok drink thats not even real" (She's said this line to 2 other people I know.) I ordered something else for her convenience and when we got to the window, my husband was trying to hand her his card and she just shoved the drinks in our faces and slammed the window shut while we were trying to pay. She wouldn't open the window for us to pay after we sat there for a bit, so we left. The other day my friends and I went and she handed us our drinks, but no straws, so my friend asked "Excuse me, could we get some straws please?" And she froze in her tracks with the nastiest look and sarcasm in her voice and said "Yeah. I'm getting them." How is she still employed here? And why? I've read other reviews about her too and none are ever good. She is incredibly bad for business and I feel extremely sorry for whoever has to work with her or encounters her at this location. She seems miserable. 0 customer service skills. As a customer service worker of 5 1/2 years I can understand we have bad days, but her behavior is beyond unacceptable and unprofessional.
Atmosphere: 1
Food: 2
Service: 1
Ordered limited edition drink and when I got my order it was not the one that I ordered. When I asked, they were liked this is what we ring up your order as and walked away... very bad customer service.
Service: 1
I don’t know what was wrong with the girl (curly shoulder length brunette hair, wears glasses, chubby) who gave me my order but she has a stank attitude and needs to fix it. Be glad we place our orders through the mobile app and not in the drive thru especially if they’re “big” orders. ??♀️
Service: 1
I don’t know what was wrong with the girl (curly shoulder length brunette hair, wears glasses, chubby) who gave me my order but she has a stank attitude and needs to fix it. Be glad we place our orders through the mobile app and not in the drive thru especially if they’re “big” orders. ??♀️
Service: 1
Restaurantji Recommends
The staff was friendly and helpful. They tried to make me feel welcome. The danish and my tea were delivered at 2 separate times, and the danish was only luke warm. The music was way too loud, distracting, and interrupted talk and thought.
Atmosphere: 2
Food: 3
Service: 4
Been here three times in the last two weeks and the baristas are always super nice. The drinks come out fast and always taste delicious.
Atmosphere: 5
Food: 5
Service: 5
My coworker and I go to the Starbucks on Muldoon every week day because of the exceptional team of employees they have there. They greet us every morning with positive hellos, friendly conversation, and delicious coffees. This is the best Starbucks we’ve been to in Alaska! We’re so lucky to work close by them.
Atmosphere: 5
Food: 5
Service: 5
My first time going here on a Tuesday, but NEVER AGAIN! Staff today must hate their job or have other things going on,because they could surely use an attitude adjustment or just a better understanding of the statement "If you don't like your JOB, CHANGE IT!"
Service: 1
Great service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramel Ribbon Crunch Frappuccino and Mocha Cookie Crumble Frappuccino, Caramel Ribbon Crunch, Spinach Feta
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